{"action":"created","issue":{"url":"https://api.github.com/repos/PrestaShop/PrestaShop/issues/10922","repository_url":"https://api.github.com/repos/PrestaShop/PrestaShop","labels_url":"https://api.github.com/repos/PrestaShop/PrestaShop/issues/10922/labels{/name}","comments_url":"https://api.github.com/repos/PrestaShop/PrestaShop/issues/10922/comments","events_url":"https://api.github.com/repos/PrestaShop/PrestaShop/issues/10922/events","html_url":"https://github.com/PrestaShop/PrestaShop/issues/10922","id":367972219,"node_id":"MDU6SXNzdWUzNjc5NzIyMTk=","number":10922,"title":"Error 500 during installation - appParameters.php - Permission denied","user":{"login":"lozaria","id":1417861,"node_id":"MDQ6VXNlcjE0MTc4NjE=","avatar_url":"https://avatars1.githubusercontent.com/u/1417861?v=4","gravatar_id":"","url":"https://api.github.com/users/lozaria","html_url":"https://github.com/lozaria","followers_url":"https://api.github.com/users/lozaria/followers","following_url":"https://api.github.com/users/lozaria/following{/other_user}","gists_url":"https://api.github.com/users/lozaria/gists{/gist_id}","starred_url":"https://api.github.com/users/lozaria/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/lozaria/subscriptions","organizations_url":"https://api.github.com/users/lozaria/orgs","repos_url":"https://api.github.com/users/lozaria/repos","events_url":"https://api.github.com/users/lozaria/events{/privacy}","received_events_url":"https://api.github.com/users/lozaria/received_events","type":"User","site_admin":false},"labels":[{"id":1079002192,"node_id":"MDU6TGFiZWwxMDc5MDAyMTky","url":"https://api.github.com/repos/PrestaShop/PrestaShop/labels/1.7.4.3","name":"1.7.4.3","color":"8cffda","default":false},{"id":19737369,"node_id":"MDU6TGFiZWwxOTczNzM2OQ==","url":"https://api.github.com/repos/PrestaShop/PrestaShop/labels/Bug","name":"Bug","color":"d4c5f9","default":false},{"id":984878925,"node_id":"MDU6TGFiZWw5ODQ4Nzg5MjU=","url":"https://api.github.com/repos/PrestaShop/PrestaShop/labels/IN","name":"IN","color":"444444","default":false},{"id":984888535,"node_id":"MDU6TGFiZWw5ODQ4ODg1MzU=","url":"https://api.github.com/repos/PrestaShop/PrestaShop/labels/NMI","name":"NMI","color":"ff8800","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":2,"created_at":"2018-10-08T22:17:36Z","updated_at":"2018-10-10T08:12:52Z","closed_at":null,"author_association":"NONE","body":"Hello,\r\n\r\nI'm getting error 500 on two different hosting companies (bluehost.com and superhosting.bg) when trying to install Prestashop 1.7.4.3 and 1.7.4.2\r\n\r\nThe error log is: [Mon Oct 08 13:11:48 2018] [warn-ioncube] mmap cache can't open /home/..../var/cache/prod/appParameters.php - Permission denied\r\n\r\nI made 777 permissions on the whole store's files and folders..\r\nI tried to use United States settings as well.\r\n\r\n![image](https://user-images.githubusercontent.com/1417861/46636529-0d49b280-cb61-11e8-9184-cf051c329165.png)\r\n"},"comment":{"url":"https://api.github.com/repos/PrestaShop/PrestaShop/issues/comments/428479525","html_url":"https://github.com/PrestaShop/PrestaShop/issues/10922#issuecomment-428479525","issue_url":"https://api.github.com/repos/PrestaShop/PrestaShop/issues/10922","id":428479525,"node_id":"MDEyOklzc3VlQ29tbWVudDQyODQ3OTUyNQ==","user":{"login":"khouloudbelguith","id":16067358,"node_id":"MDQ6VXNlcjE2MDY3MzU4","avatar_url":"https://avatars0.githubusercontent.com/u/16067358?v=4","gravatar_id":"","url":"https://api.github.com/users/khouloudbelguith","html_url":"https://github.com/khouloudbelguith","followers_url":"https://api.github.com/users/khouloudbelguith/followers","following_url":"https://api.github.com/users/khouloudbelguith/following{/other_user}","gists_url":"https://api.github.com/users/khouloudbelguith/gists{/gist_id}","starred_url":"https://api.github.com/users/khouloudbelguith/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/khouloudbelguith/subscriptions","organizations_url":"https://api.github.com/users/khouloudbelguith/orgs","repos_url":"https://api.github.com/users/khouloudbelguith/repos","events_url":"https://api.github.com/users/khouloudbelguith/events{/privacy}","received_events_url":"https://api.github.com/users/khouloudbelguith/received_events","type":"User","site_admin":false},"created_at":"2018-10-10T08:12:52Z","updated_at":"2018-10-10T08:12:52Z","author_association":"CONTRIBUTOR","body":"Hi @lozaria,\r\n\r\nIt is a permission issue.\r\nThanks to follow these steps:\r\n\r\n1. Set up your database\r\n2. Download Prestashop and extract\r\n3. Upload Prestashop to your server using FTP\r\n4. Change file permissions of all directories to 777 using your FTP software. In Filezilla, this is done by:\r\n5. File permissions >777>tick box to do it for all subdirectories> choose directories only\r\n6. Go to the website in a browser and follow instructions as normal\r\n7. Delete the install folder\r\n8. Rename ‘admin’ folder and record the new name\r\n\r\nThanks to check & feedback.\r\n\r\n"}}
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