{"action":"created","issue":{"url":"https://api.github.com/repos/signalapp/Signal-Desktop/issues/2928","repository_url":"https://api.github.com/repos/signalapp/Signal-Desktop","labels_url":"https://api.github.com/repos/signalapp/Signal-Desktop/issues/2928/labels{/name}","comments_url":"https://api.github.com/repos/signalapp/Signal-Desktop/issues/2928/comments","events_url":"https://api.github.com/repos/signalapp/Signal-Desktop/issues/2928/events","html_url":"https://github.com/signalapp/Signal-Desktop/issues/2928","id":382849779,"node_id":"MDU6SXNzdWUzODI4NDk3Nzk=","number":2928,"title":"[ERROR] Missing Signed PreKey for PreKeyWhisperMessage","user":{"login":"Xashyar","id":34171942,"node_id":"MDQ6VXNlcjM0MTcxOTQy","avatar_url":"https://avatars2.githubusercontent.com/u/34171942?v=4","gravatar_id":"","url":"https://api.github.com/users/Xashyar","html_url":"https://github.com/Xashyar","followers_url":"https://api.github.com/users/Xashyar/followers","following_url":"https://api.github.com/users/Xashyar/following{/other_user}","gists_url":"https://api.github.com/users/Xashyar/gists{/gist_id}","starred_url":"https://api.github.com/users/Xashyar/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Xashyar/subscriptions","organizations_url":"https://api.github.com/users/Xashyar/orgs","repos_url":"https://api.github.com/users/Xashyar/repos","events_url":"https://api.github.com/users/Xashyar/events{/privacy}","received_events_url":"https://api.github.com/users/Xashyar/received_events","type":"User","site_admin":false},"labels":[{"id":738954867,"node_id":"MDU6TGFiZWw3Mzg5NTQ4Njc=","url":"https://api.github.com/repos/signalapp/Signal-Desktop/labels/Need%20Information","name":"Need Information","color":"c2a7e8","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":1,"created_at":"2018-11-20T21:11:42Z","updated_at":"2018-11-27T18:19:17Z","closed_at":null,"author_association":"NONE","body":"<!--\r\nPlease fill out this template with all the information you have. We can't do much without\r\nboth logs and a detailed description of what you encountered. Please do your best!\r\n\r\nPlease note that this tracker is only for bugs and feature requests. Please try these\r\nlocations if you have a question or comment:\r\n\r\n  https://community.signalusers.org/\r\n  http://support.signal.org/\r\n  support@signal.org\r\n\r\nLastly, be sure to preview your issue before saving. Thanks!\r\n-->\r\n\r\n* [x] I have searched open and closed issues for duplicates\r\n  <!--\r\n    You can search all issues here:\r\n      https://github.com/signalapp/Signal-Desktop/issues?utf8=%E2%9C%93&q=is%3Aissue\r\n    Replace [ ] with [X] once you've searched\r\n  -->\r\n\r\n---\r\n\r\n### Bug description\r\nAll the received messages from a client [REDACTED]928 are shown as:\r\n![image](https://user-images.githubusercontent.com/34171942/48802884-b0c3e080-ed25-11e8-8ddc-17c334ba4d76.png)\r\nthey were correctly received on mobile though and desktop got synced afterwards.\r\n\r\n\r\n\r\n\r\n\r\n<!-- Describe the details of the buggy behaviour. -->\r\n\r\n\r\n\r\n<!-- Describe in detail what the correct behavior should be. -->\r\n\r\n\r\n\r\n<!--\r\nHow to take screenshots on all OSes: https://www.take-a-screenshot.org/\r\nYou can drag and drop images into this text box.\r\n-->\r\n\r\n### Platform info\r\n\r\nSignal version: 1.18-beta.7\r\n\r\n<!-- You can see Signal's version number at Help -> About or File -> About Signal Desktop -->\r\n\r\nOperating System: Windows 10\r\n\r\n<!-- Instructions for finding your OS version are here: http://whatsmyos.com/ -->\r\n\r\n\r\n\r\n<!-- Android: Settings -> Advanced,  iOS: Settings -> General -> About -->\r\n\r\n### Link to debug log\r\nhttps://debuglogs.org/c8a8d175f858ca3535937e525a268ca3df18ee3f172c4aa8123a3adb0e870763\r\n<!--\r\nImmediately after the bug has happened, submit a debug log via View -> Debug Log, then copy that URL here.\r\n\r\nIn most cases, a log from your other devices is also useful:\r\n  Android: https://support.signal.org/hc/en-us/articles/212535838\r\n  iOS: https://support.signal.org/hc/en-us/articles/229676507\r\n-->\r\n"},"comment":{"url":"https://api.github.com/repos/signalapp/Signal-Desktop/issues/comments/442163015","html_url":"https://github.com/signalapp/Signal-Desktop/issues/2928#issuecomment-442163015","issue_url":"https://api.github.com/repos/signalapp/Signal-Desktop/issues/2928","id":442163015,"node_id":"MDEyOklzc3VlQ29tbWVudDQ0MjE2MzAxNQ==","user":{"login":"Xashyar","id":34171942,"node_id":"MDQ6VXNlcjM0MTcxOTQy","avatar_url":"https://avatars2.githubusercontent.com/u/34171942?v=4","gravatar_id":"","url":"https://api.github.com/users/Xashyar","html_url":"https://github.com/Xashyar","followers_url":"https://api.github.com/users/Xashyar/followers","following_url":"https://api.github.com/users/Xashyar/following{/other_user}","gists_url":"https://api.github.com/users/Xashyar/gists{/gist_id}","starred_url":"https://api.github.com/users/Xashyar/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Xashyar/subscriptions","organizations_url":"https://api.github.com/users/Xashyar/orgs","repos_url":"https://api.github.com/users/Xashyar/repos","events_url":"https://api.github.com/users/Xashyar/events{/privacy}","received_events_url":"https://api.github.com/users/Xashyar/received_events","type":"User","site_admin":false},"created_at":"2018-11-27T18:19:17Z","updated_at":"2018-11-27T18:19:17Z","author_association":"NONE","body":"> Unfortunately, your debug log doesn't include any signed prekey updates - maybe you could provide another debug log to see if there's anything about signed prekeys in it?\r\n\r\nUnfortunately the current log doesn't reach the date which this happened. only from November 24, is there any way to reach older logs?\r\n\r\n> Also, what can you say about your use of this Signal Desktop instance? What about the client that sent these problematic messages to you?\r\n\r\nthe conversation was between two android devices (both on 4.30.7 I assume) and a couple of hours later I turned on desktop and the sync failed for received messages.\r\n\r\n"}}
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