{"action":"created","issue":{"url":"https://api.github.com/repos/foosel/OctoPrint/issues/2647","repository_url":"https://api.github.com/repos/foosel/OctoPrint","labels_url":"https://api.github.com/repos/foosel/OctoPrint/issues/2647/labels{/name}","comments_url":"https://api.github.com/repos/foosel/OctoPrint/issues/2647/comments","events_url":"https://api.github.com/repos/foosel/OctoPrint/issues/2647/events","html_url":"https://github.com/foosel/OctoPrint/issues/2647","id":323811486,"node_id":"MDU6SXNzdWUzMjM4MTE0ODY=","number":2647,"title":"Print job frozen mid print. Octoprint server offline. Hotend and bed remain heated.","user":{"login":"devsfan1830","id":27990284,"node_id":"MDQ6VXNlcjI3OTkwMjg0","avatar_url":"https://avatars1.githubusercontent.com/u/27990284?v=4","gravatar_id":"","url":"https://api.github.com/users/devsfan1830","html_url":"https://github.com/devsfan1830","followers_url":"https://api.github.com/users/devsfan1830/followers","following_url":"https://api.github.com/users/devsfan1830/following{/other_user}","gists_url":"https://api.github.com/users/devsfan1830/gists{/gist_id}","starred_url":"https://api.github.com/users/devsfan1830/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/devsfan1830/subscriptions","organizations_url":"https://api.github.com/users/devsfan1830/orgs","repos_url":"https://api.github.com/users/devsfan1830/repos","events_url":"https://api.github.com/users/devsfan1830/events{/privacy}","received_events_url":"https://api.github.com/users/devsfan1830/received_events","type":"User","site_admin":false},"labels":[{"id":93426895,"node_id":"MDU6TGFiZWw5MzQyNjg5NQ==","url":"https://api.github.com/repos/foosel/OctoPrint/labels/status:unreproduced","name":"status:unreproduced","color":"bfdadc","default":false},{"id":326275175,"node_id":"MDU6TGFiZWwzMjYyNzUxNzU=","url":"https://api.github.com/repos/foosel/OctoPrint/labels/type:potential%20bug","name":"type:potential bug","color":"f7c6c7","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":49,"created_at":"2018-05-16T22:34:45Z","updated_at":"2018-11-12T15:59:18Z","closed_at":null,"author_association":"NONE","body":"<!--\r\nREAD THE FOLLOWING FIRST:\r\n\r\nIf not already done, please read the the Contribution Guidelines that\r\nare linked to the right under \"Helpful resources\" > \"Contributing\".\r\n\r\nAlso read the FAQ: https://faq.octoprint.org\r\n\r\nThis is a bug and feature tracker, please only use it to report bugs\r\nor request features within OctoPrint (not OctoPi, not any OctoPrint\r\nplugins and not unofficial OctoPrint versions).\r\n\r\nDo not seek support here (\"I need help with ...\", \"I have a\r\nquestion ...\"), that belongs on the community forum at \r\ndiscourse.octoprint.org, NOT here.\r\n\r\nMark requests with a \"[Request]\" prefix in the title please. For bug\r\nreports fully fill out the bug reporting template (if you don't know\r\nwhere to find some information - it's all described in the Contribution\r\nGuidelines linked up there in the big yellow box).\r\n\r\nWhen reporting a bug do NOT delete ANY lines from the template.\r\n\r\nMake sure any bug you want to report is still present with the CURRENT\r\nOctoPrint version and that it does not vanish when you start OctoPrint\r\nin safe mode - how to do that is also explained in the Contribution\r\nGuidelines linked up there in the big yellow box.\r\n\r\nThank you!\r\n-->\r\n\r\n#### What were you doing?\r\nPrinting a model\r\n\r\n<!-- \r\nPlease be as specific as possible here. The maintainers will need to\r\nreproduce your issue in order to fix it and that is not possible if they\r\ndon't know what you did to get it to happen in the first place.\r\n\r\nIdeally provide exact steps to follow in order to reproduce your problem:\r\n-->\r\n\r\nRun a print\r\n\r\n<!--\r\nIf you encountered a problem with specific files of any sorts, make sure\r\nto also include a link to a file with which to reproduce the problem.\r\n-->\r\n\r\n#### What did you expect to happen?\r\nThe print to finish.\r\n#### What happened instead?\r\nThe print was hung mid print, hotend and bed fully heated. Touch UI on my Pi 7\" touchscreen reported server offline. Web access via any other computer failed. Access via Octoprint anywhere and Printoid also failed. \r\n\r\nThis is the same as previously reported and closed issue here: https://github.com/foosel/OctoPrint/issues/2118\r\n\r\nOnly difference is that the print did not finish and had only been active for a couple hours.\r\nI followed the advice in that thread and posted the results there. In case that cannot be reopened, this is what I posted there:\r\n\r\nI can reach the Pi via SSH. But web ui via any computer and the pi touchscreen wont respond. Says the server is offline. , I use Octoprint Anywhere for remote access and it will not connect. Printoid I use for my phone access while home since the printer is now in my basement. That too will not connect.\r\n\r\nSo, via SSH i get the following:\r\n\"ps -ef | grep -i octoprint\" outputs this:\r\npi 15441 14056 0 21:54 pts/0 00:00:00 grep --color=auto -i octoprint\r\n\r\n\"ps -ef | grep haproxy\" outputs the following:\r\nroot 925 1 0 12:10 ? 00:00:00 /usr/sbin/haproxy-systemd-wrapper -f /etc/haproxy/haproxy.cfg -p /run/haproxy.pid\r\nhaproxy 927 925 0 12:10 ? 00:00:00 /usr/sbin/haproxy -f /etc/haproxy/haproxy.cfg -p /run/haproxy.pid -Ds\r\nhaproxy 928 927 0 12:10 ? 00:00:06 /usr/sbin/haproxy -f /etc/haproxy/haproxy.cfg -p /run/haproxy.pid -Ds\r\npi 19468 14056 0 22:05 pts/0 00:00:00 grep --color=auto haproxy\r\n\r\n\"ps -ef | grep -i octoprint | grep -i python\" returns nothing\r\n\r\n-Worth noting I do not have haproxy configured anymore. This is a few months old reflash of octopi and i since closed off public internet access to my network, Hence Octoprint Anywhere just for basic remote view and i can kill a failed job.\r\n\r\nUsing \"sudo service octoprint restart\" did indeed restart octoprint without a full reboot.\r\n\r\n\r\n#### Did the same happen when running OctoPrint in safe mode?\r\nNot tested in safe mode. The issue is extremely intermittent and seemingly random. Last case of the issue was a few months ago.\r\n<!-- \r\nTest if you can reproduce your problem in safe mode. You can find information\r\non how to enable safe mode in the Contribution Guidelines.\r\n\r\nIf you can't reproduce in safe mode, this is a bug with one of your\r\ninstalled third party plugins. Don't open a ticket here!\r\n\r\nIf you can't test this in safe mode, state why.\r\n-->\r\n\r\n#### Version of OctoPrint\r\n1.3.8\r\n<!--\r\nCan be found in the lower left corner of the web interface. ALWAYS INCLUDE.\r\n-->\r\n\r\n#### Operating System running OctoPrint\r\nOctoPi 0.14.0\r\n<!--\r\nOctoPi, Linux, Windows, MacOS, something else? With version please.\r\nOctoPi's version can be found in /etc/octopi_version or in the lower left\r\ncorner of the web interface.\r\n-->\r\n\r\n#### Printer model & used firmware incl. version\r\nPrusa i3 MK2S, Firmware 3.1.0\r\n<!--\r\nIf applicable, always include if unsure.\r\n-->\r\n\r\n#### Browser and version of browser, operating system running browser\r\nGoogle Chrome 66.0.3359.139, Windows 10 64-bit\r\n\r\n\r\n<!--\r\nIf applicable, always include if unsure.\r\n-->\r\n\r\n#### Link to octoprint.log\r\n[octoprint.log](https://github.com/foosel/OctoPrint/files/2011032/octoprint.log)\r\n<!--\r\nOn gist.github.com or pastebin.com. ALWAYS INCLUDE and never truncate.\r\n\r\nThe Contribution Guidelines tell you where to find that.\r\n-->\r\n\r\n#### Link to contents of terminal tab or serial.log\r\nunavailable. serial.log not enabled.\r\n<!--\r\nOn gist.github.com or pastebin.com. If applicable, always include if unsure or\r\nreporting communication issues. Never truncate.\r\n\r\nserial.log is usually not written due to performance reasons and must be\r\nenabled explicitly. Provide at the very least the FULL contents of your\r\nterminal tab at the time of the bug occurrence, even if you do not have\r\na serial.log (which the Contribution Guidelines tell you where to find).\r\n-->\r\n\r\n#### Link to contents of Javascript console in the browser\r\nnot a UI issue\r\n<!--\r\nOn gist.github.com or pastebin.com or alternatively a screenshot. If applicable -\r\nalways include if unsure or reporting UI issues.\r\n\r\nThe Contribution Guidelines tell you where to find that.\r\n-->\r\n\r\n#### Screenshot(s)/video(s) showing the problem:\r\n\r\n<!--\r\nIf applicable. Always include if unsure or reporting UI issues.\r\n-->\r\n\r\nI have read the FAQ.\r\nYes"},"comment":{"url":"https://api.github.com/repos/foosel/OctoPrint/issues/comments/437933593","html_url":"https://github.com/foosel/OctoPrint/issues/2647#issuecomment-437933593","issue_url":"https://api.github.com/repos/foosel/OctoPrint/issues/2647","id":437933593,"node_id":"MDEyOklzc3VlQ29tbWVudDQzNzkzMzU5Mw==","user":{"login":"xJMV","id":13443249,"node_id":"MDQ6VXNlcjEzNDQzMjQ5","avatar_url":"https://avatars1.githubusercontent.com/u/13443249?v=4","gravatar_id":"","url":"https://api.github.com/users/xJMV","html_url":"https://github.com/xJMV","followers_url":"https://api.github.com/users/xJMV/followers","following_url":"https://api.github.com/users/xJMV/following{/other_user}","gists_url":"https://api.github.com/users/xJMV/gists{/gist_id}","starred_url":"https://api.github.com/users/xJMV/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/xJMV/subscriptions","organizations_url":"https://api.github.com/users/xJMV/orgs","repos_url":"https://api.github.com/users/xJMV/repos","events_url":"https://api.github.com/users/xJMV/events{/privacy}","received_events_url":"https://api.github.com/users/xJMV/received_events","type":"User","site_admin":false},"created_at":"2018-11-12T15:59:18Z","updated_at":"2018-11-12T15:59:18Z","author_association":"NONE","body":"Ok, so for sometimes now I changed my printing routine and did not encounter that bug again...\r\n\r\nAt first, I was leaving OctoPrint tab open 24/7 on my project laptop so I could monitor from my office.\r\n\r\nNow I open OctoPrint in my browser to start the printing and then close the browser tab. I monitor it once in a while but always clause the tab when done.\r\n\r\nNo frozen prints since then..."}}
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