{"action":"opened","issue":{"url":"https://api.github.com/repos/signalapp/Signal-Android/issues/7433","repository_url":"https://api.github.com/repos/signalapp/Signal-Android","labels_url":"https://api.github.com/repos/signalapp/Signal-Android/issues/7433/labels{/name}","comments_url":"https://api.github.com/repos/signalapp/Signal-Android/issues/7433/comments","events_url":"https://api.github.com/repos/signalapp/Signal-Android/issues/7433/events","html_url":"https://github.com/signalapp/Signal-Android/issues/7433","id":299537671,"number":7433,"title":"signal support web site does not have a good bug tracking system","user":{"login":"justbabbling","id":36747715,"avatar_url":"https://avatars0.githubusercontent.com/u/36747715?v=4","gravatar_id":"","url":"https://api.github.com/users/justbabbling","html_url":"https://github.com/justbabbling","followers_url":"https://api.github.com/users/justbabbling/followers","following_url":"https://api.github.com/users/justbabbling/following{/other_user}","gists_url":"https://api.github.com/users/justbabbling/gists{/gist_id}","starred_url":"https://api.github.com/users/justbabbling/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/justbabbling/subscriptions","organizations_url":"https://api.github.com/users/justbabbling/orgs","repos_url":"https://api.github.com/users/justbabbling/repos","events_url":"https://api.github.com/users/justbabbling/events{/privacy}","received_events_url":"https://api.github.com/users/justbabbling/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2018-02-22T22:50:17Z","updated_at":"2018-02-22T22:50:17Z","closed_at":null,"author_association":"NONE","body":"<!-- This is a bug report template. By following the instructions below and filling out the sections with your information, you will help the developers to get all the necessary data to fix your issue.\r\nYou can also preview your report before submitting it. You may remove sections that aren't relevant to your particular case.\r\n\r\nBefore we begin, please note that this tracker is only for issues, not questions or comments.\r\n\r\nIf you are looking for support, please see our support center instead:\r\nhttps://support.whispersystems.org/\r\nor email support@whispersystems.org\r\n\r\nLet's begin with a checklist: replace the empty checkboxes [ ] below with checked ones [x] accordingly -->\r\n\r\nI have:\r\n- [x] searched open and closed issues for duplicates\r\n- [x] read https://github.com/WhisperSystems/Signal-Android/wiki/Submitting-useful-bug-reports\r\n\r\n----------------------------------------\r\n\r\n### Bug description\r\nI wanted to submit a bug report about a serious security problem to Signal, so I went to the Signal web site, but the problem is that I wasn't able to find any instructions referring me to any bug tracking tool to use to submit a bug report.\r\n\r\n### Steps to reproduce\r\n- find a serious security problem in Signal\r\n- go to the official Signal support web site which is www.signal.org (the www is optional) (be sure to put this in the address bar of your web browser although you can also put it in the search bar and it will probably work there too)\r\n- now look around for instructions on how to submit a bug.  I couldn't find any!  \r\n- it looks like the closest you can come to any instructions on how to submit a bug report is this page:\r\nhttps://support.signal.org/hc/en-us/requests/new   (this is a web form)\r\n- fill out the web form with the information about your bug, and then click \"submit\"\r\n- For example I filled out that I have found a problem whereby me and my friends keep having our signal messages delivered without encryption.\r\n- wait for someone at signal to e-mail you back\r\n- For example I got an e-mail back from Signal asking for more information\r\n- reply to the e-mail with the requested information\r\n- For example I sent back a reply with more information, steps to reproduce, etc.\r\n- never hear from anyone at Signal about your issue again\r\n- For example no one at Signal ever followed up on my bug report again. \r\n- And no one at signal told me hey there is a github bug page you can use to report bugs\r\n\r\nActual result: Describe here what happens after you run the steps above (i.e. the buggy behaviour)\r\n\r\nok sorry I already described it see above\r\n\r\n\r\nExpected result: well like, instead of using a web form and e-mail to process bugs, you should maybe have a support page that actually directs people to your github bug tracking tool, for the love of Jesus Christ!\r\n\r\nScreen Shot\r\n![signal bug tracker kinda sucks](https://user-images.githubusercontent.com/36747715/36568643-58ca7c6e-17f0-11e8-8a08-91aad3762fbf.png)\r\n\r\n\r\n\r\n### Screenshots\r\n<!-- you can drag and drop images below -->\r\n\r\n\r\n### Device info\r\n<!-- replace the examples with your info -->\r\n**Device:** Manufacturer Model XVI\r\n**Android version:** 0.0.0\r\n**Signal version:** 0.0.0\r\n\r\n### Link to debug log\r\n<!-- immediately after the bug has happened capture a debug log via Signal's advanced settings and paste the link below -->\r\n\r\n"}}
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