{"action":"created","issue":{"url":"https://api.github.com/repos/openscholar/openscholar/issues/8739","repository_url":"https://api.github.com/repos/openscholar/openscholar","labels_url":"https://api.github.com/repos/openscholar/openscholar/issues/8739/labels{/name}","comments_url":"https://api.github.com/repos/openscholar/openscholar/issues/8739/comments","events_url":"https://api.github.com/repos/openscholar/openscholar/issues/8739/events","html_url":"https://github.com/openscholar/openscholar/issues/8739","id":168894174,"number":8739,"title":"Private file uploads get stuck, never complete?","user":{"login":"bkosborne","id":544886,"avatar_url":"https://avatars.githubusercontent.com/u/544886?v=3","gravatar_id":"","url":"https://api.github.com/users/bkosborne","html_url":"https://github.com/bkosborne","followers_url":"https://api.github.com/users/bkosborne/followers","following_url":"https://api.github.com/users/bkosborne/following{/other_user}","gists_url":"https://api.github.com/users/bkosborne/gists{/gist_id}","starred_url":"https://api.github.com/users/bkosborne/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/bkosborne/subscriptions","organizations_url":"https://api.github.com/users/bkosborne/orgs","repos_url":"https://api.github.com/users/bkosborne/repos","events_url":"https://api.github.com/users/bkosborne/events{/privacy}","received_events_url":"https://api.github.com/users/bkosborne/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":1,"created_at":"2016-08-02T14:06:42Z","updated_at":"2016-08-02T14:09:08Z","closed_at":null,"body":"I'm testing an upgrade from an old version of OS to the latest version of 3.48.0. Private file uploads work fine for me when testing locally with Acquia Dev Desktop (PHP 5.6.x, Google Chrome), but do NOT work when I'm in Acquia Cloud's environment. I'm not sure what specifically about Acquia Cloud is causing this problem. The private file path and temporary directories are configured properly, and this particular Acquia Cloud environment I'm testing is using just one web server (requests are not split between multiple servers).\r\n\r\nAny idea why this would not work in Acquia Cloud? Maybe someone else is hosting OS in this environment and can chime in with some info?\r\n\r\nMore details:\r\n\r\nWhen uploading private files, either by using drag and drop or selecting a file, the upload appears to hang and get stuck after the progress bar reaches 100%. Exiting out of the uploader and refreshing the file listings page will list the file, when when editing it, it has no value for \"Name of file as seen by your site's visitors\".\r\n\r\nUploading public files in the same way has no problems.\r\n\r\nSee screenshots:\r\n\r\n![screen shot 2016-08-02 at 10 01 47 am](https://cloud.githubusercontent.com/assets/544886/17331291/43426744-5898-11e6-8845-65fd06511678.png)\r\n\r\n![screen shot 2016-08-02 at 10 04 07 am](https://cloud.githubusercontent.com/assets/544886/17331352/78a2f066-5898-11e6-9458-141130fd2836.png)\r\n\r\n"},"comment":{"url":"https://api.github.com/repos/openscholar/openscholar/issues/comments/236915674","html_url":"https://github.com/openscholar/openscholar/issues/8739#issuecomment-236915674","issue_url":"https://api.github.com/repos/openscholar/openscholar/issues/8739","id":236915674,"user":{"login":"mpetrovic","id":611447,"avatar_url":"https://avatars.githubusercontent.com/u/611447?v=3","gravatar_id":"","url":"https://api.github.com/users/mpetrovic","html_url":"https://github.com/mpetrovic","followers_url":"https://api.github.com/users/mpetrovic/followers","following_url":"https://api.github.com/users/mpetrovic/following{/other_user}","gists_url":"https://api.github.com/users/mpetrovic/gists{/gist_id}","starred_url":"https://api.github.com/users/mpetrovic/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/mpetrovic/subscriptions","organizations_url":"https://api.github.com/users/mpetrovic/orgs","repos_url":"https://api.github.com/users/mpetrovic/repos","events_url":"https://api.github.com/users/mpetrovic/events{/privacy}","received_events_url":"https://api.github.com/users/mpetrovic/received_events","type":"User","site_admin":false},"created_at":"2016-08-02T14:09:08Z","updated_at":"2016-08-02T14:09:08Z","body":"Open your browser dev tools and screenshot any errors in the Console or\nNetwork tab. This sounds like a Drupal configuration issue.\n"}}
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