{"action":"created","issue":{"url":"https://api.github.com/repos/forcedotcom/ServiceSDK-iOS/issues/19","repository_url":"https://api.github.com/repos/forcedotcom/ServiceSDK-iOS","labels_url":"https://api.github.com/repos/forcedotcom/ServiceSDK-iOS/issues/19/labels{/name}","comments_url":"https://api.github.com/repos/forcedotcom/ServiceSDK-iOS/issues/19/comments","events_url":"https://api.github.com/repos/forcedotcom/ServiceSDK-iOS/issues/19/events","html_url":"https://github.com/forcedotcom/ServiceSDK-iOS/issues/19","id":319187716,"number":19,"title":"How to make Snap Ins work in the Vlocity mobile app","user":{"login":"vbm-mobile","id":38883560,"avatar_url":"https://avatars0.githubusercontent.com/u/38883560?v=4","gravatar_id":"","url":"https://api.github.com/users/vbm-mobile","html_url":"https://github.com/vbm-mobile","followers_url":"https://api.github.com/users/vbm-mobile/followers","following_url":"https://api.github.com/users/vbm-mobile/following{/other_user}","gists_url":"https://api.github.com/users/vbm-mobile/gists{/gist_id}","starred_url":"https://api.github.com/users/vbm-mobile/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/vbm-mobile/subscriptions","organizations_url":"https://api.github.com/users/vbm-mobile/orgs","repos_url":"https://api.github.com/users/vbm-mobile/repos","events_url":"https://api.github.com/users/vbm-mobile/events{/privacy}","received_events_url":"https://api.github.com/users/vbm-mobile/received_events","type":"User","site_admin":false},"labels":[],"state":"closed","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":3,"created_at":"2018-05-01T12:40:12Z","updated_at":"2018-05-02T12:03:51Z","closed_at":"2018-05-01T15:55:58Z","author_association":"NONE","body":"We have attempted to set up Snap-Ins in the Vlocity mobile app (which is a managed hybrid app) by adding the desktop functionality we built for Snap-Ins to a Visualforce page and accessing that from the mobile app. While the app can pick up when an expert is available, the request to chat with an expert is not picked up by the agent, as it does on desktop. Are there any considerations needs to work through for the mobile app? And is there a recommended way to make it work in a mobile app?\r\n\r\nWe cannot use the Salesforce mobile SDK because we are using Vlocity, which is a managed package hybrid mobile app. My question is how we can use the mobile web snap-ins and get it to work on this mobile application.\r\n\r\nWhat functionality are you unable to perform?\r\nUse snap-ins in a mobile app\r\nHow many users are impacted?\r\nGo Live Users\r\nIs there currently a workaround in place?\r\nNo\r\nIs there a pending deployment / go live?\r\nYes"},"comment":{"url":"https://api.github.com/repos/forcedotcom/ServiceSDK-iOS/issues/comments/385954746","html_url":"https://github.com/forcedotcom/ServiceSDK-iOS/issues/19#issuecomment-385954746","issue_url":"https://api.github.com/repos/forcedotcom/ServiceSDK-iOS/issues/19","id":385954746,"user":{"login":"vbm-mobile","id":38883560,"avatar_url":"https://avatars0.githubusercontent.com/u/38883560?v=4","gravatar_id":"","url":"https://api.github.com/users/vbm-mobile","html_url":"https://github.com/vbm-mobile","followers_url":"https://api.github.com/users/vbm-mobile/followers","following_url":"https://api.github.com/users/vbm-mobile/following{/other_user}","gists_url":"https://api.github.com/users/vbm-mobile/gists{/gist_id}","starred_url":"https://api.github.com/users/vbm-mobile/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/vbm-mobile/subscriptions","organizations_url":"https://api.github.com/users/vbm-mobile/orgs","repos_url":"https://api.github.com/users/vbm-mobile/repos","events_url":"https://api.github.com/users/vbm-mobile/events{/privacy}","received_events_url":"https://api.github.com/users/vbm-mobile/received_events","type":"User","site_admin":false},"created_at":"2018-05-02T12:03:51Z","updated_at":"2018-05-02T12:03:51Z","author_association":"NONE","body":"Hi. Chris Banks, a Salesforce support engineer, asked that I post my questions here. I am aware this is for the iOS SDK so I appreciate you reaching out to find someone who can help on this."}}
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