{"action":"created","issue":{"url":"https://api.github.com/repos/mautic/mautic/issues/5546","repository_url":"https://api.github.com/repos/mautic/mautic","labels_url":"https://api.github.com/repos/mautic/mautic/issues/5546/labels{/name}","comments_url":"https://api.github.com/repos/mautic/mautic/issues/5546/comments","events_url":"https://api.github.com/repos/mautic/mautic/issues/5546/events","html_url":"https://github.com/mautic/mautic/issues/5546","id":287726155,"node_id":"MDU6SXNzdWUyODc3MjYxNTU=","number":5546,"title":"Campaign Emails not being sent","user":{"login":"AmitBFG","id":35329890,"node_id":"MDQ6VXNlcjM1MzI5ODkw","avatar_url":"https://avatars3.githubusercontent.com/u/35329890?v=4","gravatar_id":"","url":"https://api.github.com/users/AmitBFG","html_url":"https://github.com/AmitBFG","followers_url":"https://api.github.com/users/AmitBFG/followers","following_url":"https://api.github.com/users/AmitBFG/following{/other_user}","gists_url":"https://api.github.com/users/AmitBFG/gists{/gist_id}","starred_url":"https://api.github.com/users/AmitBFG/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/AmitBFG/subscriptions","organizations_url":"https://api.github.com/users/AmitBFG/orgs","repos_url":"https://api.github.com/users/AmitBFG/repos","events_url":"https://api.github.com/users/AmitBFG/events{/privacy}","received_events_url":"https://api.github.com/users/AmitBFG/received_events","type":"User","site_admin":false},"labels":[{"id":198196353,"node_id":"MDU6TGFiZWwxOTgxOTYzNTM=","url":"https://api.github.com/repos/mautic/mautic/labels/Pending%20Feedback","name":"Pending Feedback","color":"fad8c7","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":27,"created_at":"2018-01-11T09:58:54Z","updated_at":"2018-09-14T07:42:54Z","closed_at":null,"author_association":"NONE","body":"**Please DO NOT report security vulnerabilities here. Send them to security@mautic.com instead.**\r\n\r\nWhat type of report is this:\r\n\r\n| Q  | A\r\n| ---| ---\r\n| Bug report? | Yes\r\n| Feature request? | No\r\n| Enhancement? | No\r\n\r\n## Description:\r\n\r\nHi,\r\n\r\nI have setup Mautic on my server. Configured all cron jobs.\r\n\r\nEmail also works when somone fills form on my website. The problem im facing is, emails are not being sent through campaigns. I have tried to troubleshoot for last few days, reading and re-reading for a resolution.\r\n\r\nI believe my cron jobs are accurately configured. Im pasting it here in anycase.\r\n\r\n*/15\t*\t*\t*\t*\t/usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:broadcasts:send > /dev/null 2>&1\r\n\r\n3,18,33,48\t*\t*\t*\t*\t/usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:webhooks:process > /dev/null 2>&1\r\n\r\n0,15,30,45\t*\t*\t*\t*\t/usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:segments:update > /dev/null 2>&1\r\n\r\n5,20,35,50\t*\t*\t*\t*\t/usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:campaigns:update > /dev/null 2>&1\r\n\r\n10,25,40,55\t*\t*\t*\t*\t/usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:campaigns:trigger > /dev/null 2>&1\r\n\r\n5,20,35,50\t*\t*\t*\t*\t/usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:campaigns:rebuild > /dev/null 2>&1\r\n\r\n*/15\t*\t*\t*\t*\t/usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:emails:send > /dev/null 2>&1\r\n\r\n*/15\t*\t*\t*\t*\t/usr/local/cpanel/3rdparty/bin/php /home/simplif6/public_html/yfret/app/console mautic:messages:send > /dev/null 2>&1\r\n\r\nThe campaign triggers the email, as i can see it in Mautic calendar, but the actual email doesn’t go through.\r\n\r\nIm not an expert at understanding/ debugging based on logs. Can anyone pls help me resolve this.\r\n\r\nThanks for your help.\r\n## If a bug:\r\n\r\n| Q   | A\r\n| --- | ---\r\n| Mautic version | 2.12.0\r\n| PHP version | 7.0\r\n\r\n### Steps to reproduce:\r\n1. Create a campaign\r\n2. Select a campaign segment as contact source\r\n3. Send email at defined time or interval or immediately.\r\n \r\n### Log errors: \r\n\r\n_Please check for related errors in the latest log file in [mautic root]/app/log/ and/or the web server's logs and post them here. Be sure to remove sensitive information if applicable._ \r\n\r\n"},"comment":{"url":"https://api.github.com/repos/mautic/mautic/issues/comments/421260820","html_url":"https://github.com/mautic/mautic/issues/5546#issuecomment-421260820","issue_url":"https://api.github.com/repos/mautic/mautic/issues/5546","id":421260820,"node_id":"MDEyOklzc3VlQ29tbWVudDQyMTI2MDgyMA==","user":{"login":"YosuCadilla","id":29537089,"node_id":"MDQ6VXNlcjI5NTM3MDg5","avatar_url":"https://avatars2.githubusercontent.com/u/29537089?v=4","gravatar_id":"","url":"https://api.github.com/users/YosuCadilla","html_url":"https://github.com/YosuCadilla","followers_url":"https://api.github.com/users/YosuCadilla/followers","following_url":"https://api.github.com/users/YosuCadilla/following{/other_user}","gists_url":"https://api.github.com/users/YosuCadilla/gists{/gist_id}","starred_url":"https://api.github.com/users/YosuCadilla/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/YosuCadilla/subscriptions","organizations_url":"https://api.github.com/users/YosuCadilla/orgs","repos_url":"https://api.github.com/users/YosuCadilla/repos","events_url":"https://api.github.com/users/YosuCadilla/events{/privacy}","received_events_url":"https://api.github.com/users/YosuCadilla/received_events","type":"User","site_admin":false},"created_at":"2018-09-14T07:42:54Z","updated_at":"2018-09-14T07:42:54Z","author_association":"NONE","body":"Yes, @javjim-mautic, I want to test with 2.14.1 (non beta) before opening yet another issue.\r\nIn the meantime we're trying to narrow it down on #6156.\r\n\r\nWhen I have a clearer notion I will open a new issue and document it as much as possible.\r\n"}}
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