{"action":"created","issue":{"url":"https://api.github.com/repos/hughsie/fwupd/issues/436","repository_url":"https://api.github.com/repos/hughsie/fwupd","labels_url":"https://api.github.com/repos/hughsie/fwupd/issues/436/labels{/name}","comments_url":"https://api.github.com/repos/hughsie/fwupd/issues/436/comments","events_url":"https://api.github.com/repos/hughsie/fwupd/issues/436/events","html_url":"https://github.com/hughsie/fwupd/issues/436","id":304583576,"number":436,"title":"Dell XPS 13 9370: Firmware update doesn’t work","user":{"login":"paulmenzel","id":9318792,"avatar_url":"https://avatars1.githubusercontent.com/u/9318792?v=4","gravatar_id":"","url":"https://api.github.com/users/paulmenzel","html_url":"https://github.com/paulmenzel","followers_url":"https://api.github.com/users/paulmenzel/followers","following_url":"https://api.github.com/users/paulmenzel/following{/other_user}","gists_url":"https://api.github.com/users/paulmenzel/gists{/gist_id}","starred_url":"https://api.github.com/users/paulmenzel/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/paulmenzel/subscriptions","organizations_url":"https://api.github.com/users/paulmenzel/orgs","repos_url":"https://api.github.com/users/paulmenzel/repos","events_url":"https://api.github.com/users/paulmenzel/events{/privacy}","received_events_url":"https://api.github.com/users/paulmenzel/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":2,"created_at":"2018-03-13T00:06:07Z","updated_at":"2018-03-13T06:14:38Z","closed_at":null,"author_association":"CONTRIBUTOR","body":"Updating the firmware of the Dell XPS 13 9370 doesn’t work. The command below succeeds, but after the restart, the update is not applied and the GRUB menu is shown after some seconds like during normal boot.\r\n\r\n```\r\n$ sudo fwupdmgr update\r\nDownloading 0.1.2.0 for XPS 13 9370 System Firmware...\r\nUpdating 0.1.2.0 on XPS 13 9370 System Firmware...\r\nDecompressing…         [***************************************]\r\nAuthenticating…        [***************************************]\r\nScheduling…            [***************************************]\r\n\r\nAn update requires a reboot to complete. Restart now? [Y|n]:\r\n```\r\n\r\nTo help us pinpoint your issue, please insert the output of the\r\nfollowing commands when ran on the system with the issue:\r\n\r\n```shell\r\n$ fwupdmgr --version\r\nclient version:\t1.0.5\r\ndaemon version:\t1.0.5\r\ncompile-time dependency versions\r\n\tappstream-glib:\t0.7.4\r\n\tgusb:\t0.2.11\r\n\tfwupdate:\t10\r\n\tefivar:\t34\r\n```\r\n\r\nNote, the switch `--version` is only present since version 0.9.6. If you use an\r\nearlier version, please use the package manager to find out the package\r\nversion. For example, `dpkg -l fwupd`.\r\n\r\n```shell\r\n$ fwupdmgr get-devices\r\nIntel AMT (unprovisioned)\r\n  DeviceId:             088df415cdee883ec89563e41e6d495924250174\r\n  Guid:                 2800f812-b7b4-2d4b-aca8-46e0ff65814c\r\n  Summary:              Hardware and firmware technology for remote out-of-band management\r\n  Plugin:               amt\r\n  Flags:                internal|registered\r\n  Vendor:               Intel Corporation\r\n  Version:              11.7.0\r\n  VersionBootloader:    11.7.0\r\n  Icon:                 computer\r\n  Created:              2018-03-12\r\n\r\nXPS 13 9370 System Firmware\r\n  DeviceId:             8a21cacfb0a8d2b30c5ee9290eb71db021619f8b\r\n  Guid:                 7ceaf7a8-0611-4480-9e30-64d8de420c7c\r\n  Plugin:               uefi\r\n  Flags:                internal|updatable|require-ac|supported|registered|needs-reboot\r\n  Version:              0.1.0.2\r\n  VersionLowest:        0.1.0.2\r\n  Icon:                 computer\r\n  Created:              2018-03-12\r\n  UpdateState:          success\r\n\r\nUHD Graphics 620\r\n  DeviceId:             8de6c7959053fd5798006dcc63590d33fa5e51cb\r\n  Guid:                 8eb8bd2e-0fca-5aba-9aa8-f341e0aa4482\r\n  Plugin:               udev\r\n  Flags:                internal|registered\r\n  Vendor:               Intel Corporation\r\n  VendorId:             PCI:0x8086\r\n  Icon:                 audio-card\r\n  Created:              2018-03-12\r\n\r\n```\r\n\r\n```shell\r\n$ efibootmgr -v\r\nBootCurrent: 0001\r\nTimeout: 0 seconds\r\nBootOrder: 0001,0000\r\nBoot0000* ubuntu\tHD(1,GPT,d99bc320-3294-4939-b69d-6c8498110580,0x800,0x12c000)/File(\\EFI\\ubuntu\\shimx64.efi)\r\nBoot0001* debian\tHD(1,GPT,d99bc320-3294-4939-b69d-6c8498110580,0x800,0x12c000)/File(\\EFI\\debian\\grubx64.efi)\r\nBoot0002* Linux-Firmware-Updater \\fwupx64.efi\tHD(3,GPT,fe1219bf-0100-4eb6-a684-673418a4475c,0xb2c800,0x36fd2800)/File(boot\\efi\\EFI\\debian\\fwupx64.efi)\r\nBoot0006* UEFI: KXG50ZNV512G NVMe TOSHIBA 512GB, Partition 1\tHD(1,GPT,d99bc320-3294-4939-b69d-6c8498110580,0x800,0x12c000)/File(EFI\\boot\\bootx64.efi)..BO\r\n```\r\n\r\n```shell\r\n$ efivar -l | grep fw\r\n0abba7dc-e516-4167-bbf5-4d9d1c739416-fwupdate-7ceaf7a8-0611-4480-9e30-64d8de420c7c-0\r\n```\r\n\r\n```shell\r\n$ tree /boot/efi\r\n/boot/efi\r\n└── EFI\r\n    └── debian\r\n        ├── fw\r\n        │   ├── fwupdate-54MsnF.cap\r\n        │   ├── fwupdate-CKobTW.cap\r\n        │   ├── fwupdate-hCkoNv.cap\r\n        │   ├── fwupdate-M9ELss.cap\r\n        │   ├── fwupdate-MIVNfe.cap\r\n        │   ├── fwupdate-Mlz4k5.cap\r\n        │   ├── fwupdate-QHPYiu.cap\r\n        │   └── fwupdate-w4i8tn.cap\r\n        └── fwupx64.efi\r\n\r\n3 directories, 9 files\r\n```\r\n\r\nPlease answer the following questions:\r\n\r\n- Operating system and version: Debian Sid/unstable\r\n- How did you install fwupd (ex: `from source`, `pacman`, `apt-get`, etc): apt install fwupd\r\n- Have you tried rebooting? Yes.\r\n- Are you using an NVMe disk? Yes.\r\n- Is secure boot enabled (only for the UEFI plugin)? No.\r\n"},"comment":{"url":"https://api.github.com/repos/hughsie/fwupd/issues/comments/372558113","html_url":"https://github.com/hughsie/fwupd/issues/436#issuecomment-372558113","issue_url":"https://api.github.com/repos/hughsie/fwupd/issues/436","id":372558113,"user":{"login":"superm1","id":494526,"avatar_url":"https://avatars0.githubusercontent.com/u/494526?v=4","gravatar_id":"","url":"https://api.github.com/users/superm1","html_url":"https://github.com/superm1","followers_url":"https://api.github.com/users/superm1/followers","following_url":"https://api.github.com/users/superm1/following{/other_user}","gists_url":"https://api.github.com/users/superm1/gists{/gist_id}","starred_url":"https://api.github.com/users/superm1/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/superm1/subscriptions","organizations_url":"https://api.github.com/users/superm1/orgs","repos_url":"https://api.github.com/users/superm1/repos","events_url":"https://api.github.com/users/superm1/events{/privacy}","received_events_url":"https://api.github.com/users/superm1/received_events","type":"User","site_admin":false},"created_at":"2018-03-13T06:14:38Z","updated_at":"2018-03-13T06:14:38Z","author_association":"COLLABORATOR","body":"One more thought - \r\n```\r\nBoot0002* Linux-Firmware-Updater \\fwupx64.efi\tHD(3,GPT,fe1219bf-0100-4eb6-a684-673418a4475c,0xb2c800,0x36fd2800)/File(boot\\efi\\EFI\\debian\\fwupx64.efi)\r\n```\r\n\r\nYour entry has the wrong path (it includes `boot\\efi` at the beginning).  Did you manually change something to impact this? Eg did you manually create the entry or create it from a chroot or any other extraneous scenarios?\r\n\r\nOr was this created automatically by `fwupdmgr update` (and the associated libraries it uses)?"}}
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