{"action":"opened","issue":{"url":"https://api.github.com/repos/USAJOBS/team-titan/issues/1024","repository_url":"https://api.github.com/repos/USAJOBS/team-titan","labels_url":"https://api.github.com/repos/USAJOBS/team-titan/issues/1024/labels{/name}","comments_url":"https://api.github.com/repos/USAJOBS/team-titan/issues/1024/comments","events_url":"https://api.github.com/repos/USAJOBS/team-titan/issues/1024/events","html_url":"https://github.com/USAJOBS/team-titan/issues/1024","id":344081544,"node_id":"MDU6SXNzdWUzNDQwODE1NDQ=","number":1024,"title":"Create Help Center articles for top login.gov issues","user":{"login":"yraza261","id":38142384,"node_id":"MDQ6VXNlcjM4MTQyMzg0","avatar_url":"https://avatars2.githubusercontent.com/u/38142384?v=4","gravatar_id":"","url":"https://api.github.com/users/yraza261","html_url":"https://github.com/yraza261","followers_url":"https://api.github.com/users/yraza261/followers","following_url":"https://api.github.com/users/yraza261/following{/other_user}","gists_url":"https://api.github.com/users/yraza261/gists{/gist_id}","starred_url":"https://api.github.com/users/yraza261/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/yraza261/subscriptions","organizations_url":"https://api.github.com/users/yraza261/orgs","repos_url":"https://api.github.com/users/yraza261/repos","events_url":"https://api.github.com/users/yraza261/events{/privacy}","received_events_url":"https://api.github.com/users/yraza261/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2018-07-24T15:10:06Z","updated_at":"2018-07-24T15:10:06Z","closed_at":null,"author_association":"NONE","body":"Debbie - We need to create some Help Center articles for the top login.gov issues tomorrow mainly so we can better quantify the issues the Help Desk is seeing. Because folks have to click through the Help Center to write to the Help Desk we can use that data (rather than the manual counting happening now) to track which issues are the top problems.\n\nI'll attach the current metrics and explain them a bit. We can discuss tomorrow.\n\n**Old Trello URL:** https://trello.com/c/SoR4Edy2/1163-create-help-center-articles-for-top-logingov-issues\n\n**Checklists:**\n\n\n\n**Attachments:** \n\n\n[Screenshot 2018-02-27 17.54.29.png](https://trello-attachments.s3.amazonaws.com/5623ffeeee531d25521a97ba/5a95e127a75eeb09f945c502/9e96c0a64488d5e67dacc1ff24915743/Screenshot_2018-02-27_17.54.29.png)\n\n[Help-center-can-I-use-my-old-usajobs-username-password_20180301.docx](https://trello-attachments.s3.amazonaws.com/5623ffeeee531d25521a97ba/5a95e127a75eeb09f945c502/4231f4aeb1862bc0623c62ee523e6744/Help-center-can-I-use-my-old-usajobs-username-password_20180301.docx)\n\n[Help-center-how-can-I-use-login-gov-if-I-dont-have-consistent-cell-service_20180301.docx](https://trello-attachments.s3.amazonaws.com/5623ffeeee531d25521a97ba/5a95e127a75eeb09f945c502/f34161d41d38769c3d6b93cbefbb9734/Help-center-how-can-I-use-login-gov-if-I-dont-have-consistent-cell-service_20180301.docx)\n\n[Help-center-how-to-create-login-account_20180228.docx](https://trello-attachments.s3.amazonaws.com/5623ffeeee531d25521a97ba/5a95e127a75eeb09f945c502/c41c8e700ce8b4fdce3a1dd01ce8cc50/Help-center-how-to-create-login-account_20180228.docx)\n\n[Help-center-What if I no longer have access to my USAJOBS email address.docx](https://trello-attachments.s3.amazonaws.com/5623ffeeee531d25521a97ba/5a95e127a75eeb09f945c502/3e2cf087525bcdd1d64833b9eca546c6/Help-center-What_if_I_no_longer_have_access_to_my_USAJOBS_email_address.docx)\n\n[Help-center-what-if-I-cannot- find-usajobs-profile-after-create-login-gov-account_20180301.docx](https://trello-attachments.s3.amazonaws.com/5623ffeeee531d25521a97ba/5a95e127a75eeb09f945c502/69042c6cb7e8dc4d8045d653237045b5/Help-center-what-if-I-cannot-_find-usajobs-profile-after-create-login-gov-account_20180301.docx)\n\n[Help-center-what-if-I-don't -remember-email-address.docx](https://trello-attachments.s3.amazonaws.com/5623ffeeee531d25521a97ba/5a95e127a75eeb09f945c502/c4456fce4afe9063e7c7fda2e4cba83f/Help-center-what-if-I-don_t_-remember-email-address.docx)\n\n[Do you have limited or no phone access.docx](https://trello-attachments.s3.amazonaws.com/5623ffeeee531d25521a97ba/5a95e127a75eeb09f945c502/a06f225bd27b6954db1b73614952193b/Do_you_have_limited_or_no_phone_access.docx)\n\n**Comments:**\n\n"}}
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