{"action":"created","issue":{"url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/issues/1294","repository_url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs","labels_url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/issues/1294/labels{/name}","comments_url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/issues/1294/comments","events_url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/issues/1294/events","html_url":"https://github.com/MicrosoftDocs/windowsserverdocs/issues/1294","id":347349686,"node_id":"MDU6SXNzdWUzNDczNDk2ODY=","number":1294,"title":"Cannot connect from RDP web client to Remote App or Full Desktop collection","user":{"login":"alexey-zhel","id":42064018,"node_id":"MDQ6VXNlcjQyMDY0MDE4","avatar_url":"https://avatars2.githubusercontent.com/u/42064018?v=4","gravatar_id":"","url":"https://api.github.com/users/alexey-zhel","html_url":"https://github.com/alexey-zhel","followers_url":"https://api.github.com/users/alexey-zhel/followers","following_url":"https://api.github.com/users/alexey-zhel/following{/other_user}","gists_url":"https://api.github.com/users/alexey-zhel/gists{/gist_id}","starred_url":"https://api.github.com/users/alexey-zhel/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/alexey-zhel/subscriptions","organizations_url":"https://api.github.com/users/alexey-zhel/orgs","repos_url":"https://api.github.com/users/alexey-zhel/repos","events_url":"https://api.github.com/users/alexey-zhel/events{/privacy}","received_events_url":"https://api.github.com/users/alexey-zhel/received_events","type":"User","site_admin":false},"labels":[{"id":905028536,"node_id":"MDU6TGFiZWw5MDUwMjg1MzY=","url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/labels/RD","name":"RD","color":"b5c936","default":false},{"id":1003690611,"node_id":"MDU6TGFiZWwxMDAzNjkwNjEx","url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/labels/assigned-to-author","name":"assigned-to-author","color":"e01f8f","default":false},{"id":1003690055,"node_id":"MDU6TGFiZWwxMDAzNjkwMDU1","url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/labels/triaged","name":"triaged","color":"0e8a16","default":false}],"state":"open","locked":false,"assignee":{"login":"Heidilohr","id":33073157,"node_id":"MDQ6VXNlcjMzMDczMTU3","avatar_url":"https://avatars0.githubusercontent.com/u/33073157?v=4","gravatar_id":"","url":"https://api.github.com/users/Heidilohr","html_url":"https://github.com/Heidilohr","followers_url":"https://api.github.com/users/Heidilohr/followers","following_url":"https://api.github.com/users/Heidilohr/following{/other_user}","gists_url":"https://api.github.com/users/Heidilohr/gists{/gist_id}","starred_url":"https://api.github.com/users/Heidilohr/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Heidilohr/subscriptions","organizations_url":"https://api.github.com/users/Heidilohr/orgs","repos_url":"https://api.github.com/users/Heidilohr/repos","events_url":"https://api.github.com/users/Heidilohr/events{/privacy}","received_events_url":"https://api.github.com/users/Heidilohr/received_events","type":"User","site_admin":false},"assignees":[{"login":"Heidilohr","id":33073157,"node_id":"MDQ6VXNlcjMzMDczMTU3","avatar_url":"https://avatars0.githubusercontent.com/u/33073157?v=4","gravatar_id":"","url":"https://api.github.com/users/Heidilohr","html_url":"https://github.com/Heidilohr","followers_url":"https://api.github.com/users/Heidilohr/followers","following_url":"https://api.github.com/users/Heidilohr/following{/other_user}","gists_url":"https://api.github.com/users/Heidilohr/gists{/gist_id}","starred_url":"https://api.github.com/users/Heidilohr/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Heidilohr/subscriptions","organizations_url":"https://api.github.com/users/Heidilohr/orgs","repos_url":"https://api.github.com/users/Heidilohr/repos","events_url":"https://api.github.com/users/Heidilohr/events{/privacy}","received_events_url":"https://api.github.com/users/Heidilohr/received_events","type":"User","site_admin":false}],"milestone":null,"comments":5,"created_at":"2018-08-03T10:47:44Z","updated_at":"2018-08-27T14:00:51Z","closed_at":null,"author_association":"NONE","body":"I'm facing problem in lab environment. All firewalls disabled, certificates installed, RDS farm in per user licensing mode. Traditional Webaccess portal accessible and allowing to launch Remote App, but Web client giving error message: \"We couldn't connect to the gateway because of an error. If this keeps happening, ask your admin or tech support for help.\"\n \nModuleType Version    Name\n---------- -------    ----\nScript     1.0.1      Microsoft.PowerShell.Operation.V...\nScript     1.1.7.2    PackageManagement\nBinary     1.0.0.1    PackageManagement\nScript     3.4.0      Pester\nScript     1.6.6      PowerShellGet\nScript     1.0.0.1    PowerShellGet\nScript     1.2        PSReadline\nScript     1.0.0      RDWebClientManagement\n\nOS Build 14393.2396\nNET:  4.7.3081.0\n\n---\n#### Document Details\n\n⚠ *Do not edit this section. It is required for docs.microsoft.com ➟ GitHub issue linking.*\n\n* ID: 38213294-2784-2341-ac3e-77d2b017e2a2\n* Version Independent ID: 8d30b4c5-68df-5fa2-d7e9-ede9b406527f\n* Content: [Set up the Remote Desktop web client for your users](https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-web-client-admin)\n* Content Source: [WindowsServerDocs/remote/remote-desktop-services/clients/remote-desktop-web-client-admin.md](https://github.com/MicrosoftDocs/windowsserverdocs/blob/master/WindowsServerDocs/remote/remote-desktop-services/clients/remote-desktop-web-client-admin.md)\n* Product: **windows-server-threshold**\n* GitHub Login: @Heidilohr\n* Microsoft Alias: **helohr**"},"comment":{"url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/issues/comments/416236506","html_url":"https://github.com/MicrosoftDocs/windowsserverdocs/issues/1294#issuecomment-416236506","issue_url":"https://api.github.com/repos/MicrosoftDocs/windowsserverdocs/issues/1294","id":416236506,"node_id":"MDEyOklzc3VlQ29tbWVudDQxNjIzNjUwNg==","user":{"login":"dennisbaker","id":27023214,"node_id":"MDQ6VXNlcjI3MDIzMjE0","avatar_url":"https://avatars1.githubusercontent.com/u/27023214?v=4","gravatar_id":"","url":"https://api.github.com/users/dennisbaker","html_url":"https://github.com/dennisbaker","followers_url":"https://api.github.com/users/dennisbaker/followers","following_url":"https://api.github.com/users/dennisbaker/following{/other_user}","gists_url":"https://api.github.com/users/dennisbaker/gists{/gist_id}","starred_url":"https://api.github.com/users/dennisbaker/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/dennisbaker/subscriptions","organizations_url":"https://api.github.com/users/dennisbaker/orgs","repos_url":"https://api.github.com/users/dennisbaker/repos","events_url":"https://api.github.com/users/dennisbaker/events{/privacy}","received_events_url":"https://api.github.com/users/dennisbaker/received_events","type":"User","site_admin":false},"created_at":"2018-08-27T14:00:51Z","updated_at":"2018-08-27T14:00:51Z","author_association":"NONE","body":"I ran into a similar issue the solution was registering the NPS in Active Directory. To do this, on the gateway server, launch the Network Policy Server MMC from Admin Tools, right-click the NPS (Local) node, and choose Register Server in Active Directory. I cannot find this step documented anywhere, but they gateway won't function if you don't complete it. It needs to be completed on all gateway servers in a farm if you have one."}}
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