{"action":"created","issue":{"url":"https://api.github.com/repos/drastik/com.drastikbydesign.stripe/issues/253","repository_url":"https://api.github.com/repos/drastik/com.drastikbydesign.stripe","labels_url":"https://api.github.com/repos/drastik/com.drastikbydesign.stripe/issues/253/labels{/name}","comments_url":"https://api.github.com/repos/drastik/com.drastikbydesign.stripe/issues/253/comments","events_url":"https://api.github.com/repos/drastik/com.drastikbydesign.stripe/issues/253/events","html_url":"https://github.com/drastik/com.drastikbydesign.stripe/issues/253","id":320706064,"number":253,"title":"Issue with Drupal 7 Stripe","user":{"login":"athkfamily","id":3435843,"avatar_url":"https://avatars0.githubusercontent.com/u/3435843?v=4","gravatar_id":"","url":"https://api.github.com/users/athkfamily","html_url":"https://github.com/athkfamily","followers_url":"https://api.github.com/users/athkfamily/followers","following_url":"https://api.github.com/users/athkfamily/following{/other_user}","gists_url":"https://api.github.com/users/athkfamily/gists{/gist_id}","starred_url":"https://api.github.com/users/athkfamily/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/athkfamily/subscriptions","organizations_url":"https://api.github.com/users/athkfamily/orgs","repos_url":"https://api.github.com/users/athkfamily/repos","events_url":"https://api.github.com/users/athkfamily/events{/privacy}","received_events_url":"https://api.github.com/users/athkfamily/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":4,"created_at":"2018-05-07T07:45:51Z","updated_at":"2018-05-24T15:43:32Z","closed_at":null,"author_association":"NONE","body":"Stripe is the Payment Processor Account default on our site and we are having a problem with it.\r\nMember can not \"Submit credit card membership\", it always error \"Error - The website encountered an unexpected error. Please try again later.\" \r\nAnd if the member wants to \"Renew-Credit Card\" will get a warning \"Network Error - Unable to reach the server.\" (screenshot https://prnt.sc/jeoqic)\r\n\r\nWe are afraid of having something wrong on our site so we tested it on CiviCRM Demo (https://civicrm.demo.civihosting.com/) but here we have the same situation. Please advise what we should to do in this case?\r\nWe are currently using Drupal 7.59 and CiviCRM 4.7.31.\r\n\r\nThank you!"},"comment":{"url":"https://api.github.com/repos/drastik/com.drastikbydesign.stripe/issues/comments/391762728","html_url":"https://github.com/drastik/com.drastikbydesign.stripe/issues/253#issuecomment-391762728","issue_url":"https://api.github.com/repos/drastik/com.drastikbydesign.stripe/issues/253","id":391762728,"user":{"login":"h-c-c","id":5252344,"avatar_url":"https://avatars1.githubusercontent.com/u/5252344?v=4","gravatar_id":"","url":"https://api.github.com/users/h-c-c","html_url":"https://github.com/h-c-c","followers_url":"https://api.github.com/users/h-c-c/followers","following_url":"https://api.github.com/users/h-c-c/following{/other_user}","gists_url":"https://api.github.com/users/h-c-c/gists{/gist_id}","starred_url":"https://api.github.com/users/h-c-c/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/h-c-c/subscriptions","organizations_url":"https://api.github.com/users/h-c-c/orgs","repos_url":"https://api.github.com/users/h-c-c/repos","events_url":"https://api.github.com/users/h-c-c/events{/privacy}","received_events_url":"https://api.github.com/users/h-c-c/received_events","type":"User","site_admin":false},"created_at":"2018-05-24T15:43:32Z","updated_at":"2018-05-24T15:43:32Z","author_association":"COLLABORATOR","body":"@athkfamily I would say this sounds like a basic configuration problem.  I have no issue making a test transaction at CiviHosting.  \r\n![screen shot 2018-05-24 at 11 36 07 am](https://user-images.githubusercontent.com/5252344/40496053-d14a05f4-5f46-11e8-9d2f-821f800b0017.png)\r\n\r\nTime for basic questions.  Have you properly set your secret key and publishable keys both for live and test transactions in the civi stripe pay processor configuration dialog?   And checked _all_ the boxes for accepted card types? \r\n\r\n "}}
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