{"action":"created","issue":{"url":"https://api.github.com/repos/Ultimaker/Cura/issues/2537","repository_url":"https://api.github.com/repos/Ultimaker/Cura","labels_url":"https://api.github.com/repos/Ultimaker/Cura/issues/2537/labels{/name}","comments_url":"https://api.github.com/repos/Ultimaker/Cura/issues/2537/comments","events_url":"https://api.github.com/repos/Ultimaker/Cura/issues/2537/events","html_url":"https://github.com/Ultimaker/Cura/issues/2537","id":262036793,"number":2537,"title":"Cura don't start on Mac OSX","user":{"login":"xtensia","id":32451950,"avatar_url":"https://avatars2.githubusercontent.com/u/32451950?v=4","gravatar_id":"","url":"https://api.github.com/users/xtensia","html_url":"https://github.com/xtensia","followers_url":"https://api.github.com/users/xtensia/followers","following_url":"https://api.github.com/users/xtensia/following{/other_user}","gists_url":"https://api.github.com/users/xtensia/gists{/gist_id}","starred_url":"https://api.github.com/users/xtensia/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/xtensia/subscriptions","organizations_url":"https://api.github.com/users/xtensia/orgs","repos_url":"https://api.github.com/users/xtensia/repos","events_url":"https://api.github.com/users/xtensia/events{/privacy}","received_events_url":"https://api.github.com/users/xtensia/received_events","type":"User","site_admin":false},"labels":[{"id":444445849,"url":"https://api.github.com/repos/Ultimaker/Cura/labels/Platform:%20MacOS","name":"Platform: MacOS","color":"495057","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":5,"created_at":"2017-10-02T10:04:25Z","updated_at":"2018-03-09T13:34:17Z","closed_at":null,"author_association":"NONE","body":"Hi all,\r\nI'am in trouble to start Cura on any of my differents Mac ! I have a couple of Mac and each of us can't start Cura ! (Macbook A1181 & MacMini A1176)\r\nI have tried to start manualy Cura from his App folder and i have seen a strange error message \r\nIs it normal that we can see under the diffrent error lines some of that refered to a file that is presumed to be in /Users/ultimaker/build/2.7/buil.....etc because it's an path that do not exist in other machine outside of ultimaker developpers one !?\r\n\r\nThanks for your answer.\r\n\r\nRegards\r\nFrederic Boutinon\r\n\r\n\r\n\r\n_/Applications/Cura.app/Contents/MacOS/cura_ ; exit;\r\nmacmini:~ fredericboutinon$ /Applications/Cura.app/Contents/MacOS/cura ; exit;\r\nError in sys.excepthook:\r\nTraceback (most recent call last):\r\n  File \"<frozen importlib._bootstrap>\", line 969, in _find_and_load\r\n  File \"<frozen importlib._bootstrap>\", line 958, in _find_and_load_unlocked\r\n  File \"<frozen importlib._bootstrap>\", line 673, in _load_unlocked\r\n  File \"<frozen importlib._bootstrap_external>\", line 665, in exec_module\r\n  File \"<frozen importlib._bootstrap>\", line 222, in _call_with_frames_removed\r\n  File \"/Users/ultimaker/build/2.7/build/inst/lib/python3.5/site-packages/cura/CrashHandler.py\", line 10, in <module>\r\n  File \"ExtensionLoader_PyQt5_QtCore.py\", line 22, in <module>\r\n  File \"ExtensionLoader_PyQt5_QtCore.py\", line 14, in __bootstrap__\r\n  File \"/Users/ultimaker/build/env/2.7/inst/lib/python3.5/imp.py\", line 342, in load_dynamic\r\nImportError: dlopen(/Applications/Cura.app/Contents/MacOS/lib/python3.5/PyQt5.QtCore.so, 2): Library not loaded: /usr/lib/libc++.1.dylib\r\n  Referenced from: /Applications/Cura.app/Contents/MacOS/lib/python3.5/PyQt5.QtCore.so\r\n  Reason: image not found\r\n\r\nOriginal exception was:\r\nTraceback (most recent call last):\r\n  File \"/Users/ultimaker/build/env/2.7/inst/lib/python3.5/site-packages/cx_Freeze/initscripts/__startup__.py\", line 12, in <module>\r\n  File \"/Users/ultimaker/build/env/2.7/inst/lib/python3.5/site-packages/cx_Freeze/initscripts/Console.py\", line 21, in <module>\r\n  File \"/Users/ultimaker/build/2.7/build/inst/bin/cura_app.py\", line 53, in <module>\r\nImportError: dlopen(/Applications/Cura.app/Contents/MacOS/lib/python3.5/Arcus.so, 2): Library not loaded: /usr/lib/libc++.1.dylib\r\n  Referenced from: /Applications/Cura.app/Contents/MacOS/lib/python3.5/Arcus.so\r\n  Reason: image not found_\r\n"},"comment":{"url":"https://api.github.com/repos/Ultimaker/Cura/issues/comments/371813127","html_url":"https://github.com/Ultimaker/Cura/issues/2537#issuecomment-371813127","issue_url":"https://api.github.com/repos/Ultimaker/Cura/issues/2537","id":371813127,"user":{"login":"ianpaschal","id":1137232,"avatar_url":"https://avatars2.githubusercontent.com/u/1137232?v=4","gravatar_id":"","url":"https://api.github.com/users/ianpaschal","html_url":"https://github.com/ianpaschal","followers_url":"https://api.github.com/users/ianpaschal/followers","following_url":"https://api.github.com/users/ianpaschal/following{/other_user}","gists_url":"https://api.github.com/users/ianpaschal/gists{/gist_id}","starred_url":"https://api.github.com/users/ianpaschal/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/ianpaschal/subscriptions","organizations_url":"https://api.github.com/users/ianpaschal/orgs","repos_url":"https://api.github.com/users/ianpaschal/repos","events_url":"https://api.github.com/users/ianpaschal/events{/privacy}","received_events_url":"https://api.github.com/users/ianpaschal/received_events","type":"User","site_admin":false},"created_at":"2018-03-09T13:34:17Z","updated_at":"2018-03-09T13:34:17Z","author_association":"CONTRIBUTOR","body":"@sbgraphic Not sure when you last updated by if you're running version 10.8.5 that would be between 2.5 and 4.5 years ago. We try to support older versions as much as possible but everyone in our office running macOS is using 10.13 (High Sierra). 10.8 is so old in fact that while I have it purchased on the Mac App Store, I can't download it to even test on a virtual machine.\r\n\r\nThis means that we will not be be able work on this issue (even with a diagnosis we won't have any quick way to see if our coding changes make the fix).\r\n\r\nMy personal advice would be that you should immediately upgrade your system. Mac updates are very streamlined and smooth, as well as free of charge. Considering there are some extremely big security vulnerabilities in the last 2-4 years which these updates would address, I think it's good advice. Of course, upgrading immediately to the newest version brings its own risks but you should be safe upgrading to at least the well tested and supported Sierra (10.12) and I suspect it will solve numerous problems including being able to run newer versions of Cura produced and tested when that version was current."}}
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