{"action":"created","issue":{"url":"https://api.github.com/repos/zammad/zammad/issues/629","repository_url":"https://api.github.com/repos/zammad/zammad","labels_url":"https://api.github.com/repos/zammad/zammad/issues/629/labels{/name}","comments_url":"https://api.github.com/repos/zammad/zammad/issues/629/comments","events_url":"https://api.github.com/repos/zammad/zammad/issues/629/events","html_url":"https://github.com/zammad/zammad/issues/629","id":201107166,"node_id":"MDU6SXNzdWUyMDExMDcxNjY=","number":629,"title":"Feature Request: Draft Sharing","user":{"login":"nicostuhlfauth","id":17216829,"node_id":"MDQ6VXNlcjE3MjE2ODI5","avatar_url":"https://avatars0.githubusercontent.com/u/17216829?v=4","gravatar_id":"","url":"https://api.github.com/users/nicostuhlfauth","html_url":"https://github.com/nicostuhlfauth","followers_url":"https://api.github.com/users/nicostuhlfauth/followers","following_url":"https://api.github.com/users/nicostuhlfauth/following{/other_user}","gists_url":"https://api.github.com/users/nicostuhlfauth/gists{/gist_id}","starred_url":"https://api.github.com/users/nicostuhlfauth/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/nicostuhlfauth/subscriptions","organizations_url":"https://api.github.com/users/nicostuhlfauth/orgs","repos_url":"https://api.github.com/users/nicostuhlfauth/repos","events_url":"https://api.github.com/users/nicostuhlfauth/events{/privacy}","received_events_url":"https://api.github.com/users/nicostuhlfauth/received_events","type":"User","site_admin":false},"labels":[{"id":288454376,"node_id":"MDU6TGFiZWwyODg0NTQzNzY=","url":"https://api.github.com/repos/zammad/zammad/labels/feature%20backlog","name":"feature backlog","color":"fef2c0","default":false},{"id":469994521,"node_id":"MDU6TGFiZWw0Njk5OTQ1MjE=","url":"https://api.github.com/repos/zammad/zammad/labels/proposal","name":"proposal","color":"0e8a16","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":4,"created_at":"2017-01-16T20:01:12Z","updated_at":"2018-09-13T07:11:27Z","closed_at":null,"author_association":"NONE","body":"If I answer a ticket without sending it, it will automatically be saved from time to time as long as I do not close the issue and select 'Discard'. It would be a great enhancement to have the option of choosing to share such a draft, and discuss it with colleagues before sending.\r\n\r\n## Possible workflow\r\n1. Admin is responsible for defining a default sharing level (e.g. no sharing, group sharing, organisation-wide sharing...)\r\n2. Agent writes an answer, not sending it\r\n3. Default setting applies, if not overwritten by the agent\r\n4. Team may discuss the answer and send it at a later time\r\n\r\nWhat do you think? How about adding support for draft sharing to Zammad?"},"comment":{"url":"https://api.github.com/repos/zammad/zammad/issues/comments/420907087","html_url":"https://github.com/zammad/zammad/issues/629#issuecomment-420907087","issue_url":"https://api.github.com/repos/zammad/zammad/issues/629","id":420907087,"node_id":"MDEyOklzc3VlQ29tbWVudDQyMDkwNzA4Nw==","user":{"login":"MrGeneration","id":6549061,"node_id":"MDQ6VXNlcjY1NDkwNjE=","avatar_url":"https://avatars2.githubusercontent.com/u/6549061?v=4","gravatar_id":"","url":"https://api.github.com/users/MrGeneration","html_url":"https://github.com/MrGeneration","followers_url":"https://api.github.com/users/MrGeneration/followers","following_url":"https://api.github.com/users/MrGeneration/following{/other_user}","gists_url":"https://api.github.com/users/MrGeneration/gists{/gist_id}","starred_url":"https://api.github.com/users/MrGeneration/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/MrGeneration/subscriptions","organizations_url":"https://api.github.com/users/MrGeneration/orgs","repos_url":"https://api.github.com/users/MrGeneration/repos","events_url":"https://api.github.com/users/MrGeneration/events{/privacy}","received_events_url":"https://api.github.com/users/MrGeneration/received_events","type":"User","site_admin":false},"created_at":"2018-09-13T07:11:27Z","updated_at":"2018-09-13T07:11:27Z","author_association":"COLLABORATOR","body":"Thanks for your Feedback.\r\nPlease vote in form of \"thumbs up\", as text replies create big noise an those who're watching this repo.\r\n\r\nThansk! :)"}}
{"actor":{"display_login":"MrGeneration"}}