{"action":"created","issue":{"url":"https://api.github.com/repos/DeskDirector/UserVoice/issues/205","repository_url":"https://api.github.com/repos/DeskDirector/UserVoice","labels_url":"https://api.github.com/repos/DeskDirector/UserVoice/issues/205/labels{/name}","comments_url":"https://api.github.com/repos/DeskDirector/UserVoice/issues/205/comments","events_url":"https://api.github.com/repos/DeskDirector/UserVoice/issues/205/events","html_url":"https://github.com/DeskDirector/UserVoice/issues/205","id":382482635,"node_id":"MDU6SXNzdWUzODI0ODI2MzU=","number":205,"title":"[12716] Accured time on tickets.","user":{"login":"Aycorn","id":30588784,"node_id":"MDQ6VXNlcjMwNTg4Nzg0","avatar_url":"https://avatars2.githubusercontent.com/u/30588784?v=4","gravatar_id":"","url":"https://api.github.com/users/Aycorn","html_url":"https://github.com/Aycorn","followers_url":"https://api.github.com/users/Aycorn/followers","following_url":"https://api.github.com/users/Aycorn/following{/other_user}","gists_url":"https://api.github.com/users/Aycorn/gists{/gist_id}","starred_url":"https://api.github.com/users/Aycorn/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Aycorn/subscriptions","organizations_url":"https://api.github.com/users/Aycorn/orgs","repos_url":"https://api.github.com/users/Aycorn/repos","events_url":"https://api.github.com/users/Aycorn/events{/privacy}","received_events_url":"https://api.github.com/users/Aycorn/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2018-11-20T03:17:41Z","updated_at":"2018-11-20T03:47:04Z","closed_at":null,"author_association":"NONE","body":"Feature request to make the accrued time on tickets show for customers in the portal.\r\n\r\nAs an example, and MSP would sell contract hours by the month/quarter and the customers like to see how much time was spent on each ticket.\r\n\r\nThis could also be limited by a new/existing permission setting."},"comment":{"url":"https://api.github.com/repos/DeskDirector/UserVoice/issues/comments/440127882","html_url":"https://github.com/DeskDirector/UserVoice/issues/205#issuecomment-440127882","issue_url":"https://api.github.com/repos/DeskDirector/UserVoice/issues/205","id":440127882,"node_id":"MDEyOklzc3VlQ29tbWVudDQ0MDEyNzg4Mg==","user":{"login":"FluidNets-DamianS","id":10325877,"node_id":"MDQ6VXNlcjEwMzI1ODc3","avatar_url":"https://avatars1.githubusercontent.com/u/10325877?v=4","gravatar_id":"","url":"https://api.github.com/users/FluidNets-DamianS","html_url":"https://github.com/FluidNets-DamianS","followers_url":"https://api.github.com/users/FluidNets-DamianS/followers","following_url":"https://api.github.com/users/FluidNets-DamianS/following{/other_user}","gists_url":"https://api.github.com/users/FluidNets-DamianS/gists{/gist_id}","starred_url":"https://api.github.com/users/FluidNets-DamianS/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/FluidNets-DamianS/subscriptions","organizations_url":"https://api.github.com/users/FluidNets-DamianS/orgs","repos_url":"https://api.github.com/users/FluidNets-DamianS/repos","events_url":"https://api.github.com/users/FluidNets-DamianS/events{/privacy}","received_events_url":"https://api.github.com/users/FluidNets-DamianS/received_events","type":"User","site_admin":false},"created_at":"2018-11-20T03:47:04Z","updated_at":"2018-11-20T03:47:04Z","author_association":"NONE","body":"This is a great feature request, however I don't know any customer who would actually do the math to determine hours used 'this month' especially if ticket work spans a billing period.  Although it could be useful to customer and hugely annoying to the MSP.  Customers will complain no matter what, better to delay until after the bill is sent - i think.   ;)\r\n\r\nI like the idea of the customer being able to see remaining hours available on their agreement,  That would be of **IMMENSE** value."}}
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