{"action":"created","issue":{"url":"https://api.github.com/repos/mozilla-iot/gateway/issues/689","repository_url":"https://api.github.com/repos/mozilla-iot/gateway","labels_url":"https://api.github.com/repos/mozilla-iot/gateway/issues/689/labels{/name}","comments_url":"https://api.github.com/repos/mozilla-iot/gateway/issues/689/comments","events_url":"https://api.github.com/repos/mozilla-iot/gateway/issues/689/events","html_url":"https://github.com/mozilla-iot/gateway/issues/689","id":298079033,"number":689,"title":"Can't connect remotely despite account created during installation","user":{"login":"rei-vilo","id":951776,"avatar_url":"https://avatars2.githubusercontent.com/u/951776?v=4","gravatar_id":"","url":"https://api.github.com/users/rei-vilo","html_url":"https://github.com/rei-vilo","followers_url":"https://api.github.com/users/rei-vilo/followers","following_url":"https://api.github.com/users/rei-vilo/following{/other_user}","gists_url":"https://api.github.com/users/rei-vilo/gists{/gist_id}","starred_url":"https://api.github.com/users/rei-vilo/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/rei-vilo/subscriptions","organizations_url":"https://api.github.com/users/rei-vilo/orgs","repos_url":"https://api.github.com/users/rei-vilo/repos","events_url":"https://api.github.com/users/rei-vilo/events{/privacy}","received_events_url":"https://api.github.com/users/rei-vilo/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":1,"created_at":"2018-02-18T11:51:59Z","updated_at":"2018-02-19T18:58:32Z","closed_at":null,"author_association":"NONE","body":"When I try to connect to `<myname>.mozilla-iot.org`, connection fails.\r\n\r\nThe menu **Settings > Domain** shows `Not set`. However, the credentials were provided during installation. How to fix this?\r\n\r\n> Failure of the secure connection\r\n> \r\n> An error occurred during a connection to <myname>.mozilla-iot.org. The pair received a valid certificate but access has been denied. Error code: SSL_ERROR_ACCESS_DENIED_ALERT the page you are trying to view cannot be displayed because the authenticity of the received data cannot be verified.\r\n>     Please contact the web site owners to inform them of this problem."},"comment":{"url":"https://api.github.com/repos/mozilla-iot/gateway/issues/comments/366778144","html_url":"https://github.com/mozilla-iot/gateway/issues/689#issuecomment-366778144","issue_url":"https://api.github.com/repos/mozilla-iot/gateway/issues/689","id":366778144,"user":{"login":"benfrancis","id":552417,"avatar_url":"https://avatars3.githubusercontent.com/u/552417?v=4","gravatar_id":"","url":"https://api.github.com/users/benfrancis","html_url":"https://github.com/benfrancis","followers_url":"https://api.github.com/users/benfrancis/followers","following_url":"https://api.github.com/users/benfrancis/following{/other_user}","gists_url":"https://api.github.com/users/benfrancis/gists{/gist_id}","starred_url":"https://api.github.com/users/benfrancis/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/benfrancis/subscriptions","organizations_url":"https://api.github.com/users/benfrancis/orgs","repos_url":"https://api.github.com/users/benfrancis/repos","events_url":"https://api.github.com/users/benfrancis/events{/privacy}","received_events_url":"https://api.github.com/users/benfrancis/received_events","type":"User","site_admin":false},"created_at":"2018-02-19T18:58:32Z","updated_at":"2018-02-19T18:58:32Z","author_association":"CONTRIBUTOR","body":"This error message sometimes occurs when the gateway has crashed and isn't responding.\r\n\r\nIf that's the case then it also won't be accessible via gateway.local or its local IP address and may need a reboot.\r\n\r\nIf it still doesn't work after a reboot you may need to go through the setup process again and look out for any other errors."}}
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