{"action":"created","issue":{"url":"https://api.github.com/repos/pannal/Sub-Zero.bundle/issues/430","repository_url":"https://api.github.com/repos/pannal/Sub-Zero.bundle","labels_url":"https://api.github.com/repos/pannal/Sub-Zero.bundle/issues/430/labels{/name}","comments_url":"https://api.github.com/repos/pannal/Sub-Zero.bundle/issues/430/comments","events_url":"https://api.github.com/repos/pannal/Sub-Zero.bundle/issues/430/events","html_url":"https://github.com/pannal/Sub-Zero.bundle/issues/430","id":294219413,"number":430,"title":"Subtitles won't download automatically but work fine manually","user":{"login":"alexljames","id":24865064,"avatar_url":"https://avatars2.githubusercontent.com/u/24865064?v=4","gravatar_id":"","url":"https://api.github.com/users/alexljames","html_url":"https://github.com/alexljames","followers_url":"https://api.github.com/users/alexljames/followers","following_url":"https://api.github.com/users/alexljames/following{/other_user}","gists_url":"https://api.github.com/users/alexljames/gists{/gist_id}","starred_url":"https://api.github.com/users/alexljames/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/alexljames/subscriptions","organizations_url":"https://api.github.com/users/alexljames/orgs","repos_url":"https://api.github.com/users/alexljames/repos","events_url":"https://api.github.com/users/alexljames/events{/privacy}","received_events_url":"https://api.github.com/users/alexljames/received_events","type":"User","site_admin":false},"labels":[{"id":594753889,"url":"https://api.github.com/repos/pannal/Sub-Zero.bundle/labels/2.0","name":"2.0","color":"b60205","default":false},{"id":306480567,"url":"https://api.github.com/repos/pannal/Sub-Zero.bundle/labels/uncertain","name":"uncertain","color":"fbca04","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":3,"created_at":"2018-02-04T18:39:29Z","updated_at":"2018-02-23T13:39:56Z","closed_at":null,"author_association":"NONE","body":"Hi,\r\n\r\nI have an issue with subtitles not downloading automatically. The error in the logs seem a little ambiguous:\r\n\r\n`2018-02-02 03:20:38,405 (2ebaa460) :  ERROR (logger:38) - subliminal_patch.core: Unexpected error in provider 'opensubtitles': Traceback (most recent call last):\r\n  File \"/volume1/Plex/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Libraries/Shared/subliminal_patch/core.py\", line 122, in list_subtitles_provider\r\n    results = self[provider].list_subtitles(video, provider_languages)\r\n  File \"/volume1/Plex/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Libraries/Shared/subliminal_patch/core.py\", line 73, in __getitem__\r\n    provider.initialize()\r\n  File \"/volume1/Plex/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Libraries/Shared/subliminal_patch/providers/opensubtitles.py\", line 149, in initialize\r\n    self.log_in()\r\n  File \"/volume1/Plex/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Libraries/Shared/subliminal_patch/providers/opensubtitles.py\", line 117, in log_in\r\n    lambda: checked(\r\n [snip]\r\nSSLError: ('The read operation timed out',)`\r\n\r\nAnd:\r\n\r\n`2018-02-02 18:21:16,002 (31aed460) :  ERROR (logger:38) - subliminal_patch.providers.tvsubtitles: Episode 9 not found\r\n2018-02-02 18:21:50,752 (32d7c460) :  ERROR (tasks:456) - SearchAllRecentlyAddedMissing: Something went wrong when downloading specific subtitle: Traceback (most recent call last):\r\n  File \"/volume1/Plex/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/support/tasks.py\", line 456, in run\r\n    time.sleep(PROVIDER_SLACK)\r\n  File \"/volume1/Plex/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/support/storage.py\", line 171, in save_subtitles\r\n    store_subtitle_info(scanned_video_part_map, downloaded_subtitles, storage, mode=mode)\r\n  File \"/volume1/Plex/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/support/storage.py\", line 30, in store_subtitle_info\r\n    plex_item = get_item(video_id)\r\n[snip]\r\n  File \"/volume1/@appstore/Plex Media Server/Resources/Plug-ins-4b377d295/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py\", line 1192, in do_open\r\n    raise URLError(err)\r\nURLError: <urlopen error timed out>`\r\n\r\nHowever, if I force a refresh of an episode from Subzero channel manually, the subtitles download perfectly! Any ideas... using Diskstation Plex Server with the latest Subzero bundle..."},"comment":{"url":"https://api.github.com/repos/pannal/Sub-Zero.bundle/issues/comments/368011459","html_url":"https://github.com/pannal/Sub-Zero.bundle/issues/430#issuecomment-368011459","issue_url":"https://api.github.com/repos/pannal/Sub-Zero.bundle/issues/430","id":368011459,"user":{"login":"pannal","id":1359593,"avatar_url":"https://avatars3.githubusercontent.com/u/1359593?v=4","gravatar_id":"","url":"https://api.github.com/users/pannal","html_url":"https://github.com/pannal","followers_url":"https://api.github.com/users/pannal/followers","following_url":"https://api.github.com/users/pannal/following{/other_user}","gists_url":"https://api.github.com/users/pannal/gists{/gist_id}","starred_url":"https://api.github.com/users/pannal/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/pannal/subscriptions","organizations_url":"https://api.github.com/users/pannal/orgs","repos_url":"https://api.github.com/users/pannal/repos","events_url":"https://api.github.com/users/pannal/events{/privacy}","received_events_url":"https://api.github.com/users/pannal/received_events","type":"User","site_admin":false},"created_at":"2018-02-23T13:39:56Z","updated_at":"2018-02-23T13:39:56Z","author_association":"OWNER","body":"Still an issue?"}}
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