{"action":"created","issue":{"url":"https://api.github.com/repos/patrickjuchli/basic-ftp/issues/18","repository_url":"https://api.github.com/repos/patrickjuchli/basic-ftp","labels_url":"https://api.github.com/repos/patrickjuchli/basic-ftp/issues/18/labels{/name}","comments_url":"https://api.github.com/repos/patrickjuchli/basic-ftp/issues/18/comments","events_url":"https://api.github.com/repos/patrickjuchli/basic-ftp/issues/18/events","html_url":"https://github.com/patrickjuchli/basic-ftp/issues/18","id":339255120,"node_id":"MDU6SXNzdWUzMzkyNTUxMjA=","number":18,"title":"This socket is closed","user":{"login":"AxelTerizaki","id":4531597,"node_id":"MDQ6VXNlcjQ1MzE1OTc=","avatar_url":"https://avatars1.githubusercontent.com/u/4531597?v=4","gravatar_id":"","url":"https://api.github.com/users/AxelTerizaki","html_url":"https://github.com/AxelTerizaki","followers_url":"https://api.github.com/users/AxelTerizaki/followers","following_url":"https://api.github.com/users/AxelTerizaki/following{/other_user}","gists_url":"https://api.github.com/users/AxelTerizaki/gists{/gist_id}","starred_url":"https://api.github.com/users/AxelTerizaki/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/AxelTerizaki/subscriptions","organizations_url":"https://api.github.com/users/AxelTerizaki/orgs","repos_url":"https://api.github.com/users/AxelTerizaki/repos","events_url":"https://api.github.com/users/AxelTerizaki/events{/privacy}","received_events_url":"https://api.github.com/users/AxelTerizaki/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":12,"created_at":"2018-07-08T20:29:27Z","updated_at":"2018-07-13T15:30:10Z","closed_at":null,"author_association":"NONE","body":"Hello.\r\n\r\nI'm having several users reporting an error at some point in my app when downloading the updates by FTP.\r\n\r\nUpdates consist of many video files, and thus can take a long time to download. I'm trying to pinpoint what's causing it exactly but thi sis very hard to diagnose and I realize I'm not being very helpful by saying that : it works very well for me (able to download via FTP for hours) and for others it fails with an error like that in the middle of a download.\r\n\r\nThe FTP server we connect to is a standard Pure-FTPd on an Ubuntu 16.04\r\n\r\nIf I can help further, I'd love to as this has been bugging me for a bit.\r\n\r\n\r\n                                                                "},"comment":{"url":"https://api.github.com/repos/patrickjuchli/basic-ftp/issues/comments/404867972","html_url":"https://github.com/patrickjuchli/basic-ftp/issues/18#issuecomment-404867972","issue_url":"https://api.github.com/repos/patrickjuchli/basic-ftp/issues/18","id":404867972,"node_id":"MDEyOklzc3VlQ29tbWVudDQwNDg2Nzk3Mg==","user":{"login":"AxelTerizaki","id":4531597,"node_id":"MDQ6VXNlcjQ1MzE1OTc=","avatar_url":"https://avatars1.githubusercontent.com/u/4531597?v=4","gravatar_id":"","url":"https://api.github.com/users/AxelTerizaki","html_url":"https://github.com/AxelTerizaki","followers_url":"https://api.github.com/users/AxelTerizaki/followers","following_url":"https://api.github.com/users/AxelTerizaki/following{/other_user}","gists_url":"https://api.github.com/users/AxelTerizaki/gists{/gist_id}","starred_url":"https://api.github.com/users/AxelTerizaki/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/AxelTerizaki/subscriptions","organizations_url":"https://api.github.com/users/AxelTerizaki/orgs","repos_url":"https://api.github.com/users/AxelTerizaki/repos","events_url":"https://api.github.com/users/AxelTerizaki/events{/privacy}","received_events_url":"https://api.github.com/users/AxelTerizaki/received_events","type":"User","site_admin":false},"created_at":"2018-07-13T15:30:10Z","updated_at":"2018-07-13T15:30:10Z","author_association":"NONE","body":"We're supposed to redo a test this evening so I can listen on the debug logs of pure-ftpd.\r\n\r\nAs for your other questions:\r\n\r\n- Hard to tell which percentage of users as I don't have telemetry yet in the app. However, at least a five or six people came to me with the issue. According to my web server stats about 42 people have downloaded the latest stable version this month. And I'm not counting people who might have the issue but haven't reported it.\r\n- I suppose this is related to connection quality and peering. The server is in a datacenter and like all datacenters, it depends on peering between your ISP and the company running the datacenter, the routers it goes through, etc.\r\n- For me it works fine. It isn't related to speed, as the user testing it with me right now has optical fiber and I have regular DSL. \r\n- I asked which desktop FTP client he used, I'll tell you once I know.\r\n\r\nthis evening we're going to make tests with both the desktop FTP client and my app and see what happens on pure-ftp's side. Then we'll be able to compare and see what might be wrong.\r\n\r\nI understand this is a complex issue to tackle on as it involves many parameters."}}
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