{"action":"created","issue":{"url":"https://api.github.com/repos/pbatard/rufus/issues/1239","repository_url":"https://api.github.com/repos/pbatard/rufus","labels_url":"https://api.github.com/repos/pbatard/rufus/issues/1239/labels{/name}","comments_url":"https://api.github.com/repos/pbatard/rufus/issues/1239/comments","events_url":"https://api.github.com/repos/pbatard/rufus/issues/1239/events","html_url":"https://github.com/pbatard/rufus/issues/1239","id":376407301,"node_id":"MDU6SXNzdWUzNzY0MDczMDE=","number":1239,"title":"Rufus have problems to detect a USB stick","user":{"login":"Sopor-","id":5789283,"node_id":"MDQ6VXNlcjU3ODkyODM=","avatar_url":"https://avatars3.githubusercontent.com/u/5789283?v=4","gravatar_id":"","url":"https://api.github.com/users/Sopor-","html_url":"https://github.com/Sopor-","followers_url":"https://api.github.com/users/Sopor-/followers","following_url":"https://api.github.com/users/Sopor-/following{/other_user}","gists_url":"https://api.github.com/users/Sopor-/gists{/gist_id}","starred_url":"https://api.github.com/users/Sopor-/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Sopor-/subscriptions","organizations_url":"https://api.github.com/users/Sopor-/orgs","repos_url":"https://api.github.com/users/Sopor-/repos","events_url":"https://api.github.com/users/Sopor-/events{/privacy}","received_events_url":"https://api.github.com/users/Sopor-/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":{"login":"pbatard","id":1206968,"node_id":"MDQ6VXNlcjEyMDY5Njg=","avatar_url":"https://avatars2.githubusercontent.com/u/1206968?v=4","gravatar_id":"","url":"https://api.github.com/users/pbatard","html_url":"https://github.com/pbatard","followers_url":"https://api.github.com/users/pbatard/followers","following_url":"https://api.github.com/users/pbatard/following{/other_user}","gists_url":"https://api.github.com/users/pbatard/gists{/gist_id}","starred_url":"https://api.github.com/users/pbatard/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/pbatard/subscriptions","organizations_url":"https://api.github.com/users/pbatard/orgs","repos_url":"https://api.github.com/users/pbatard/repos","events_url":"https://api.github.com/users/pbatard/events{/privacy}","received_events_url":"https://api.github.com/users/pbatard/received_events","type":"User","site_admin":false},"assignees":[{"login":"pbatard","id":1206968,"node_id":"MDQ6VXNlcjEyMDY5Njg=","avatar_url":"https://avatars2.githubusercontent.com/u/1206968?v=4","gravatar_id":"","url":"https://api.github.com/users/pbatard","html_url":"https://github.com/pbatard","followers_url":"https://api.github.com/users/pbatard/followers","following_url":"https://api.github.com/users/pbatard/following{/other_user}","gists_url":"https://api.github.com/users/pbatard/gists{/gist_id}","starred_url":"https://api.github.com/users/pbatard/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/pbatard/subscriptions","organizations_url":"https://api.github.com/users/pbatard/orgs","repos_url":"https://api.github.com/users/pbatard/repos","events_url":"https://api.github.com/users/pbatard/events{/privacy}","received_events_url":"https://api.github.com/users/pbatard/received_events","type":"User","site_admin":false}],"milestone":null,"comments":1,"created_at":"2018-11-01T14:07:44Z","updated_at":"2018-11-01T15:53:57Z","closed_at":null,"author_association":"CONTRIBUTOR","body":"﻿<!--PLEASE READ THIS CAREFULLY: You *MUST* read and complete the checklist below, by placing an x into each [ ] (so that it shows '[x]', NOT '[ x]' or '[x ]'), BEFORE clicking on 'Submit new issue'. Failure to perform these steps, WHICH ARE ONLY THERE TO HELP *YOU*, will result in the issue being dismissed without warning.-->\r\n\r\nChecklist\r\n---------\r\n- [x] I looked at https://github.com/pbatard/rufus/wiki/FAQ to see if my question has already been answered.\r\n- [x] I performed a search in the issue tracker for similar issues using keywords relevant to my problem, such as the error message I got from the log.\r\n- [x] I clicked the \"Log\" button in Rufus (last small blue button before _START_) and copy/pasted the log into the line that says `<FULL LOG>` below.\r\n- [x] The log I am copying is the FULL log, starting with the line `Rufus version: x.y.z` - I have NOT removed any part of it.\r\n\r\nIssue description\r\n-----------------\r\nI have a USB stick that Rufus have problems to detect. It will show up in Windows but Rufus will still show 0 devices until i enable `List USB Hard Drives` and when it show up i can disable `List USB Hard Drives` and it will still show 1 device so it is not a Hard drive device.\r\n\r\nLog\r\n---\r\n```\r\nRufus version: 3.3.1400\r\nWindows version: Windows 8.1 64-bit (Build 9600)\r\nSyslinux versions: 4.07/2013-07-25, 6.03/2014-10-06\r\nGrub versions: 0.4.6a, 2.02\r\nSystem locale ID: 0x0409\r\nWill use default UI locale 0x0409\r\nSetLGP: Successfully set NoDriveTypeAutorun policy to 0x0000009E\r\nLocalization set to 'en-US'\r\n0 devices found\r\n0 devices found\r\nFound USB 2.0 device 'USB DISK Pro USB Device' (13FE:4123)\r\n1 device found\r\nDisk type: Removable, Disk size: 16 GB, Sector size: 512 bytes\r\nCylinders: 1947, Tracks per cylinder: 255, Sectors per track: 63\r\nPartition type: MBR, NB Partitions: 1\r\nDisk ID: 0x8F02F9D9\r\nDrive has a Windows 7 Master Boot Record\r\nPartition 1:\r\n  Type: FAT32 LBA (0x0c)\r\n  Size: 14.9 GB (16021192704 bytes)\r\n  Start Sector: 2048, Boot: No\r\nFound USB 2.0 device 'USB DISK Pro USB Device' (13FE:4123)\r\n1 device found\r\nDisk type: Removable, Disk size: 16 GB, Sector size: 512 bytes\r\nCylinders: 1947, Tracks per cylinder: 255, Sectors per track: 63\r\nPartition type: MBR, NB Partitions: 1\r\nDisk ID: 0x8F02F9D9\r\nDrive has a Windows 7 Master Boot Record\r\nPartition 1:\r\n  Type: FAT32 LBA (0x0c)\r\n  Size: 14.9 GB (16021192704 bytes)\r\n  Start Sector: 2048, Boot: No\r\n```\r\n"},"comment":{"url":"https://api.github.com/repos/pbatard/rufus/issues/comments/435087301","html_url":"https://github.com/pbatard/rufus/issues/1239#issuecomment-435087301","issue_url":"https://api.github.com/repos/pbatard/rufus/issues/1239","id":435087301,"node_id":"MDEyOklzc3VlQ29tbWVudDQzNTA4NzMwMQ==","user":{"login":"Sopor-","id":5789283,"node_id":"MDQ6VXNlcjU3ODkyODM=","avatar_url":"https://avatars3.githubusercontent.com/u/5789283?v=4","gravatar_id":"","url":"https://api.github.com/users/Sopor-","html_url":"https://github.com/Sopor-","followers_url":"https://api.github.com/users/Sopor-/followers","following_url":"https://api.github.com/users/Sopor-/following{/other_user}","gists_url":"https://api.github.com/users/Sopor-/gists{/gist_id}","starred_url":"https://api.github.com/users/Sopor-/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Sopor-/subscriptions","organizations_url":"https://api.github.com/users/Sopor-/orgs","repos_url":"https://api.github.com/users/Sopor-/repos","events_url":"https://api.github.com/users/Sopor-/events{/privacy}","received_events_url":"https://api.github.com/users/Sopor-/received_events","type":"User","site_admin":false},"created_at":"2018-11-01T15:53:57Z","updated_at":"2018-11-01T15:53:57Z","author_association":"CONTRIBUTOR","body":"Before i press the `List all USB hard drives`\r\n\r\n```\r\nRufus version: 3.3.1400\r\nWindows version: Windows 8.1 64-bit (Build 9600)\r\nSyslinux versions: 4.07/2013-07-25, 6.03/2014-10-06\r\nGrub versions: 0.4.6a, 2.02\r\nSystem locale ID: 0x0409\r\nWill use default UI locale 0x0409\r\nSetLGP: Successfully set NoDriveTypeAutorun policy to 0x0000009E\r\nLocalization set to 'en-US'\r\n0 devices found\r\nProcessing Hub 1:\r\nProcessing Hub 2:\r\n  Hub[1] = '\\\\?\\usb#root_hub30#4&318a7e80&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\n  Found ID[213]: USB\\VID_05E3&PID_0745\\000000000903\r\n  Found ID[242]: USB\\VID_1A40&PID_0101\\5&DC4A972&0&14\r\nProcessing Hub 3:\r\nProcessing Hub 4:\r\n  Hub[2] = '\\\\?\\usb#root_hub20#4&144fac0d&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\n  Found ID[177]: USB\\VID_8087&PID_8001\\5&D1AA17F&0&1\r\nProcessing Hub 5:\r\n  Hub[3] = '\\\\?\\usb#root_hub20#4&f432ec7&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\n  Found ID[207]: USB\\VID_8087&PID_8009\\5&182A3301&0&1\r\nProcessing Hub 6:\r\n  Hub[4] = '\\\\?\\usb#vid_1a40&pid_0101#5&dc4a972&0&14#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\n  Found ID[025]: USB\\VID_046D&PID_C077\\6&344E08ED&0&4\r\n  Found ID[170]: USB\\VID_060B&PID_6220\\6&344E08ED&0&3\r\nProcessing 'SCSI' device:\r\n  Hardware ID: 'SCSI\\DiskSamsung_SSD_840_EVO_250GEXT0'\r\nFound non-USB non-removable device 'Samsung SSD 840 EVO 250GB' => Eliminated\r\nProcessing 'SCSI' device:\r\n  Hardware ID: 'SCSI\\Disk________ST2000NM0033-9ZMSN04'\r\nFound non-USB non-removable device 'ST2000NM0033-9ZM175' => Eliminated\r\n0 devices found\r\nProcessing Hub 1:\r\nProcessing Hub 2:\r\n  Hub[1] = '\\\\?\\usb#root_hub30#4&318a7e80&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\n  Found ID[213]: USB\\VID_05E3&PID_0745\\000000000903\r\n  Found ID[242]: USB\\VID_1A40&PID_0101\\5&DC4A972&0&14\r\nProcessing Hub 3:\r\nProcessing Hub 4:\r\n  Hub[2] = '\\\\?\\usb#root_hub20#4&144fac0d&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\n  Found ID[177]: USB\\VID_8087&PID_8001\\5&D1AA17F&0&1\r\nProcessing Hub 5:\r\n  Hub[3] = '\\\\?\\usb#root_hub20#4&f432ec7&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\n  Found ID[207]: USB\\VID_8087&PID_8009\\5&182A3301&0&1\r\nProcessing Hub 6:\r\n  Hub[4] = '\\\\?\\usb#vid_1a40&pid_0101#5&dc4a972&0&14#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\n  Found ID[025]: USB\\VID_046D&PID_C077\\6&344E08ED&0&4\r\n  Found ID[170]: USB\\VID_060B&PID_6220\\6&344E08ED&0&3\r\n  Found ID[193]: USB\\VID_13FE&PID_4123\\070B2B0BB421EE77\r\nProcessing IDs belonging to 'USBSTOR':\r\n  USB\\VID_13FE&PID_4123\\070B2B0BB421EE77\r\nProcessing 'SCSI' device:\r\n  Hardware ID: 'SCSI\\DiskSamsung_SSD_840_EVO_250GEXT0'\r\nCould not get children of 'USB\\VID_13FE&PID_4123\\070B2B0BB421EE77'\r\nFound non-USB non-removable device 'Samsung SSD 840 EVO 250GB' => Eliminated\r\nProcessing 'SCSI' device:\r\n  Hardware ID: 'SCSI\\Disk________ST2000NM0033-9ZMSN04'\r\nCould not get children of 'USB\\VID_13FE&PID_4123\\070B2B0BB421EE77'\r\nFound non-USB non-removable device 'ST2000NM0033-9ZM175' => Eliminated\r\n0 devices found\r\n```\r\n\r\nWhen i press `List all USB hard drives`\r\n\r\n```\r\nProcessing Hub 1:\r\nProcessing Hub 2:\r\n  Hub[1] = '\\\\?\\usb#root_hub30#4&318a7e80&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\n  Found ID[213]: USB\\VID_05E3&PID_0745\\000000000903\r\n  Found ID[242]: USB\\VID_1A40&PID_0101\\5&DC4A972&0&14\r\nProcessing Hub 3:\r\nProcessing Hub 4:\r\n  Hub[2] = '\\\\?\\usb#root_hub20#4&144fac0d&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\n  Found ID[177]: USB\\VID_8087&PID_8001\\5&D1AA17F&0&1\r\nProcessing Hub 5:\r\n  Hub[3] = '\\\\?\\usb#root_hub20#4&f432ec7&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\n  Found ID[207]: USB\\VID_8087&PID_8009\\5&182A3301&0&1\r\nProcessing Hub 6:\r\n  Hub[4] = '\\\\?\\usb#vid_1a40&pid_0101#5&dc4a972&0&14#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\n  Found ID[025]: USB\\VID_046D&PID_C077\\6&344E08ED&0&4\r\n  Found ID[170]: USB\\VID_060B&PID_6220\\6&344E08ED&0&3\r\n  Found ID[193]: USB\\VID_13FE&PID_4123\\070B2B0BB421EE77\r\nProcessing IDs belonging to 'USBSTOR':\r\n  USB\\VID_13FE&PID_4123\\070B2B0BB421EE77\r\nProcessing 'SCSI' device:\r\n  Hardware ID: 'SCSI\\DiskSamsung_SSD_840_EVO_250GEXT0'\r\nFound non-USB non-removable device 'Samsung SSD 840 EVO 250GB' => Eliminated\r\nProcessing 'SCSI' device:\r\n  Hardware ID: 'SCSI\\Disk________ST2000NM0033-9ZMSN04'\r\nFound non-USB non-removable device 'ST2000NM0033-9ZM175' => Eliminated\r\nProcessing 'USBSTOR' device:\r\n  Hardware ID: 'USBSTOR\\Disk________USB_DISK_Pro____PMAP'\r\n  Matched with ID[193]: USB\\VID_13FE&PID_4123\\070B2B0BB421EE77\r\n  Matched with Hub[4]: '\\\\?\\usb#vid_1a40&pid_0101#5&dc4a972&0&14#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'\r\nFound USB 2.0 device 'USB DISK Pro USB Device' (13FE:4123)\r\n1 device found\r\nDisk type: Removable, Disk size: 16 GB, Sector size: 512 bytes\r\nCylinders: 1947, Tracks per cylinder: 255, Sectors per track: 63\r\nPartition type: GPT, NB Partitions: 1\r\nDisk GUID: {FD58018A-EC3D-4A99-BD30-B3BD3AB3A306}\r\nMax parts: 128, Start Offset: 17408, Usable = 16022206976 bytes\r\nPartition 1:\r\n  Type: {EBD0A0A2-B9E5-4433-87C0-68B6B72699C7}\r\n  Name: 'Microsoft Basic Data'\r\n  ID: {4CDEFD9A-90CA-447B-8FBB-81FAF02544A4}\r\n  Size: 14.9 GB (16021175808 bytes)\r\n  Start Sector: 2048, Attributes: 0x0000000000000000\r\n```"}}
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