{"action":"created","issue":{"url":"https://api.github.com/repos/Microsoft/AppCenter-SDK-DotNet/issues/572","repository_url":"https://api.github.com/repos/Microsoft/AppCenter-SDK-DotNet","labels_url":"https://api.github.com/repos/Microsoft/AppCenter-SDK-DotNet/issues/572/labels{/name}","comments_url":"https://api.github.com/repos/Microsoft/AppCenter-SDK-DotNet/issues/572/comments","events_url":"https://api.github.com/repos/Microsoft/AppCenter-SDK-DotNet/issues/572/events","html_url":"https://github.com/Microsoft/AppCenter-SDK-DotNet/issues/572","id":288737243,"number":572,"title":"Crash reports on UWP are unreliable","user":{"login":"Trolldemorted","id":10261186,"avatar_url":"https://avatars3.githubusercontent.com/u/10261186?v=4","gravatar_id":"","url":"https://api.github.com/users/Trolldemorted","html_url":"https://github.com/Trolldemorted","followers_url":"https://api.github.com/users/Trolldemorted/followers","following_url":"https://api.github.com/users/Trolldemorted/following{/other_user}","gists_url":"https://api.github.com/users/Trolldemorted/gists{/gist_id}","starred_url":"https://api.github.com/users/Trolldemorted/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Trolldemorted/subscriptions","organizations_url":"https://api.github.com/users/Trolldemorted/orgs","repos_url":"https://api.github.com/users/Trolldemorted/repos","events_url":"https://api.github.com/users/Trolldemorted/events{/privacy}","received_events_url":"https://api.github.com/users/Trolldemorted/received_events","type":"User","site_admin":false},"labels":[{"id":657336582,"url":"https://api.github.com/repos/Microsoft/AppCenter-SDK-DotNet/labels/support","name":"support","color":"f9d0c4","default":false}],"state":"closed","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":16,"created_at":"2018-01-15T22:56:10Z","updated_at":"2018-02-02T00:07:32Z","closed_at":"2018-02-02T00:07:32Z","author_association":"NONE","body":"After your explanations in #544, I have contacted the app center support more than a month ago. \r\n\r\n>Hello!\r\n>I have been testing AppCenter SDK's preview that includes crash reporting for UWP.\r\n>I have added the SDK and Crashes to my app as is described in your documentation[1], but no crashes are showing up, and the AppCenter-SDK folks have sent me here [2] as they suspect this is not an SDK issue.\r\n>A short description of my setup:\r\n>- The app is published in the store[3], but for promo codes only\r\n>- Target version is FCU (build 16299), min version is CU (build 15063)\r\n>- I am crashing the app by building a local version (on my W10 Desktop) that throws an exception in an event handler\r\n>- The UnhandledException handler only logs the exception to a logfile\r\n>- The local control panel's \"security and maintenance\" page properly lists the crashes\r\n>- Each crash's \"problem details\" page says \"The report was sent\"\r\nHowever, I see no crashes in my app center's crashes page.\r\n[1] https://docs.microsoft.com/en-us/appcenter/sdk/crashes/uwp\r\n[2] https://github.com/Microsoft/AppCenter-SDK-DotNet/issues/544\r\n[3] https://www.microsoft.com/en-us/store/p/signal-private-messenger/9nr474lrlh62\r\n\r\nThe support promptly responded, and asked an interesting question:\r\n>Hi, sorry for the trouble! Can you please check if crashes of the app have been sent to your Windows Dev Center portal?\r\n\r\nAnd we indeed have issues with the dev center portal, as you can see here. No matter how often I trigger the exception, nothing except \"Unknown\" failures are listed, and the unknown hit count is zero:\r\n\r\n![grafik](https://user-images.githubusercontent.com/10261186/34964512-3a6f5eb6-fa4e-11e7-9908-a3867614bafb.png)\r\n\r\nWhich I immediately reported to the support:\r\n>The information displayed on the app's dashboard is inconsistent - It lists 5 failure hits for the most recent package version, but the failure list contains only a TaskCanceledException (1 hit) and Unknown (0 hits). I am dividing by zero, so my test exception is not listed.\r\n\r\nThe support has not responded to any further inquiry since then (13th of december 2017).\r\n\r\nIs the crash report delivery depending on the dev center portal? If so, will you stick with that design decision? We are considering to switch to AppCenterSDK because the dev center is unrealiable in the first place."},"comment":{"url":"https://api.github.com/repos/Microsoft/AppCenter-SDK-DotNet/issues/comments/362443646","html_url":"https://github.com/Microsoft/AppCenter-SDK-DotNet/issues/572#issuecomment-362443646","issue_url":"https://api.github.com/repos/Microsoft/AppCenter-SDK-DotNet/issues/572","id":362443646,"user":{"login":"Trolldemorted","id":10261186,"avatar_url":"https://avatars3.githubusercontent.com/u/10261186?v=4","gravatar_id":"","url":"https://api.github.com/users/Trolldemorted","html_url":"https://github.com/Trolldemorted","followers_url":"https://api.github.com/users/Trolldemorted/followers","following_url":"https://api.github.com/users/Trolldemorted/following{/other_user}","gists_url":"https://api.github.com/users/Trolldemorted/gists{/gist_id}","starred_url":"https://api.github.com/users/Trolldemorted/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Trolldemorted/subscriptions","organizations_url":"https://api.github.com/users/Trolldemorted/orgs","repos_url":"https://api.github.com/users/Trolldemorted/repos","events_url":"https://api.github.com/users/Trolldemorted/events{/privacy}","received_events_url":"https://api.github.com/users/Trolldemorted/received_events","type":"User","site_admin":false},"created_at":"2018-02-02T00:07:32Z","updated_at":"2018-02-02T00:07:32Z","author_association":"NONE","body":"Thanks for your time and patience!"}}
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