{"action":"created","issue":{"url":"https://api.github.com/repos/facebookincubator/facebook-for-woocommerce/issues/329","repository_url":"https://api.github.com/repos/facebookincubator/facebook-for-woocommerce","labels_url":"https://api.github.com/repos/facebookincubator/facebook-for-woocommerce/issues/329/labels{/name}","comments_url":"https://api.github.com/repos/facebookincubator/facebook-for-woocommerce/issues/329/comments","events_url":"https://api.github.com/repos/facebookincubator/facebook-for-woocommerce/issues/329/events","html_url":"https://github.com/facebookincubator/facebook-for-woocommerce/issues/329","id":305571852,"number":329,"title":"Purchase Pixel not firing AGAIN!!","user":{"login":"belladonnaboutique","id":35646111,"avatar_url":"https://avatars3.githubusercontent.com/u/35646111?v=4","gravatar_id":"","url":"https://api.github.com/users/belladonnaboutique","html_url":"https://github.com/belladonnaboutique","followers_url":"https://api.github.com/users/belladonnaboutique/followers","following_url":"https://api.github.com/users/belladonnaboutique/following{/other_user}","gists_url":"https://api.github.com/users/belladonnaboutique/gists{/gist_id}","starred_url":"https://api.github.com/users/belladonnaboutique/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/belladonnaboutique/subscriptions","organizations_url":"https://api.github.com/users/belladonnaboutique/orgs","repos_url":"https://api.github.com/users/belladonnaboutique/repos","events_url":"https://api.github.com/users/belladonnaboutique/events{/privacy}","received_events_url":"https://api.github.com/users/belladonnaboutique/received_events","type":"User","site_admin":false},"labels":[{"id":600791161,"url":"https://api.github.com/repos/facebookincubator/facebook-for-woocommerce/labels/question","name":"question","color":"cc317c","default":true}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":9,"created_at":"2018-03-15T14:19:53Z","updated_at":"2018-03-16T15:15:40Z","closed_at":null,"author_association":"NONE","body":"Hi, I am really getting frustrated with this plugin! How am I supposed to run ads and make sales if this plugin keeps getting messed up with pixel fires?!\r\n\r\nThe Purchase event is showing as Active, it was last received 6 days ago. However, I started running a Purchase conversion ad this morning and got 1 sale. The Add to Cart and Initiate Checkout pixels were fired, but the Purchase pixel was not! It is still lit up as Green and active, but for some reason it is not actually firing. I checked the order-received page using CHrome pixel helper to see if it was there, and it isn't showing up on that page.\r\n\r\nPlease see attached screen shots. I am really frustrated! I would appreciate a fast response and fix because every time this happens I have to stop running ads and sometimes it takes a week to get a response. \r\n![screen shot 2018-03-15 at 10 14 53 am](https://user-images.githubusercontent.com/35646111/37468820-4f1f6f8a-283a-11e8-9edc-00e8ac93f567.png)\r\n![screen shot 2018-03-15 at 10 14 35 am](https://user-images.githubusercontent.com/35646111/37468874-663f707a-283a-11e8-972f-5c1dfccd22b6.png)\r\n\r\n"},"comment":{"url":"https://api.github.com/repos/facebookincubator/facebook-for-woocommerce/issues/comments/373745061","html_url":"https://github.com/facebookincubator/facebook-for-woocommerce/issues/329#issuecomment-373745061","issue_url":"https://api.github.com/repos/facebookincubator/facebook-for-woocommerce/issues/329","id":373745061,"user":{"login":"belladonnaboutique","id":35646111,"avatar_url":"https://avatars3.githubusercontent.com/u/35646111?v=4","gravatar_id":"","url":"https://api.github.com/users/belladonnaboutique","html_url":"https://github.com/belladonnaboutique","followers_url":"https://api.github.com/users/belladonnaboutique/followers","following_url":"https://api.github.com/users/belladonnaboutique/following{/other_user}","gists_url":"https://api.github.com/users/belladonnaboutique/gists{/gist_id}","starred_url":"https://api.github.com/users/belladonnaboutique/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/belladonnaboutique/subscriptions","organizations_url":"https://api.github.com/users/belladonnaboutique/orgs","repos_url":"https://api.github.com/users/belladonnaboutique/repos","events_url":"https://api.github.com/users/belladonnaboutique/events{/privacy}","received_events_url":"https://api.github.com/users/belladonnaboutique/received_events","type":"User","site_admin":false},"created_at":"2018-03-16T15:15:39Z","updated_at":"2018-03-16T15:15:39Z","author_association":"NONE","body":"UPDATE: I think I figured out the Google issue. I had an enhanced ecommerce\nplugin and under my Ecommerce settings in my GA the \"Enable Enhanced\nEcommerce Settings\" was turned off. I turned it back on.\n\nSo I will see now if the data starts to flow to GA. However, still unsure\nof why FB Purchase pixel is not firing. Add to Cart and Initiate Check-Out\nupdate immediately in Ads Manager, but Purchase pixel is still not.\n\nOn Fri, Mar 16, 2018 at 10:23 AM, Elizabeth Breuder <\nbelladonnaboutiqueco@gmail.com> wrote:\n\n> Even stranger - FB did NOT register the Purchase data for the 2 sales I\n> had yesterday and today. It registered the Adds to Cart, and the Initiate\n> Check Outs, but not their purchases.\n>\n> However, the test purchase I made yesterday, DID register with FB, but not\n> with Google because my ecommerce tags were somehow removed.\n>\n> So it is really weird that FB would track MY test purchases, but not the\n> actual purchases that others made. I also have no clue how my ecommerce\n> tags for Google were removed.\n>\n> On Fri, Mar 16, 2018 at 9:59 AM, Elizabeth Breuder <\n> belladonnaboutiqueco@gmail.com> wrote:\n>\n>> Hi there,\n>>\n>> I spoke with Google and they went through my website. THey were able to\n>> tell me that the Ecommerce code was REMOVED from my order-received (order\n>> confirmation) page.\n>>\n>> I have not touched any of the coding, except for installing the new\n>> updated plugin of FB for WooCommerce last week.\n>>\n>> I am not sure if others are having this trouble, because you mentioned\n>> people were losing purchase data - but I think the plugin might have\n>> removed my Google eccommerce tags.\n>>\n>> Also, I had another sale this morning, and the FB purchase pixel did not\n>> fire again.\n>>\n>> SO there is something going on with the coding for the purchase data. Can\n>> you please assist?\n>>\n>> On Thu, Mar 15, 2018 at 4:28 PM, Dmitri Dranishnikov <\n>> notifications@github.com> wrote:\n>>\n>>> Here is where users can go https://www.facebook.com/ads/p\n>>> references/?entry_product=ad_settings_screen to opt out of seeing ads\n>>> based on their online behavior. I am not certain whether this means they\n>>> will not be tracked completely, but it's possible.\n>>>\n>>> Another option is that the user had a do-not-track browser extension\n>>> installed. With such an extension, ,for example Ghostery, data sent to\n>>> GA and FB and any 3rd party will be blocked completely.\n>>>\n>>> After thinking about it some more, I think the above is most likely what\n>>> happened, the other explanations are just too unlikely. Though it could be\n>>> a cache issue you like you say.\n>>>\n>>> Regarding adding an opt-out notice on your site (which is different from\n>>> the opt-out I was mentioning before), we have an open issue about that here\n>>> #301\n>>> <https://github.com/facebookincubator/facebook-for-woocommerce/issues/301>.\n>>> Hope that helps. I understand your reluctance to restart ads, but if the\n>>> pixel helper tool says it's working, from my experience in dealing with\n>>> other issues like this one, almost certainly it's working.\n>>>\n>>> —\n>>> You are receiving this because you authored the thread.\n>>> Reply to this email directly, view it on GitHub\n>>> <https://github.com/facebookincubator/facebook-for-woocommerce/issues/329#issuecomment-373512281>,\n>>> or mute the thread\n>>> <https://github.com/notifications/unsubscribe-auth/Ah_qn1w90Ji7kZmZ5sGvfLjPzJ7tbjf6ks5tes70gaJpZM4SsPE4>\n>>> .\n>>>\n>>\n>>\n>\n"}}
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