{"action":"created","issue":{"url":"https://api.github.com/repos/glpi-project/glpi/issues/3595","repository_url":"https://api.github.com/repos/glpi-project/glpi","labels_url":"https://api.github.com/repos/glpi-project/glpi/issues/3595/labels{/name}","comments_url":"https://api.github.com/repos/glpi-project/glpi/issues/3595/comments","events_url":"https://api.github.com/repos/glpi-project/glpi/issues/3595/events","html_url":"https://github.com/glpi-project/glpi/issues/3595","id":298964920,"number":3595,"title":"Is there a way to prevent users from change the fields SLA and OLA?","user":{"login":"kedson42","id":34751754,"avatar_url":"https://avatars3.githubusercontent.com/u/34751754?v=4","gravatar_id":"","url":"https://api.github.com/users/kedson42","html_url":"https://github.com/kedson42","followers_url":"https://api.github.com/users/kedson42/followers","following_url":"https://api.github.com/users/kedson42/following{/other_user}","gists_url":"https://api.github.com/users/kedson42/gists{/gist_id}","starred_url":"https://api.github.com/users/kedson42/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/kedson42/subscriptions","organizations_url":"https://api.github.com/users/kedson42/orgs","repos_url":"https://api.github.com/users/kedson42/repos","events_url":"https://api.github.com/users/kedson42/events{/privacy}","received_events_url":"https://api.github.com/users/kedson42/received_events","type":"User","site_admin":false},"labels":[{"id":716472670,"url":"https://api.github.com/repos/glpi-project/glpi/labels/Need%20feedback","name":"Need feedback","color":"fef2c0","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":5,"created_at":"2018-02-21T13:13:39Z","updated_at":"2018-02-23T20:07:30Z","closed_at":null,"author_association":"NONE","body":"Hi guys.\r\n\r\nI use tickets rules to add SLAs and OLAs to tickets. It works fine, but if the technician wants to change fields like Time to Own or Time to Solve, he can easily do it.\r\n\r\nIs there a way to prevent the technician to change this?\r\n\r\nI know there is a way to prevent a technician to change the Priority field. I need the same, but for other fields.\r\n\r\nI'm using GLPI 9.2.1\r\n\r\n![image](https://user-images.githubusercontent.com/34751754/36481826-bff84d82-16ef-11e8-869a-c08d9f66e1f2.png"},"comment":{"url":"https://api.github.com/repos/glpi-project/glpi/issues/comments/368124707","html_url":"https://github.com/glpi-project/glpi/issues/3595#issuecomment-368124707","issue_url":"https://api.github.com/repos/glpi-project/glpi/issues/3595","id":368124707,"user":{"login":"kedson42","id":34751754,"avatar_url":"https://avatars3.githubusercontent.com/u/34751754?v=4","gravatar_id":"","url":"https://api.github.com/users/kedson42","html_url":"https://github.com/kedson42","followers_url":"https://api.github.com/users/kedson42/followers","following_url":"https://api.github.com/users/kedson42/following{/other_user}","gists_url":"https://api.github.com/users/kedson42/gists{/gist_id}","starred_url":"https://api.github.com/users/kedson42/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/kedson42/subscriptions","organizations_url":"https://api.github.com/users/kedson42/orgs","repos_url":"https://api.github.com/users/kedson42/repos","events_url":"https://api.github.com/users/kedson42/events{/privacy}","received_events_url":"https://api.github.com/users/kedson42/received_events","type":"User","site_admin":false},"created_at":"2018-02-23T20:07:30Z","updated_at":"2018-02-23T20:07:30Z","author_association":"NONE","body":"Still not working.\r\nI tried the nightly build earlier and face the same situation. Technicians are still able to change those fields.\r\n\r\n\r\n![1](https://user-images.githubusercontent.com/34751754/36614602-027fa362-18bc-11e8-95d0-71d92e2294ad.PNG)\r\n![2](https://user-images.githubusercontent.com/34751754/36614603-02a5f8f0-18bc-11e8-8117-7ebc7740c26d.PNG)\r\n"}}
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