{"action":"created","issue":{"url":"https://api.github.com/repos/unee-t/frontend/issues/354","repository_url":"https://api.github.com/repos/unee-t/frontend","labels_url":"https://api.github.com/repos/unee-t/frontend/issues/354/labels{/name}","comments_url":"https://api.github.com/repos/unee-t/frontend/issues/354/comments","events_url":"https://api.github.com/repos/unee-t/frontend/issues/354/events","html_url":"https://github.com/unee-t/frontend/issues/354","id":338105960,"node_id":"MDU6SXNzdWUzMzgxMDU5NjA=","number":354,"title":"Handle scenario when user clicks on 'Reply to' when notification email is received","user":{"login":"franck-boullier","id":31331637,"node_id":"MDQ6VXNlcjMxMzMxNjM3","avatar_url":"https://avatars0.githubusercontent.com/u/31331637?v=4","gravatar_id":"","url":"https://api.github.com/users/franck-boullier","html_url":"https://github.com/franck-boullier","followers_url":"https://api.github.com/users/franck-boullier/followers","following_url":"https://api.github.com/users/franck-boullier/following{/other_user}","gists_url":"https://api.github.com/users/franck-boullier/gists{/gist_id}","starred_url":"https://api.github.com/users/franck-boullier/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/franck-boullier/subscriptions","organizations_url":"https://api.github.com/users/franck-boullier/orgs","repos_url":"https://api.github.com/users/franck-boullier/repos","events_url":"https://api.github.com/users/franck-boullier/events{/privacy}","received_events_url":"https://api.github.com/users/franck-boullier/received_events","type":"User","site_admin":false},"labels":[{"id":676099402,"node_id":"MDU6TGFiZWw2NzYwOTk0MDI=","url":"https://api.github.com/repos/unee-t/frontend/labels/enhancement","name":"enhancement","color":"84b6eb","default":true},{"id":963163348,"node_id":"MDU6TGFiZWw5NjMxNjMzNDg=","url":"https://api.github.com/repos/unee-t/frontend/labels/production","name":"production","color":"b60205","default":false}],"state":"open","locked":false,"assignee":{"login":"kaihendry","id":765871,"node_id":"MDQ6VXNlcjc2NTg3MQ==","avatar_url":"https://avatars3.githubusercontent.com/u/765871?v=4","gravatar_id":"","url":"https://api.github.com/users/kaihendry","html_url":"https://github.com/kaihendry","followers_url":"https://api.github.com/users/kaihendry/followers","following_url":"https://api.github.com/users/kaihendry/following{/other_user}","gists_url":"https://api.github.com/users/kaihendry/gists{/gist_id}","starred_url":"https://api.github.com/users/kaihendry/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/kaihendry/subscriptions","organizations_url":"https://api.github.com/users/kaihendry/orgs","repos_url":"https://api.github.com/users/kaihendry/repos","events_url":"https://api.github.com/users/kaihendry/events{/privacy}","received_events_url":"https://api.github.com/users/kaihendry/received_events","type":"User","site_admin":false},"assignees":[{"login":"kaihendry","id":765871,"node_id":"MDQ6VXNlcjc2NTg3MQ==","avatar_url":"https://avatars3.githubusercontent.com/u/765871?v=4","gravatar_id":"","url":"https://api.github.com/users/kaihendry","html_url":"https://github.com/kaihendry","followers_url":"https://api.github.com/users/kaihendry/followers","following_url":"https://api.github.com/users/kaihendry/following{/other_user}","gists_url":"https://api.github.com/users/kaihendry/gists{/gist_id}","starred_url":"https://api.github.com/users/kaihendry/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/kaihendry/subscriptions","organizations_url":"https://api.github.com/users/kaihendry/orgs","repos_url":"https://api.github.com/users/kaihendry/repos","events_url":"https://api.github.com/users/kaihendry/events{/privacy}","received_events_url":"https://api.github.com/users/kaihendry/received_events","type":"User","site_admin":false}],"milestone":null,"comments":3,"created_at":"2018-07-04T02:00:08Z","updated_at":"2018-07-25T03:37:12Z","closed_at":null,"author_association":"MEMBER","body":"# The problem:\r\nToday we send email notification to a user there are certain user that will directly click on \"reply to\" on their email client.\r\n\r\nThe user then assumes that his/her email reply has been included in the case -> this is not the case.\r\nAs of today, these email replies are lot to Unee-T\r\n\r\nFor an example of that see [this support case](https://secure.helpscout.net/conversation/613322168/157/?folderId=2155399).\r\n\r\n# Long term solution:\r\nAdd capability for the user to add a comment to a case by simply replying to the email notification\r\n\r\n# Short term fix:\r\nSuggestions/recommendations are welcome!"},"comment":{"url":"https://api.github.com/repos/unee-t/frontend/issues/comments/407623167","html_url":"https://github.com/unee-t/frontend/issues/354#issuecomment-407623167","issue_url":"https://api.github.com/repos/unee-t/frontend/issues/354","id":407623167,"node_id":"MDEyOklzc3VlQ29tbWVudDQwNzYyMzE2Nw==","user":{"login":"kaihendry","id":765871,"node_id":"MDQ6VXNlcjc2NTg3MQ==","avatar_url":"https://avatars3.githubusercontent.com/u/765871?v=4","gravatar_id":"","url":"https://api.github.com/users/kaihendry","html_url":"https://github.com/kaihendry","followers_url":"https://api.github.com/users/kaihendry/followers","following_url":"https://api.github.com/users/kaihendry/following{/other_user}","gists_url":"https://api.github.com/users/kaihendry/gists{/gist_id}","starred_url":"https://api.github.com/users/kaihendry/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/kaihendry/subscriptions","organizations_url":"https://api.github.com/users/kaihendry/orgs","repos_url":"https://api.github.com/users/kaihendry/repos","events_url":"https://api.github.com/users/kaihendry/events{/privacy}","received_events_url":"https://api.github.com/users/kaihendry/received_events","type":"User","site_admin":false},"created_at":"2018-07-25T03:37:12Z","updated_at":"2018-07-25T03:37:12Z","author_association":"CONTRIBUTOR","body":"I can spend time working on it. I don't think it will be easy.\r\n\r\nPerhaps a better approach would be to modify our templates to more clearly state in order to reply, you need to go to the case id? At least in the interim.\r\n\r\n`##- Please type your reply upon https://case.dev.unee-t.com/case/61937 -##`"}}
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