{"action":"created","issue":{"url":"https://api.github.com/repos/mackworth/cTiVo/issues/331","repository_url":"https://api.github.com/repos/mackworth/cTiVo","labels_url":"https://api.github.com/repos/mackworth/cTiVo/issues/331/labels{/name}","comments_url":"https://api.github.com/repos/mackworth/cTiVo/issues/331/comments","events_url":"https://api.github.com/repos/mackworth/cTiVo/issues/331/events","html_url":"https://github.com/mackworth/cTiVo/issues/331","id":360582079,"node_id":"MDU6SXNzdWUzNjA1ODIwNzk=","number":331,"title":"3.2.0 Beta issues","user":{"login":"mackworth","id":117963,"node_id":"MDQ6VXNlcjExNzk2Mw==","avatar_url":"https://avatars1.githubusercontent.com/u/117963?v=4","gravatar_id":"","url":"https://api.github.com/users/mackworth","html_url":"https://github.com/mackworth","followers_url":"https://api.github.com/users/mackworth/followers","following_url":"https://api.github.com/users/mackworth/following{/other_user}","gists_url":"https://api.github.com/users/mackworth/gists{/gist_id}","starred_url":"https://api.github.com/users/mackworth/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/mackworth/subscriptions","organizations_url":"https://api.github.com/users/mackworth/orgs","repos_url":"https://api.github.com/users/mackworth/repos","events_url":"https://api.github.com/users/mackworth/events{/privacy}","received_events_url":"https://api.github.com/users/mackworth/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":16,"created_at":"2018-09-15T22:39:50Z","updated_at":"2018-10-22T19:44:16Z","closed_at":null,"author_association":"OWNER","body":"A topic to discuss any 3.2.0 beta issues..."},"comment":{"url":"https://api.github.com/repos/mackworth/cTiVo/issues/comments/431954992","html_url":"https://github.com/mackworth/cTiVo/issues/331#issuecomment-431954992","issue_url":"https://api.github.com/repos/mackworth/cTiVo/issues/331","id":431954992,"node_id":"MDEyOklzc3VlQ29tbWVudDQzMTk1NDk5Mg==","user":{"login":"mackworth","id":117963,"node_id":"MDQ6VXNlcjExNzk2Mw==","avatar_url":"https://avatars1.githubusercontent.com/u/117963?v=4","gravatar_id":"","url":"https://api.github.com/users/mackworth","html_url":"https://github.com/mackworth","followers_url":"https://api.github.com/users/mackworth/followers","following_url":"https://api.github.com/users/mackworth/following{/other_user}","gists_url":"https://api.github.com/users/mackworth/gists{/gist_id}","starred_url":"https://api.github.com/users/mackworth/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/mackworth/subscriptions","organizations_url":"https://api.github.com/users/mackworth/orgs","repos_url":"https://api.github.com/users/mackworth/repos","events_url":"https://api.github.com/users/mackworth/events{/privacy}","received_events_url":"https://api.github.com/users/mackworth/received_events","type":"User","site_admin":false},"created_at":"2018-10-22T19:44:16Z","updated_at":"2018-10-22T19:44:16Z","author_association":"OWNER","body":"Thanks for writing. It is surprising that you have such a high percentage of failures. \r\n\r\nThere are several reasons a SkipInfo retrieval can fail. To diagnose, first play the show itself on your TiVo, and see if you can actually jump reliably from one commercial block to the next and back again. Sometimes although marked as having SkipMode, the actual Skip Info is limited to a single start and end point, or even alternatively dozens of them at the wrong places, and cTiVo does some sanity checking to avoid generating bad cut info. \r\n\r\nSecondly, check if the show is clipped at either the beginning or end, either due to a recording started manually part way into a show, or even the station playing it at slightly the wrong time.  if so, there's no way to properly sync the SkipMode information with the actual show. \r\n\r\nFinally (and unlikely), if someone watching the TiVo interferes with the UI while cTiVo is \"playing\" the show, then things will get confused. I say \"unlikely\", as cTiVo will then try up to three times to get the data, so the viewer would need to keep fighting the movements with their remote for a long time. BTW, after these three attempts, trying again manually will probably never succeed when the automatic one failed.\r\n\r\nOn the other hand, if none of those seem to be the case, you can set the Debug level of TiVoRPC to Detail (in Preferences>Advanced), then do a manual Get SkipMode (first do a \"Reload All Info\" to clear the Error status, as you did). Then you can post the log (Help>Show Logs in Finder), or open in Console and copy/paste just the bit since the SkipMode. Then I can tell you exactly what went wrong here.\r\n\r\nDo let me know what you find, as this is a question I should obviously add to the FAQ.\r\n"}}
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