{"action":"created","issue":{"url":"https://api.github.com/repos/MetaMask/metamask-extension/issues/4968","repository_url":"https://api.github.com/repos/MetaMask/metamask-extension","labels_url":"https://api.github.com/repos/MetaMask/metamask-extension/issues/4968/labels{/name}","comments_url":"https://api.github.com/repos/MetaMask/metamask-extension/issues/4968/comments","events_url":"https://api.github.com/repos/MetaMask/metamask-extension/issues/4968/events","html_url":"https://github.com/MetaMask/metamask-extension/issues/4968","id":348456984,"node_id":"MDU6SXNzdWUzNDg0NTY5ODQ=","number":4968,"title":"will not start in firefox after update. Removing key file.  ","user":{"login":"galturok","id":33509845,"node_id":"MDQ6VXNlcjMzNTA5ODQ1","avatar_url":"https://avatars3.githubusercontent.com/u/33509845?v=4","gravatar_id":"","url":"https://api.github.com/users/galturok","html_url":"https://github.com/galturok","followers_url":"https://api.github.com/users/galturok/followers","following_url":"https://api.github.com/users/galturok/following{/other_user}","gists_url":"https://api.github.com/users/galturok/gists{/gist_id}","starred_url":"https://api.github.com/users/galturok/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/galturok/subscriptions","organizations_url":"https://api.github.com/users/galturok/orgs","repos_url":"https://api.github.com/users/galturok/repos","events_url":"https://api.github.com/users/galturok/events{/privacy}","received_events_url":"https://api.github.com/users/galturok/received_events","type":"User","site_admin":false},"labels":[{"id":602338448,"node_id":"MDU6TGFiZWw2MDIzMzg0NDg=","url":"https://api.github.com/repos/MetaMask/metamask-extension/labels/L05-documentation","name":"L05-documentation","color":"6af9a4","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":1,"created_at":"2018-08-07T19:31:16Z","updated_at":"2018-08-13T21:30:18Z","closed_at":null,"author_association":"NONE","body":"after a few weeks of not using metamask I was unable to get the program to launch the popup.html. \r\n\r\nThe window would just stay blank then disappear on any click out. \r\n\r\nDebugging showed a undefined H error\r\n\r\nI did not have my words to remake the den in another computer, but i still had the password so I needed a way to recover my vault data. Lots on online info on where to find the vault in chrome, but almost nothing out there for firefox. \r\n\r\nI was able to recover the wallet by doing the following. \r\n\r\nI copied the profile Firefox and inserted in in a different computer\r\nstep 1 copy the following files to a flash drive:\r\n     .... AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\The_profile_that_you_used    \r\n     .... AppData\\Local\\Mozilla\\Firefox\\Profiles\\The_profile_that_you_used   \r\n     .... AppData\\Roaming\\Mozilla\\Firefox\\profiles.ini\r\n\r\nstep 2 copy and paste the \"The_profile_that_you_used\" into the following:\r\n\r\n     .... AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\  \r\n     .... AppData\\Local\\Mozilla\\Firefox\\Profiles\\\r\n\r\nStep 3 open the profiles.ini file from your flashdrive and in the new computer with notepad. \r\nyou will see in the flashdrive file:\r\n\r\n[Profile0]\r\nName=The_Name\r\nIsRelative=1\r\nPath=Profiles/The_Profile_that_you_used\r\n\r\nCopy this and paste it into the profiles.ini file in the new computer. Change The [Profile0] to [Profile1]. \r\nSave the file. \r\n\r\nYou should now be able to launch firefox on the new computer and run metamask, you will not need to install metamask on the new computer, if it works, it will already have it. It will ask for you password and unlock. \r\n\r\nYou may need to launch the profile manager for firefox using the run: firefox.exe -p\r\n\r\nDont know it this helps anyone but it worked for me. \r\n\r\n\r\n \r\n"},"comment":{"url":"https://api.github.com/repos/MetaMask/metamask-extension/issues/comments/412671504","html_url":"https://github.com/MetaMask/metamask-extension/issues/4968#issuecomment-412671504","issue_url":"https://api.github.com/repos/MetaMask/metamask-extension/issues/4968","id":412671504,"node_id":"MDEyOklzc3VlQ29tbWVudDQxMjY3MTUwNA==","user":{"login":"pipermerriam","id":824194,"node_id":"MDQ6VXNlcjgyNDE5NA==","avatar_url":"https://avatars3.githubusercontent.com/u/824194?v=4","gravatar_id":"","url":"https://api.github.com/users/pipermerriam","html_url":"https://github.com/pipermerriam","followers_url":"https://api.github.com/users/pipermerriam/followers","following_url":"https://api.github.com/users/pipermerriam/following{/other_user}","gists_url":"https://api.github.com/users/pipermerriam/gists{/gist_id}","starred_url":"https://api.github.com/users/pipermerriam/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/pipermerriam/subscriptions","organizations_url":"https://api.github.com/users/pipermerriam/orgs","repos_url":"https://api.github.com/users/pipermerriam/repos","events_url":"https://api.github.com/users/pipermerriam/events{/privacy}","received_events_url":"https://api.github.com/users/pipermerriam/received_events","type":"User","site_admin":false},"created_at":"2018-08-13T21:30:18Z","updated_at":"2018-08-13T21:30:18Z","author_association":"NONE","body":"I'm experiencing the same issue and have been unable to get metamask to launch.  Has anyone come up with a way to fix the issue?"}}
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