{"action":"created","issue":{"url":"https://api.github.com/repos/keybase/client/issues/10583","repository_url":"https://api.github.com/repos/keybase/client","labels_url":"https://api.github.com/repos/keybase/client/issues/10583/labels{/name}","comments_url":"https://api.github.com/repos/keybase/client/issues/10583/comments","events_url":"https://api.github.com/repos/keybase/client/issues/10583/events","html_url":"https://github.com/keybase/client/issues/10583","id":297641196,"number":10583,"title":"Lost old device, can't delete key or device","user":{"login":"mazamats","id":25627421,"avatar_url":"https://avatars1.githubusercontent.com/u/25627421?v=4","gravatar_id":"","url":"https://api.github.com/users/mazamats","html_url":"https://github.com/mazamats","followers_url":"https://api.github.com/users/mazamats/followers","following_url":"https://api.github.com/users/mazamats/following{/other_user}","gists_url":"https://api.github.com/users/mazamats/gists{/gist_id}","starred_url":"https://api.github.com/users/mazamats/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/mazamats/subscriptions","organizations_url":"https://api.github.com/users/mazamats/orgs","repos_url":"https://api.github.com/users/mazamats/repos","events_url":"https://api.github.com/users/mazamats/events{/privacy}","received_events_url":"https://api.github.com/users/mazamats/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2018-02-16T00:05:53Z","updated_at":"2018-02-16T00:10:28Z","closed_at":null,"author_association":"NONE","body":"I have a chat which I've lost keys to.\r\n\r\nEvery time I open up the keybase app, I get this:\r\n\r\n![screen shot 2018-02-15 at 17 02 07](https://user-images.githubusercontent.com/25627421/36287430-01a7fae8-1272-11e8-8e3f-188eb58da958.png)\r\n\r\nAfter reading the docs, I came across `keybase chat delete-history`\r\n\r\nHowever, I get this when I try to run it.\r\n\r\n```\r\n$ keybase chat delete-history\r\n▶ ERROR error unboxing chat message: This device does not yet have read access to directory /keybase/private/azamatms,contex, log into Keybase from one of your other devices to grant access: could not find params for uid=7014f896e841a9cc4ed24320f3dc0319 device key=0121f3aa49b6afa5cb6f6734178e2985667395d843020391743d00f313677ded9c480a\r\ngithub.com/keybase/kbfs/libkbfs.(*KeyManagerStandard).getTLFCryptKeyParams\r\n\t/Users/build/go/src/github.com/keybase/kbfs/libkbfs/key_manager.go:311\r\ngithub.com/keybase/kbfs/libkbfs.(*KeyManagerStandard).getTLFCryptKey\r\n\t/Users/build/go/src/github.com/keybase/kbfs/libkbfs/key_manager.go:157\r\ngithub.com/keybase/kbfs/libkbfs.(*KeyManagerStandard).getTLFCryptKeyUsingCurrentDevice\r\n\t/Users/build/go/src/github.com/keybase/kbfs/libkbfs/key_manager.go:81\r\ngithub.com/keybase/kbfs/libkbfs.(*KeyManagerStandard).GetTLFCryptKeyOfAllGenerations\r\n\t/Users/build/go/src/github.com/keybase/kbfs/libkbfs/key_manager.go:65\r\ngithub.com/keybase/kbfs/libkbfs.(*KBFSOpsStandard).GetTLFCryptKeys\r\n\t/Users/build/go/src/github.com/keybase/kbfs/libkbfs/kbfs_ops.go:496\r\ngithub.com/keybase/kbfs/libkbfs.(*KeybaseServiceBase).GetTLFCryptKeys\r\n\t/Users/build/go/src/github.com/keybase/kbfs/libkbfs/keybase_service_base.go:1083\r\ngithub.com/keybase/kbfs/vendor/github.com/keybase/client/go/protocol/keybase1.TlfKeysProtocol.func2\r\n\t/Users/build/go/src/github.com/keybase/kbfs/vendor/github.com/keybase/client/go/protocol/keybase1/tlf_keys.go:200\r\ngithub.com/keybase/kbfs/vendor/github.com/keybase/go-framed-msgpack-rpc/rpc.(*callRequest).Serve\r\n\t/Users/build/go/src/github.com/keybase/kbfs/vendor/github.com/keybase/go-framed-msgpack-rpc/rpc/request.go:76\r\ngithub.com/keybase/kbfs/vendor/github.com/keybase/go-framed-msgpack-rpc/rpc.(*receiveHandler).handleReceiveDispatch.func1\r\n\t/Users/build/go/src/github.com/keybase/kbfs/vendor/github.com/keybase/go-framed-msgpack-rpc/rpc/receiver.go:121\r\nruntime.goexit\r\n\t/usr/local/Cellar/go/1.9/libexec/src/runtime/asm_amd64.s:2337\r\n```\r\n\r\n---\r\n\r\nIs there any fix for this? I just want to get rid of that chat. I'm hoping I won't need to do a full reset of my account."},"comment":{"url":"https://api.github.com/repos/keybase/client/issues/comments/366105101","html_url":"https://github.com/keybase/client/issues/10583#issuecomment-366105101","issue_url":"https://api.github.com/repos/keybase/client/issues/10583","id":366105101,"user":{"login":"strib","id":8516691,"avatar_url":"https://avatars0.githubusercontent.com/u/8516691?v=4","gravatar_id":"","url":"https://api.github.com/users/strib","html_url":"https://github.com/strib","followers_url":"https://api.github.com/users/strib/followers","following_url":"https://api.github.com/users/strib/following{/other_user}","gists_url":"https://api.github.com/users/strib/gists{/gist_id}","starred_url":"https://api.github.com/users/strib/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/strib/subscriptions","organizations_url":"https://api.github.com/users/strib/orgs","repos_url":"https://api.github.com/users/strib/repos","events_url":"https://api.github.com/users/strib/events{/privacy}","received_events_url":"https://api.github.com/users/strib/received_events","type":"User","site_admin":false},"created_at":"2018-02-16T00:10:28Z","updated_at":"2018-02-16T00:10:28Z","author_association":"CONTRIBUTOR","body":"First, you should immediately revoke the device `macbook` from your account if you have lost control of it.\r\n\r\nSecond, it looks like this is a chat with another Keybase user.  Can you ask that person to sign into Keybase and see if they can rekey it for you?\r\n\r\nIf that person has also lost all the keys that can rekey the chat, then we can reset it for you.  \r\nIf you want us to reset the folder, please run this command on a currently-valid keybase device, and substitute the current date and time where indicated:\r\n\r\n```\r\nkeybase sign -m \"<DATE_AND_TIME>: Please reset folder /keybase/private/azamatms,contex because all the devices that have access have been revoked.\"\r\n```\r\n\r\nand post the results here."}}
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