{"action":"created","issue":{"url":"https://api.github.com/repos/rstudio/rstudio/issues/3562","repository_url":"https://api.github.com/repos/rstudio/rstudio","labels_url":"https://api.github.com/repos/rstudio/rstudio/issues/3562/labels{/name}","comments_url":"https://api.github.com/repos/rstudio/rstudio/issues/3562/comments","events_url":"https://api.github.com/repos/rstudio/rstudio/issues/3562/events","html_url":"https://github.com/rstudio/rstudio/issues/3562","id":365147118,"node_id":"MDU6SXNzdWUzNjUxNDcxMTg=","number":3562,"title":"greyed window of rstudio addins after turn on proxy","user":{"login":"shizidushu","id":13694980,"node_id":"MDQ6VXNlcjEzNjk0OTgw","avatar_url":"https://avatars2.githubusercontent.com/u/13694980?v=4","gravatar_id":"","url":"https://api.github.com/users/shizidushu","html_url":"https://github.com/shizidushu","followers_url":"https://api.github.com/users/shizidushu/followers","following_url":"https://api.github.com/users/shizidushu/following{/other_user}","gists_url":"https://api.github.com/users/shizidushu/gists{/gist_id}","starred_url":"https://api.github.com/users/shizidushu/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/shizidushu/subscriptions","organizations_url":"https://api.github.com/users/shizidushu/orgs","repos_url":"https://api.github.com/users/shizidushu/repos","events_url":"https://api.github.com/users/shizidushu/events{/privacy}","received_events_url":"https://api.github.com/users/shizidushu/received_events","type":"User","site_admin":false},"labels":[],"state":"closed","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2018-09-29T16:39:36Z","updated_at":"2018-10-01T16:56:57Z","closed_at":"2018-10-01T16:56:57Z","author_association":"NONE","body":"### System details\r\n\r\n    RStudio Edition : Server \r\n    RStudio Version : 1.2.1013\r\n    OS Version      :  Debian 9\r\n    R Version       :  3.5.1\r\n\r\n### Steps to reproduce the problem\r\n\r\n- turn on proxy\r\n- access `Addins ==> Render reprex`\r\n- greyed window pops up\r\n\r\n### Describe the problem in detail\r\n\r\nI open a [issue about greyed window of rstudio addins](https://github.com/rstudio/shiny/issues/2053) months ago\r\n\r\nNow I find proxy might be the problem. When I turn on Lantern (manage system proxy) on my computer (Fedora 28), the Rstudio Server (run on a remote sever) addins doesn't work (window greyed out). However, the rstudio server (version 1.1.456 run on my local computer) addins keep working.\r\n\r\n### Describe the behavior you expected\r\nno greyed window\r\n"},"comment":{"url":"https://api.github.com/repos/rstudio/rstudio/issues/comments/425982263","html_url":"https://github.com/rstudio/rstudio/issues/3562#issuecomment-425982263","issue_url":"https://api.github.com/repos/rstudio/rstudio/issues/3562","id":425982263,"node_id":"MDEyOklzc3VlQ29tbWVudDQyNTk4MjI2Mw==","user":{"login":"jmcphers","id":470418,"node_id":"MDQ6VXNlcjQ3MDQxOA==","avatar_url":"https://avatars3.githubusercontent.com/u/470418?v=4","gravatar_id":"","url":"https://api.github.com/users/jmcphers","html_url":"https://github.com/jmcphers","followers_url":"https://api.github.com/users/jmcphers/followers","following_url":"https://api.github.com/users/jmcphers/following{/other_user}","gists_url":"https://api.github.com/users/jmcphers/gists{/gist_id}","starred_url":"https://api.github.com/users/jmcphers/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/jmcphers/subscriptions","organizations_url":"https://api.github.com/users/jmcphers/orgs","repos_url":"https://api.github.com/users/jmcphers/repos","events_url":"https://api.github.com/users/jmcphers/events{/privacy}","received_events_url":"https://api.github.com/users/jmcphers/received_events","type":"User","site_admin":false},"created_at":"2018-10-01T16:56:57Z","updated_at":"2018-10-01T16:56:57Z","author_association":"MEMBER","body":"This is probably because your proxy is not handling websockets correctly. RStudio add-ins use Shiny windows, and Shiny uses websockets; if it can't establish a connection you'll see the greyed out behavior.\r\n\r\nThis forum is for reporting bugs in RStudio. For help configuring your system to work with RStudio Server, please visit our community forum:\r\n\r\nhttps://community.rstudio.com/c/rstudio-ide\r\n\r\nHope this helps!"}}
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