{"action":"created","issue":{"url":"https://api.github.com/repos/Automattic/jetpack/issues/10752","repository_url":"https://api.github.com/repos/Automattic/jetpack","labels_url":"https://api.github.com/repos/Automattic/jetpack/issues/10752/labels{/name}","comments_url":"https://api.github.com/repos/Automattic/jetpack/issues/10752/comments","events_url":"https://api.github.com/repos/Automattic/jetpack/issues/10752/events","html_url":"https://github.com/Automattic/jetpack/issues/10752","id":386019077,"node_id":"MDU6SXNzdWUzODYwMTkwNzc=","number":10752,"title":"Should we hide JITMS during a customer's first session in the Jetpack dashboard?","user":{"login":"rickybanister","id":437258,"node_id":"MDQ6VXNlcjQzNzI1OA==","avatar_url":"https://avatars2.githubusercontent.com/u/437258?v=4","gravatar_id":"","url":"https://api.github.com/users/rickybanister","html_url":"https://github.com/rickybanister","followers_url":"https://api.github.com/users/rickybanister/followers","following_url":"https://api.github.com/users/rickybanister/following{/other_user}","gists_url":"https://api.github.com/users/rickybanister/gists{/gist_id}","starred_url":"https://api.github.com/users/rickybanister/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/rickybanister/subscriptions","organizations_url":"https://api.github.com/users/rickybanister/orgs","repos_url":"https://api.github.com/users/rickybanister/repos","events_url":"https://api.github.com/users/rickybanister/events{/privacy}","received_events_url":"https://api.github.com/users/rickybanister/received_events","type":"User","site_admin":false},"labels":[{"id":654073701,"node_id":"MDU6TGFiZWw2NTQwNzM3MDE=","url":"https://api.github.com/repos/Automattic/jetpack/labels/JITM","name":"JITM","color":"006b75","default":false},{"id":970123233,"node_id":"MDU6TGFiZWw5NzAxMjMyMzM=","url":"https://api.github.com/repos/Automattic/jetpack/labels/[Type]%20Question","name":"[Type] Question","color":"d4c5f9","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":4,"created_at":"2018-11-30T03:08:05Z","updated_at":"2018-11-30T14:00:50Z","closed_at":null,"author_association":"MEMBER","body":"@annezazu posted a long product walk through nearly two months ago now and one of her points was around upgrade banners. She had just installed and connected Jetpack and had already been shown the plans grid and had several opportunities to upgrade. She chose not to (in this particular demo), but was still shown just in time messages in the Jetpack dashboard before she saw much else. \r\n\r\nIn this case it was a prompt to access premium themes by purchasing the professional plan.\r\n\r\nShould we work to simplify the dashboard experience for that first session and reserve showing jitms when we have more certainty surrounding their context and relevance to the customer AND when the customer is not focused on something else (in this case trying to learn the dashboard for the first time)?\r\n\r\nI can see the other side, where that upgrade banner could have alerted a customer to a valuable feature and resulted in a sale, but the context and likelihood in this particular scenario seem dubious. \r\n\r\nLet's discuss!\r\n\r\ncc @jessefriedman @joanrho @jeffgolenski @keoshi \r\n\r\np6TEKc-2m8-p2"},"comment":{"url":"https://api.github.com/repos/Automattic/jetpack/issues/comments/443211830","html_url":"https://github.com/Automattic/jetpack/issues/10752#issuecomment-443211830","issue_url":"https://api.github.com/repos/Automattic/jetpack/issues/10752","id":443211830,"node_id":"MDEyOklzc3VlQ29tbWVudDQ0MzIxMTgzMA==","user":{"login":"rickybanister","id":437258,"node_id":"MDQ6VXNlcjQzNzI1OA==","avatar_url":"https://avatars2.githubusercontent.com/u/437258?v=4","gravatar_id":"","url":"https://api.github.com/users/rickybanister","html_url":"https://github.com/rickybanister","followers_url":"https://api.github.com/users/rickybanister/followers","following_url":"https://api.github.com/users/rickybanister/following{/other_user}","gists_url":"https://api.github.com/users/rickybanister/gists{/gist_id}","starred_url":"https://api.github.com/users/rickybanister/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/rickybanister/subscriptions","organizations_url":"https://api.github.com/users/rickybanister/orgs","repos_url":"https://api.github.com/users/rickybanister/repos","events_url":"https://api.github.com/users/rickybanister/events{/privacy}","received_events_url":"https://api.github.com/users/rickybanister/received_events","type":"User","site_admin":false},"created_at":"2018-11-30T14:00:50Z","updated_at":"2018-11-30T14:00:50Z","author_association":"MEMBER","body":"> Maybe this just means the Dashboard, as it stands, it's not very helpful at all and that we should rethink that first experience holistically, even including suggestions in the form of a “welcome to your site, let's go through a quick checklist together” moreso than with JITM banners, which can lack context.\r\n\r\n@keoshi yes! that's definitely part of what I meant to imply. Anne's experience was partly because we had an over-eager jitm, and partly because our onboarding flow didn't guide her in a meaningful way. I think we need to tackle both a bit to improve the experience. \r\n\r\n@jessefriedman let's look at the logic behind this particular message and see if it deserves to be there. "}}
{"actor":{"display_login":"rickybanister"}}