{"action":"created","issue":{"url":"https://api.github.com/repos/oxfordni/support/issues/4","repository_url":"https://api.github.com/repos/oxfordni/support","labels_url":"https://api.github.com/repos/oxfordni/support/issues/4/labels{/name}","comments_url":"https://api.github.com/repos/oxfordni/support/issues/4/comments","events_url":"https://api.github.com/repos/oxfordni/support/issues/4/events","html_url":"https://github.com/oxfordni/support/issues/4","id":297804284,"number":4,"title":"Warning window when camera temp spikes or increases","user":{"login":"PatrinaPellett","id":36457627,"avatar_url":"https://avatars2.githubusercontent.com/u/36457627?v=4","gravatar_id":"","url":"https://api.github.com/users/PatrinaPellett","html_url":"https://github.com/PatrinaPellett","followers_url":"https://api.github.com/users/PatrinaPellett/followers","following_url":"https://api.github.com/users/PatrinaPellett/following{/other_user}","gists_url":"https://api.github.com/users/PatrinaPellett/gists{/gist_id}","starred_url":"https://api.github.com/users/PatrinaPellett/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/PatrinaPellett/subscriptions","organizations_url":"https://api.github.com/users/PatrinaPellett/orgs","repos_url":"https://api.github.com/users/PatrinaPellett/repos","events_url":"https://api.github.com/users/PatrinaPellett/events{/privacy}","received_events_url":"https://api.github.com/users/PatrinaPellett/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":2,"created_at":"2018-02-16T14:33:50Z","updated_at":"2018-03-14T18:38:39Z","closed_at":null,"author_association":"NONE","body":"Occasionally the coolant for the camera needs to be added. When it runs low, obviously this affects the temperature of the camera. Can you please implement a warning/popup window or some other indication when the camera temp has increased? It would be great if we could also suggest that should check the coolant. Or if there is some other problem to contact ONI support. "},"comment":{"url":"https://api.github.com/repos/oxfordni/support/issues/comments/373131266","html_url":"https://github.com/oxfordni/support/issues/4#issuecomment-373131266","issue_url":"https://api.github.com/repos/oxfordni/support/issues/4","id":373131266,"user":{"login":"zmikulski","id":27047731,"avatar_url":"https://avatars1.githubusercontent.com/u/27047731?v=4","gravatar_id":"","url":"https://api.github.com/users/zmikulski","html_url":"https://github.com/zmikulski","followers_url":"https://api.github.com/users/zmikulski/followers","following_url":"https://api.github.com/users/zmikulski/following{/other_user}","gists_url":"https://api.github.com/users/zmikulski/gists{/gist_id}","starred_url":"https://api.github.com/users/zmikulski/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/zmikulski/subscriptions","organizations_url":"https://api.github.com/users/zmikulski/orgs","repos_url":"https://api.github.com/users/zmikulski/repos","events_url":"https://api.github.com/users/zmikulski/events{/privacy}","received_events_url":"https://api.github.com/users/zmikulski/received_events","type":"User","site_admin":false},"created_at":"2018-03-14T18:38:39Z","updated_at":"2018-03-14T18:38:39Z","author_association":"NONE","body":"Yes, I think this makes total sense. I would add a sentence or two of the explanation and steps to resolve the issue (eg. link to a video with Mike filling the tubes). If you can automatically ping your support team to let them know that something is wrong it would be awesome. Prompt response from them would be very valuable in the eyes of the customer. \r\n\r\nDid I mention that we managed to fry 2 Orca cameras on a fully enclosed, badly designed commercial system that was supposed to run 24/7 but didn't monitor the temperature and didn't include external cooling? ;) "}}
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