{"action":"created","issue":{"url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/issues/1140","repository_url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs","labels_url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/issues/1140/labels{/name}","comments_url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/issues/1140/comments","events_url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/issues/1140/events","html_url":"https://github.com/MicrosoftDocs/windowsserverdocs/issues/1140","id":341122767,"node_id":"MDU6SXNzdWUzNDExMjI3Njc=","number":1140,"title":"\"Oops, could not connect\" Error from Web UI","user":{"login":"Geogboe","id":3868453,"node_id":"MDQ6VXNlcjM4Njg0NTM=","avatar_url":"https://avatars1.githubusercontent.com/u/3868453?v=4","gravatar_id":"","url":"https://api.github.com/users/Geogboe","html_url":"https://github.com/Geogboe","followers_url":"https://api.github.com/users/Geogboe/followers","following_url":"https://api.github.com/users/Geogboe/following{/other_user}","gists_url":"https://api.github.com/users/Geogboe/gists{/gist_id}","starred_url":"https://api.github.com/users/Geogboe/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Geogboe/subscriptions","organizations_url":"https://api.github.com/users/Geogboe/orgs","repos_url":"https://api.github.com/users/Geogboe/repos","events_url":"https://api.github.com/users/Geogboe/events{/privacy}","received_events_url":"https://api.github.com/users/Geogboe/received_events","type":"User","site_admin":false},"labels":[{"id":905028536,"node_id":"MDU6TGFiZWw5MDUwMjg1MzY=","url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/labels/RD","name":"RD","color":"b5c936","default":false}],"state":"open","locked":false,"assignee":{"login":"Heidilohr","id":33073157,"node_id":"MDQ6VXNlcjMzMDczMTU3","avatar_url":"https://avatars0.githubusercontent.com/u/33073157?v=4","gravatar_id":"","url":"https://api.github.com/users/Heidilohr","html_url":"https://github.com/Heidilohr","followers_url":"https://api.github.com/users/Heidilohr/followers","following_url":"https://api.github.com/users/Heidilohr/following{/other_user}","gists_url":"https://api.github.com/users/Heidilohr/gists{/gist_id}","starred_url":"https://api.github.com/users/Heidilohr/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Heidilohr/subscriptions","organizations_url":"https://api.github.com/users/Heidilohr/orgs","repos_url":"https://api.github.com/users/Heidilohr/repos","events_url":"https://api.github.com/users/Heidilohr/events{/privacy}","received_events_url":"https://api.github.com/users/Heidilohr/received_events","type":"User","site_admin":false},"assignees":[{"login":"Heidilohr","id":33073157,"node_id":"MDQ6VXNlcjMzMDczMTU3","avatar_url":"https://avatars0.githubusercontent.com/u/33073157?v=4","gravatar_id":"","url":"https://api.github.com/users/Heidilohr","html_url":"https://github.com/Heidilohr","followers_url":"https://api.github.com/users/Heidilohr/followers","following_url":"https://api.github.com/users/Heidilohr/following{/other_user}","gists_url":"https://api.github.com/users/Heidilohr/gists{/gist_id}","starred_url":"https://api.github.com/users/Heidilohr/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Heidilohr/subscriptions","organizations_url":"https://api.github.com/users/Heidilohr/orgs","repos_url":"https://api.github.com/users/Heidilohr/repos","events_url":"https://api.github.com/users/Heidilohr/events{/privacy}","received_events_url":"https://api.github.com/users/Heidilohr/received_events","type":"User","site_admin":false}],"milestone":null,"comments":0,"created_at":"2018-07-13T18:48:18Z","updated_at":"2018-07-18T15:37:57Z","closed_at":null,"author_association":"NONE","body":"I think this content could benefit from a few additional troubleshooting pieces:\n\nLogging: \n- I sent an email to the support link in the app and they provided some good info, one of which was to open developer tools in your web browser ( F12 ) and watch the console logs to help troubleshoot. \n\nNPS Registration in Active Directory\n- This definitely needs to be added to the troubleshooting section of the docs. I worked on this issue for days before finally realizing that gateway wasn't registered in Active Directory.  The reason was, when I set up my base RDWeb configuration I only tested it with local connections which didn't utilize the gateway. So I missed the fact that the gateway wasn't working due to NPS registration. Well, the RDWebclient seems to always use the gateway, even if you're running locally, so I kept getting that \"Oops\" error. \n- Some people may not have this issue if, when they set up all the roles, they're running as a Domain Admin, because I think it takes care of NPS registration for them. I can't imagine must people configuring apps as a domain admins though so it might be useful to point people towards this document: \nhttps://docs.microsoft.com/en-us/windows-server/networking/technologies/nps/nps-manage-register about registering NPS if they get that \"Oops\" error when trying to utilize the gateway. \n\nTrying a previous version of of webclient\n- I didn't put this together from the docs but support told me that if you just install an older version of the RDSWebClient module you can then run an older version of the webclient which could be useful for testing. \n\n---\n#### Document Details\n\n⚠ *Do not edit this section. It is required for docs.microsoft.com ➟ GitHub issue linking.*\n\n* ID: 38213294-2784-2341-ac3e-77d2b017e2a2\n* Version Independent ID: 8d30b4c5-68df-5fa2-d7e9-ede9b406527f\n* Content: [Set up the Remote Desktop web client for your users](https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-web-client-admin)\n* Content Source: [WindowsServerDocs/remote/remote-desktop-services/clients/remote-desktop-web-client-admin.md](https://github.com/MicrosoftDocs/windowsserverdocs/blob/master/WindowsServerDocs/remote/remote-desktop-services/clients/remote-desktop-web-client-admin.md)\n* Product: **windows-server-threshold**\n* GitHub Login: @Heidilohr\n* Microsoft Alias: **helohr**"},"comment":{"url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/issues/comments/405975673","html_url":"https://github.com/MicrosoftDocs/windowsserverdocs/issues/1140#issuecomment-405975673","issue_url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/issues/1140","id":405975673,"node_id":"MDEyOklzc3VlQ29tbWVudDQwNTk3NTY3Mw==","user":{"login":"strange-walker","id":11364200,"node_id":"MDQ6VXNlcjExMzY0MjAw","avatar_url":"https://avatars1.githubusercontent.com/u/11364200?v=4","gravatar_id":"","url":"https://api.github.com/users/strange-walker","html_url":"https://github.com/strange-walker","followers_url":"https://api.github.com/users/strange-walker/followers","following_url":"https://api.github.com/users/strange-walker/following{/other_user}","gists_url":"https://api.github.com/users/strange-walker/gists{/gist_id}","starred_url":"https://api.github.com/users/strange-walker/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/strange-walker/subscriptions","organizations_url":"https://api.github.com/users/strange-walker/orgs","repos_url":"https://api.github.com/users/strange-walker/repos","events_url":"https://api.github.com/users/strange-walker/events{/privacy}","received_events_url":"https://api.github.com/users/strange-walker/received_events","type":"User","site_admin":false},"created_at":"2018-07-18T15:37:57Z","updated_at":"2018-07-18T15:37:57Z","author_association":"NONE","body":"Is there an error log? \nmy test setup tells:\nOops, we couldn't connect to \"Calculator\"\nThe connection to the remote PC was lost. This might be because of a network connection problem. If this keeps happening, ask your admin or tech support for help.\n\nwhich is not very informative. \"Classic\" remote calculator app works just fine. Event do not contain any errors"}}
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