{"action":"created","issue":{"url":"https://api.github.com/repos/elastic/windows-installers/issues/170","repository_url":"https://api.github.com/repos/elastic/windows-installers","labels_url":"https://api.github.com/repos/elastic/windows-installers/issues/170/labels{/name}","comments_url":"https://api.github.com/repos/elastic/windows-installers/issues/170/comments","events_url":"https://api.github.com/repos/elastic/windows-installers/issues/170/events","html_url":"https://github.com/elastic/windows-installers/issues/170","id":301563374,"number":170,"title":"An error occured during installation","user":{"login":"jacquesjacques","id":7823381,"avatar_url":"https://avatars1.githubusercontent.com/u/7823381?v=4","gravatar_id":"","url":"https://api.github.com/users/jacquesjacques","html_url":"https://github.com/jacquesjacques","followers_url":"https://api.github.com/users/jacquesjacques/followers","following_url":"https://api.github.com/users/jacquesjacques/following{/other_user}","gists_url":"https://api.github.com/users/jacquesjacques/gists{/gist_id}","starred_url":"https://api.github.com/users/jacquesjacques/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/jacquesjacques/subscriptions","organizations_url":"https://api.github.com/users/jacquesjacques/orgs","repos_url":"https://api.github.com/users/jacquesjacques/repos","events_url":"https://api.github.com/users/jacquesjacques/events{/privacy}","received_events_url":"https://api.github.com/users/jacquesjacques/received_events","type":"User","site_admin":false},"labels":[],"state":"closed","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":2,"created_at":"2018-03-01T21:19:59Z","updated_at":"2018-03-21T03:04:15Z","closed_at":"2018-03-20T22:51:07Z","author_association":"NONE","body":"\r\n[MSIc8e4a.LOG](https://github.com/elastic/windows-installers/files/1772784/MSIc8e4a.LOG)\r\n<!-- \r\n\r\n** Please read the guidelines below. **\r\n\r\nIssues that do not follow these guidelines are likely to be closed.\r\n\r\nGitHub is reserved for bug reports and feature requests. The best place to\r\nask a general question is at the Elastic forums: https://discuss.elastic.co/c/elasticsearch\r\nGitHub is not the place for general questions.\r\n\r\nDocumentation for the Elasticsearch Windows Installer can be found at\r\n\r\nhttps://www.elastic.co/guide/en/elasticsearch/reference/current/windows.html\r\n\r\nBe sure to select the documentation version relevant to the installer version you\r\nare using.\r\n\r\n### Failed Installations\r\n\r\nIf you are reporting an issue that occurred during installation, we ask that you\r\nattach the installation log file to your issue to help diagnose the root cause.\r\n\r\nWhen installing using the UI, a link to the log file will be provided at the end of a\r\nfailed installation. If you have already closed the UI, the log file can be found in\r\nthe %TEMP% directory with a randomly generated name adhering to the format MSI<random>.LOG.\r\nIt should be the most recent log file.\r\n\r\nWhen installing from the command-line, the log file can be captured by passing the /l*v <logfilename>\r\nflag as per the documentation: \r\n\r\nhttps://www.elastic.co/guide/en/elasticsearch/reference/current/windows.html#install-msi-command-line\r\n\r\n-->\r\n\r\n### Environment\r\nprocessor    intel i5\r\nram             8gb\r\nos              windows 7\r\n### Expected Behaviour\r\n\r\n### Actual Behaviour\r\n\r\n### Steps to reproduce the behaviour\r\n\r\n<!-- Is this a fresh install or an upgrade -->\r\n\r\n1. fresh install\r\n2.installer    elasticsearch-5.5.0.msi\r\n3.\r\n\r\n<!-- attach any screenshots that may help -->\r\n\r\n"},"comment":{"url":"https://api.github.com/repos/elastic/windows-installers/issues/comments/374822237","html_url":"https://github.com/elastic/windows-installers/issues/170#issuecomment-374822237","issue_url":"https://api.github.com/repos/elastic/windows-installers/issues/170","id":374822237,"user":{"login":"nakulkundra","id":5175294,"avatar_url":"https://avatars3.githubusercontent.com/u/5175294?v=4","gravatar_id":"","url":"https://api.github.com/users/nakulkundra","html_url":"https://github.com/nakulkundra","followers_url":"https://api.github.com/users/nakulkundra/followers","following_url":"https://api.github.com/users/nakulkundra/following{/other_user}","gists_url":"https://api.github.com/users/nakulkundra/gists{/gist_id}","starred_url":"https://api.github.com/users/nakulkundra/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/nakulkundra/subscriptions","organizations_url":"https://api.github.com/users/nakulkundra/orgs","repos_url":"https://api.github.com/users/nakulkundra/repos","events_url":"https://api.github.com/users/nakulkundra/events{/privacy}","received_events_url":"https://api.github.com/users/nakulkundra/received_events","type":"User","site_admin":false},"created_at":"2018-03-21T03:04:15Z","updated_at":"2018-03-21T03:04:15Z","author_association":"NONE","body":"Check if you are running it as an administrator, and secondly if nothing works, dont install it as service and try to install it standalone , so that you can start it as and when required. it should work ."}}
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