{"action":"created","issue":{"url":"https://api.github.com/repos/postmanlabs/postman-app-support/issues/5575","repository_url":"https://api.github.com/repos/postmanlabs/postman-app-support","labels_url":"https://api.github.com/repos/postmanlabs/postman-app-support/issues/5575/labels{/name}","comments_url":"https://api.github.com/repos/postmanlabs/postman-app-support/issues/5575/comments","events_url":"https://api.github.com/repos/postmanlabs/postman-app-support/issues/5575/events","html_url":"https://github.com/postmanlabs/postman-app-support/issues/5575","id":384808490,"node_id":"MDU6SXNzdWUzODQ4MDg0OTA=","number":5575,"title":"Impossible to install / run postman","user":{"login":"geniusit","id":3659037,"node_id":"MDQ6VXNlcjM2NTkwMzc=","avatar_url":"https://avatars3.githubusercontent.com/u/3659037?v=4","gravatar_id":"","url":"https://api.github.com/users/geniusit","html_url":"https://github.com/geniusit","followers_url":"https://api.github.com/users/geniusit/followers","following_url":"https://api.github.com/users/geniusit/following{/other_user}","gists_url":"https://api.github.com/users/geniusit/gists{/gist_id}","starred_url":"https://api.github.com/users/geniusit/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/geniusit/subscriptions","organizations_url":"https://api.github.com/users/geniusit/orgs","repos_url":"https://api.github.com/users/geniusit/repos","events_url":"https://api.github.com/users/geniusit/events{/privacy}","received_events_url":"https://api.github.com/users/geniusit/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":{"login":"SamvelRaja","id":5114052,"node_id":"MDQ6VXNlcjUxMTQwNTI=","avatar_url":"https://avatars1.githubusercontent.com/u/5114052?v=4","gravatar_id":"","url":"https://api.github.com/users/SamvelRaja","html_url":"https://github.com/SamvelRaja","followers_url":"https://api.github.com/users/SamvelRaja/followers","following_url":"https://api.github.com/users/SamvelRaja/following{/other_user}","gists_url":"https://api.github.com/users/SamvelRaja/gists{/gist_id}","starred_url":"https://api.github.com/users/SamvelRaja/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/SamvelRaja/subscriptions","organizations_url":"https://api.github.com/users/SamvelRaja/orgs","repos_url":"https://api.github.com/users/SamvelRaja/repos","events_url":"https://api.github.com/users/SamvelRaja/events{/privacy}","received_events_url":"https://api.github.com/users/SamvelRaja/received_events","type":"User","site_admin":false},"assignees":[{"login":"SamvelRaja","id":5114052,"node_id":"MDQ6VXNlcjUxMTQwNTI=","avatar_url":"https://avatars1.githubusercontent.com/u/5114052?v=4","gravatar_id":"","url":"https://api.github.com/users/SamvelRaja","html_url":"https://github.com/SamvelRaja","followers_url":"https://api.github.com/users/SamvelRaja/followers","following_url":"https://api.github.com/users/SamvelRaja/following{/other_user}","gists_url":"https://api.github.com/users/SamvelRaja/gists{/gist_id}","starred_url":"https://api.github.com/users/SamvelRaja/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/SamvelRaja/subscriptions","organizations_url":"https://api.github.com/users/SamvelRaja/orgs","repos_url":"https://api.github.com/users/SamvelRaja/repos","events_url":"https://api.github.com/users/SamvelRaja/events{/privacy}","received_events_url":"https://api.github.com/users/SamvelRaja/received_events","type":"User","site_admin":false}],"milestone":null,"comments":12,"created_at":"2018-11-27T14:01:10Z","updated_at":"2018-11-28T12:45:56Z","closed_at":null,"author_association":"NONE","body":"I used postman for about two months with none problems. When suddenlty postman crashes. Then it's no longer possible to run the application. I tried to uninstall / reinstall with no success. The installation process crashes after one second. \r\n\r\nImpossible to install / run postan\r\n\r\nDownload the last postman version for x64 windows user.\r\nTry to install it.\r\nInstallation crashes after 3-4 seconds. (1 second after displaying the postman frame with Installing ...)\r\n\r\n![postman](https://user-images.githubusercontent.com/3659037/49086657-5d85ec80-f255-11e8-8421-fab230af0dc8.png)\r\n\r\nExpected behaviour : Installation complete and application ready to be used\r\n\r\n - App Type [Native]\r\n - Postman Version [6.5.2]\r\n - OS: Windows 7\r\n\r\nWhat is strange is that the applications worked well and suddently doesnt. I didn't do anything wrong.\r\n"},"comment":{"url":"https://api.github.com/repos/postmanlabs/postman-app-support/issues/comments/442434523","html_url":"https://github.com/postmanlabs/postman-app-support/issues/5575#issuecomment-442434523","issue_url":"https://api.github.com/repos/postmanlabs/postman-app-support/issues/5575","id":442434523,"node_id":"MDEyOklzc3VlQ29tbWVudDQ0MjQzNDUyMw==","user":{"login":"geniusit","id":3659037,"node_id":"MDQ6VXNlcjM2NTkwMzc=","avatar_url":"https://avatars3.githubusercontent.com/u/3659037?v=4","gravatar_id":"","url":"https://api.github.com/users/geniusit","html_url":"https://github.com/geniusit","followers_url":"https://api.github.com/users/geniusit/followers","following_url":"https://api.github.com/users/geniusit/following{/other_user}","gists_url":"https://api.github.com/users/geniusit/gists{/gist_id}","starred_url":"https://api.github.com/users/geniusit/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/geniusit/subscriptions","organizations_url":"https://api.github.com/users/geniusit/orgs","repos_url":"https://api.github.com/users/geniusit/repos","events_url":"https://api.github.com/users/geniusit/events{/privacy}","received_events_url":"https://api.github.com/users/geniusit/received_events","type":"User","site_admin":false},"created_at":"2018-11-28T12:45:56Z","updated_at":"2018-11-28T12:45:56Z","author_association":"NONE","body":"After doing it (win64) i got : \r\n\r\nIn `C:\\Users\\S843993\\AppData\\Local\\SquirrelTemp\\SquirrelSetup.log` : \r\n2018-11-28 13:39:13> Program: Starting Squirrel Updater: --install .\r\n2018-11-28 13:39:13> Program: Starting install, writing to C:\\Users\\S843993\\AppData\\Local\\SquirrelTemp\r\n2018-11-28 13:39:13> Program: About to install to: C:\\Users\\S843993\\AppData\\Local\\Postman\r\n2018-11-28 13:39:13> Program: Install path C:\\Users\\S843993\\AppData\\Local\\Postman already exists, burning it to the ground\r\n2018-11-28 13:39:14> CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Impossible de trouver une partie du chemin d'accès 'C:\\Users\\S843993\\AppData\\Local\\Postman\\packages\\.betaId'.\r\n   à System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)\r\n   à System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   à System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   à System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)\r\n   à System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)\r\n   à System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)\r\n   à System.IO.File.WriteAllText(String path, String contents, Encoding encoding)\r\n   à Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()\r\n2018-11-28 13:39:14> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Impossible de trouver une partie du chemin d'accès 'C:\\Users\\S843993\\AppData\\Local\\Postman\\packages\\RELEASES'.\r\n   à System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)\r\n   à System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   à System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)\r\n   à Squirrel.Utility.LoadLocalReleases(String localReleaseFile)\r\n   à Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()\r\n2018-11-28 13:39:14> CheckForUpdateImpl: Reading RELEASES file from C:\\Users\\S843993\\AppData\\Local\\SquirrelTemp\r\n2018-11-28 13:39:14> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch\r\n2018-11-28 13:39:14> ApplyReleasesImpl: Writing files to app directory: C:\\Users\\S843993\\AppData\\Local\\Postman\\app-6.5.3\r\n2018-11-28 13:39:17> ApplyReleasesImpl: Squirrel Enabled Apps: [C:\\Users\\S843993\\AppData\\Local\\Postman\\app-6.5.3\\Postman.exe]\r\n2018-11-28 13:39:19> ApplyReleasesImpl: Starting fixPinnedExecutables\r\n2018-11-28 13:39:19> ApplyReleasesImpl: Examining Pin: Cmder.lnk\r\n2018-11-28 13:39:19> ApplyReleasesImpl: Examining Pin: Firefox.lnk\r\n2018-11-28 13:39:19> ApplyReleasesImpl: Examining Pin: Google Chrome.lnk\r\n2018-11-28 13:39:19> ApplyReleasesImpl: Examining Pin: Outlook 2016 (2).lnk\r\n2018-11-28 13:39:19> ApplyReleasesImpl: Examining Pin: Windows Explorer.lnk\r\n2018-11-28 13:39:19> ApplyReleasesImpl: Fixing up tray icons\r\n2018-11-28 13:39:19> ApplyReleasesImpl: cleanDeadVersions: for version 6.5.3\r\n2018-11-28 13:39:19> ApplyReleasesImpl: cleanDeadVersions: exclude folder app-6.5.3\r\n2018-11-28 13:39:19> InstallHelperImpl: Couldn't write uninstall icon, don't care: System.Net.WebException: Impossible de trouver une partie du chemin d'accès 'C:\\Users\\Administrator\\buildkite-agent\\builds\\win-build\\postman\\app-package-and-deploy\\resources\\postman-prod.ico'. ---> System.Net.WebException: Impossible de trouver une partie du chemin d'accès 'C:\\Users\\Administrator\\buildkite-agent\\builds\\win-build\\postman\\app-package-and-deploy\\resources\\postman-prod.ico'. ---> System.IO.DirectoryNotFoundException: Impossible de trouver une partie du chemin d'accès 'C:\\Users\\Administrator\\buildkite-agent\\builds\\win-build\\postman\\app-package-and-deploy\\resources\\postman-prod.ico'.\r\n   à System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)\r\n   à System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   à System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)\r\n   à System.Net.FileWebStream..ctor(FileWebRequest request, String path, FileMode mode, FileAccess access, FileShare sharing, Int32 length, Boolean async)\r\n   à System.Net.FileWebResponse..ctor(FileWebRequest request, Uri uri, FileAccess access, Boolean asyncHint)\r\n   --- Fin de la trace de la pile d'exception interne ---\r\n   à System.Net.FileWebResponse..ctor(FileWebRequest request, Uri uri, FileAccess access, Boolean asyncHint)\r\n   à System.Net.FileWebRequest.GetResponseCallback(Object state)\r\n   --- Fin de la trace de la pile d'exception interne ---\r\n   à System.Net.FileWebRequest.EndGetResponse(IAsyncResult asyncResult)\r\n   à System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)\r\n   à System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)\r\n--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---\r\n   à System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   à System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)\r\n   à Squirrel.UpdateManager.InstallHelperImpl.<CreateUninstallerRegistryEntry>d__5.MoveNext()\r\n2018-11-28 13:39:50> Program: Starting Squirrel Updater: --install .\r\n2018-11-28 13:39:50> Program: Starting install, writing to C:\\Users\\S843993\\AppData\\Local\\SquirrelTemp\r\n2018-11-28 13:39:50> Program: About to install to: C:\\Users\\S843993\\AppData\\Local\\Postman\r\n2018-11-28 13:39:50> Program: Install path C:\\Users\\S843993\\AppData\\Local\\Postman already exists, burning it to the ground\r\n2018-11-28 13:39:50> CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Impossible de trouver une partie du chemin d'accès 'C:\\Users\\S843993\\AppData\\Local\\Postman\\packages\\.betaId'.\r\n   à System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)\r\n   à System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   à System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   à System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)\r\n   à System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)\r\n   à System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)\r\n   à System.IO.File.WriteAllText(String path, String contents, Encoding encoding)\r\n   à Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()\r\n2018-11-28 13:39:50> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Impossible de trouver une partie du chemin d'accès 'C:\\Users\\S843993\\AppData\\Local\\Postman\\packages\\RELEASES'.\r\n   à System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)\r\n   à System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   à System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)\r\n   à Squirrel.Utility.LoadLocalReleases(String localReleaseFile)\r\n   à Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()\r\n2018-11-28 13:39:50> CheckForUpdateImpl: Reading RELEASES file from C:\\Users\\S843993\\AppData\\Local\\SquirrelTemp\r\n2018-11-28 13:39:50> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch\r\n2018-11-28 13:39:51> ApplyReleasesImpl: Writing files to app directory: C:\\Users\\S843993\\AppData\\Local\\Postman\\app-6.5.3\r\n2018-11-28 13:39:53> ApplyReleasesImpl: Squirrel Enabled Apps: [C:\\Users\\S843993\\AppData\\Local\\Postman\\app-6.5.3\\Postman.exe]\r\n2018-11-28 13:39:55> ApplyReleasesImpl: Starting fixPinnedExecutables\r\n2018-11-28 13:39:55> ApplyReleasesImpl: Examining Pin: Cmder.lnk\r\n2018-11-28 13:39:55> ApplyReleasesImpl: Examining Pin: Firefox.lnk\r\n2018-11-28 13:39:55> ApplyReleasesImpl: Examining Pin: Google Chrome.lnk\r\n2018-11-28 13:39:55> ApplyReleasesImpl: Examining Pin: Outlook 2016 (2).lnk\r\n2018-11-28 13:39:55> ApplyReleasesImpl: Examining Pin: Windows Explorer.lnk\r\n2018-11-28 13:39:55> ApplyReleasesImpl: Fixing up tray icons\r\n2018-11-28 13:39:55> ApplyReleasesImpl: cleanDeadVersions: for version 6.5.3\r\n2018-11-28 13:39:55> ApplyReleasesImpl: cleanDeadVersions: exclude folder app-6.5.3\r\n2018-11-28 13:39:55> InstallHelperImpl: Couldn't write uninstall icon, don't care: System.Net.WebException: Impossible de trouver une partie du chemin d'accès 'C:\\Users\\Administrator\\buildkite-agent\\builds\\win-build\\postman\\app-package-and-deploy\\resources\\postman-prod.ico'. ---> System.Net.WebException: Impossible de trouver une partie du chemin d'accès 'C:\\Users\\Administrator\\buildkite-agent\\builds\\win-build\\postman\\app-package-and-deploy\\resources\\postman-prod.ico'. ---> System.IO.DirectoryNotFoundException: Impossible de trouver une partie du chemin d'accès 'C:\\Users\\Administrator\\buildkite-agent\\builds\\win-build\\postman\\app-package-and-deploy\\resources\\postman-prod.ico'.\r\n   à System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)\r\n   à System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   à System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)\r\n   à System.Net.FileWebStream..ctor(FileWebRequest request, String path, FileMode mode, FileAccess access, FileShare sharing, Int32 length, Boolean async)\r\n   à System.Net.FileWebResponse..ctor(FileWebRequest request, Uri uri, FileAccess access, Boolean asyncHint)\r\n   --- Fin de la trace de la pile d'exception interne ---\r\n   à System.Net.FileWebResponse..ctor(FileWebRequest request, Uri uri, FileAccess access, Boolean asyncHint)\r\n   à System.Net.FileWebRequest.GetResponseCallback(Object state)\r\n   --- Fin de la trace de la pile d'exception interne ---\r\n   à System.Net.FileWebRequest.EndGetResponse(IAsyncResult asyncResult)\r\n   à System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)\r\n   à System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)\r\n--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---\r\n   à System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   à System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)\r\n   à Squirrel.UpdateManager.InstallHelperImpl.<CreateUninstallerRegistryEntry>d__5.MoveNext()\r\n\r\n\r\nThe `C:\\Users\\S843993\\AppData\\Roaming\\Postman` only contains an empty logs folder\r\n\r\nAnd finally the `C:\\Users\\S843993\\AppData\\Local\\Postman\\app-6.5.3\\SquirrelSetup.log` contains these two lines : \r\n\r\n2018-11-28 13:39:53> Program: Starting Squirrel Updater: --updateSelf=C:\\Users\\S843993\\AppData\\Local\\SquirrelTemp\\Update.exe\r\n2018-11-28 13:39:53> Program: About to wait for parent PID 11708\r\n\r\nStill the same strange behaviour, when clicking lauching the installation, the Installing Postman ... screen appears during +/- one second and disapear without any error message.\r\n"}}
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