{"action":"created","issue":{"url":"https://api.github.com/repos/bitpay/copay/issues/8532","repository_url":"https://api.github.com/repos/bitpay/copay","labels_url":"https://api.github.com/repos/bitpay/copay/issues/8532/labels{/name}","comments_url":"https://api.github.com/repos/bitpay/copay/issues/8532/comments","events_url":"https://api.github.com/repos/bitpay/copay/issues/8532/events","html_url":"https://github.com/bitpay/copay/issues/8532","id":319277251,"number":8532,"title":"How to backup+Import my Bitpay/Copay Wallet","user":{"login":"BGalliotti","id":38531900,"avatar_url":"https://avatars1.githubusercontent.com/u/38531900?v=4","gravatar_id":"","url":"https://api.github.com/users/BGalliotti","html_url":"https://github.com/BGalliotti","followers_url":"https://api.github.com/users/BGalliotti/followers","following_url":"https://api.github.com/users/BGalliotti/following{/other_user}","gists_url":"https://api.github.com/users/BGalliotti/gists{/gist_id}","starred_url":"https://api.github.com/users/BGalliotti/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/BGalliotti/subscriptions","organizations_url":"https://api.github.com/users/BGalliotti/orgs","repos_url":"https://api.github.com/users/BGalliotti/repos","events_url":"https://api.github.com/users/BGalliotti/events{/privacy}","received_events_url":"https://api.github.com/users/BGalliotti/received_events","type":"User","site_admin":false},"labels":[{"id":920572172,"url":"https://api.github.com/repos/bitpay/copay/labels/How%20to","name":"How to","color":"fef2c0","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":6,"created_at":"2018-05-01T18:10:41Z","updated_at":"2018-05-20T11:27:27Z","closed_at":null,"author_association":"COLLABORATOR","body":"How to backup my Bitpay/Copay Wallet\r\n\r\n**IMPORTANT NOTE:**\r\n**Do not uninstall the app if you do not have backed up the wallet, you will lose your wallet and funds if you do so.**\r\n\r\n**Backup**\r\n\r\nIf you haven't backed up your wallet, please first go to Settings > Your Wallet Name > Backup. [Write down the 12 word backup phrase and secure it](https://blog.bitpay.com/private-key-security/). We do not recommend emailing it to yourself.\r\n\r\n**The 12-word recovery phrase is the only way to recover your wallet.**\r\n\r\n**Update**\r\n\r\n**You can try using another device in case you can not upgrade you phone's OS.**\r\n\r\nIf you are using the BitPay wallet on your mobile device, please update the wallet application in the [App Store (iOS)](https://itunes.apple.com/us/app/bitpay-secure-bitcoin-wallet/id1149581638) or [Google Play Store (Android)](https://play.google.com/store/apps/details?id=com.bitpay.wallet). If you are using the wallet on a desktop computer, you can download the most recent version of the BitPay wallet [here](https://bitpay.com/wallet).\r\n\r\n**After updating, import your wallet:**\r\n\r\nTo import the wallet on another device, you can click the **+** next to Wallets and then choose **Import wallet**. Enter the 12 word backup phrase and you will now have access to the wallet from both devices.\r\n\r\nPlease see the [following article](https://support.bitpay.com/hc/en-us/articles/115003028346-How-do-I-move-my-wallet-from-Copay-to-BitPay-) for steps on how to restore the wallet from a backup.\r\n\r\nPlease see the following article for steps on restoring your wallet using the recovery phrase: https://support.bitpay.com/hc/en-us/articles/115003004363-I-lost-my-wallet-or-changed-my-phone-What-can-I-do-to-restore-my-wallet-\r\n\r\n**If you are experiencing an issue with the recovery phrase, here are some things that you can check:**\r\n- Are you sure that the recovery phrase was written in the correct order?\r\n- Did you use all lowercase letters and no punctuation?\r\n- Did you add a password to your recovery phrase?\r\n- [Do you have the QR code or text/file backup?](https://support.bitpay.com/hc/en-us/articles/115003004363-I-lost-my-wallet-or-changed-my-phone-What-can-I-do-to-restore-my-wallet-)\r\n- Did you separate each word with a single space (no commas or any other punctuation)?\r\n\r\nPlease also ensure that your words are all contained in the following list of possible words:\r\nhttps://github.com/bitcoin/bips/blob/master/bip-0039/english.txt\r\n\r\nPlease also make sure:\r\n**Your phone is not using capitals for the first letter of the words**\r\n**You are not typing spaces:**\r\n\r\n- before the first word\r\n- more than one space between words\r\n- After the last word\r\n\r\n**Check out the following videos if you need more explanations**\r\n\r\n- [How to backup and restore my wallet](https://www.youtube.com/watch?v=U23E-dZEuYs&index=3&list=PLM4HPl72LIecMZ821jZC9OB55F9ALiLqL)\r\n- [Bitpay wallet Youtube FAQ](https://www.youtube.com/playlist?list=PLM4HPl72LIecMZ821jZC9OB55F9ALiLqL)"},"comment":{"url":"https://api.github.com/repos/bitpay/copay/issues/comments/390474161","html_url":"https://github.com/bitpay/copay/issues/8532#issuecomment-390474161","issue_url":"https://api.github.com/repos/bitpay/copay/issues/8532","id":390474161,"user":{"login":"corn91791","id":37842187,"avatar_url":"https://avatars3.githubusercontent.com/u/37842187?v=4","gravatar_id":"","url":"https://api.github.com/users/corn91791","html_url":"https://github.com/corn91791","followers_url":"https://api.github.com/users/corn91791/followers","following_url":"https://api.github.com/users/corn91791/following{/other_user}","gists_url":"https://api.github.com/users/corn91791/gists{/gist_id}","starred_url":"https://api.github.com/users/corn91791/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/corn91791/subscriptions","organizations_url":"https://api.github.com/users/corn91791/orgs","repos_url":"https://api.github.com/users/corn91791/repos","events_url":"https://api.github.com/users/corn91791/events{/privacy}","received_events_url":"https://api.github.com/users/corn91791/received_events","type":"User","site_admin":false},"created_at":"2018-05-20T11:27:27Z","updated_at":"2018-05-20T11:27:27Z","author_association":"NONE","body":"Somebody stole all my money out of my bank going because when they stole my wallet I mean my phone\n\nSent from my iPhone\n\n> On May 20, 2018, at 4:06 AM, VahtangKyiv <notifications@github.com> wrote:\n> \n> t1W1BjvJE6VwUS5UNXNBGk4WCxsSVmGBeoR\n> \n> —\n> You are receiving this because you are subscribed to this thread.\n> Reply to this email directly, view it on GitHub, or mute the thread.\n"}}
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