{"action":"created","issue":{"url":"https://api.github.com/repos/SickRage/sickrage-issues/issues/993","repository_url":"https://api.github.com/repos/SickRage/sickrage-issues","labels_url":"https://api.github.com/repos/SickRage/sickrage-issues/issues/993/labels{/name}","comments_url":"https://api.github.com/repos/SickRage/sickrage-issues/issues/993/comments","events_url":"https://api.github.com/repos/SickRage/sickrage-issues/issues/993/events","html_url":"https://github.com/SickRage/sickrage-issues/issues/993","id":134073829,"number":993,"title":"Subtitles not downloaded","user":{"login":"fjompis","id":17279080,"avatar_url":"https://avatars.githubusercontent.com/u/17279080?v=3","gravatar_id":"","url":"https://api.github.com/users/fjompis","html_url":"https://github.com/fjompis","followers_url":"https://api.github.com/users/fjompis/followers","following_url":"https://api.github.com/users/fjompis/following{/other_user}","gists_url":"https://api.github.com/users/fjompis/gists{/gist_id}","starred_url":"https://api.github.com/users/fjompis/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/fjompis/subscriptions","organizations_url":"https://api.github.com/users/fjompis/orgs","repos_url":"https://api.github.com/users/fjompis/repos","events_url":"https://api.github.com/users/fjompis/events{/privacy}","received_events_url":"https://api.github.com/users/fjompis/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":1,"created_at":"2016-02-16T19:23:22Z","updated_at":"2016-02-16T19:23:24Z","closed_at":null,"body":"I'm trying to use the subtitle downloading for my shows, but it's not downloading any subtitles even if subtitles are specified per show (english subtitles).\r\n\r\nHere the log:\r\n2016-02-12 23:16:21 DEBUG SHOWQUEUE-SUBTITLE :: 303236: No episodes to download subtitles for Outsiders\r\n2016-02-12 23:16:21 DEBUG SHOWQUEUE-SUBTITLE :: 303236: Downloading subtitles\r\n2016-02-12 23:16:21 INFO SHOWQUEUE-SUBTITLE :: Downloading subtitles for Outsiders\r\n2016-02-12 23:11:56 DEBUG SHOWQUEUE-SUBTITLE :: 303236: No episodes to download subtitles for Outsiders\r\n2016-02-12 23:11:56 DEBUG SHOWQUEUE-SUBTITLE :: 303236: Downloading subtitles\r\n2016-02-12 23:11:56 INFO SHOWQUEUE-SUBTITLE :: Downloading subtitles for Outsiders\r\n\r\nThe subtitles are indeed present on opensubtitles (if I manually search using mkv filename). If I go to show and click download subtitles the above log show.\r\n\r\nIf I try to manage missing subtitles:\r\nAll of your episodes have Undetermined subtitles\r\n\r\nI updated the system yesterday, using check for updates. It now says no new updates needed.\r\nPython Version:\t2.7.6 (default, Jun 22 2015, 17:58:13) [GCC 4.8.2]\r\nSSL Version:\tOpenSSL 1.0.1f 6 Jan 2014\r\nOS:\tLinux-3.14.51-grsec-x86_64-with-Ubuntu-14.04-trusty\r\nLocale:\ten_US.UTF-8\r\nSubtitles config:\r\n\r\n[Subtitles]\r\nuse_subtitles = 1\r\nsubtitles_languages = eng\r\nSUBTITLES_SERVICES_LIST = \"opensubtitles,subscenter,tvsubtitles,thesubdb ,pod napisi,addic7ed,legendastv,napiprojekt\"\r\nSUBTITLES_SERVICES_ENABLED = 1|1|1|0|0|0|0|0\r\nsubtitles_dir = \"\"\r\nsubtitles_default = 1\r\nsubtitles_history = 1\r\nsubtitles_perfect_match = 1\r\nembedded_subtitles_all = 0\r\nsubtitles_hearing_impaired = 0\r\nsubtitles_finder_frequency = 1\r\nsubtitles_multi = 0\r\nsubtitles_extra_scripts = \"\"\r\nsubtitles_download_in_pp = 0\r\naddic7ed_username = \"\"\r\naddic7ed_password = \"\"\r\nlegendastv_username = \"\"\r\nlegendastv_password = \"\"\r\nopensubtitles_username = hubbabubba\r\nopensubtitles_password = hubbabubbaisnotpasswordsmily"},"comment":{"url":"https://api.github.com/repos/SickRage/sickrage-issues/issues/comments/184840597","html_url":"https://github.com/SickRage/sickrage-issues/issues/993#issuecomment-184840597","issue_url":"https://api.github.com/repos/SickRage/sickrage-issues/issues/993","id":184840597,"user":{"login":"SickRage2","id":15840237,"avatar_url":"https://avatars.githubusercontent.com/u/15840237?v=3","gravatar_id":"","url":"https://api.github.com/users/SickRage2","html_url":"https://github.com/SickRage2","followers_url":"https://api.github.com/users/SickRage2/followers","following_url":"https://api.github.com/users/SickRage2/following{/other_user}","gists_url":"https://api.github.com/users/SickRage2/gists{/gist_id}","starred_url":"https://api.github.com/users/SickRage2/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/SickRage2/subscriptions","organizations_url":"https://api.github.com/users/SickRage2/orgs","repos_url":"https://api.github.com/users/SickRage2/repos","events_url":"https://api.github.com/users/SickRage2/events{/privacy}","received_events_url":"https://api.github.com/users/SickRage2/received_events","type":"User","site_admin":false},"created_at":"2016-02-16T19:23:24Z","updated_at":"2016-02-16T19:23:24Z","body":"Thanks for the issue report! Before a real human comes by, please make sure your report has all the below criteria checked\n\n- [ ] Include basic information: Branch/Commit, OS, What you did, What happened, What you expected\n- [ ] Enable debug logging (be sure to disable after the bug is fixed)\n- [x] Post debug logs, either inline (for smaller logs) or using gist\n- [ ] Please wrap inline logs inside \\`\\`\\` and \\`\\`\\` for readability\n\nPlease make sure you also read [how to create an issue](https://github.com/SickRage/sickrage-issues/blob/master/README.md) and followed all of the steps. \n\nThe title should describe your issue. Having \"SR not working\" or \"I get this bug\" for 100 issues, isn't really helpful. We will close issues if there isn't enough information.\n\nSometimes the devs may seem like grunts and respond with short answers. This isn't (always) because the dev hates you, but because he's on mobile or busy fixing bugs. If something isn't clear, please let us know, and this bot may get updated to automatically answer you.\n\nThanks!"}}