{"action":"created","issue":{"url":"https://api.github.com/repos/osTicket/osTicket/issues/3304","repository_url":"https://api.github.com/repos/osTicket/osTicket","labels_url":"https://api.github.com/repos/osTicket/osTicket/issues/3304/labels{/name}","comments_url":"https://api.github.com/repos/osTicket/osTicket/issues/3304/comments","events_url":"https://api.github.com/repos/osTicket/osTicket/issues/3304/events","html_url":"https://github.com/osTicket/osTicket/issues/3304","id":169368809,"number":3304,"title":"1.10-rc3 Duplicate user - same email, different name","user":{"login":"chucks26","id":20221464,"avatar_url":"https://avatars.githubusercontent.com/u/20221464?v=3","gravatar_id":"","url":"https://api.github.com/users/chucks26","html_url":"https://github.com/chucks26","followers_url":"https://api.github.com/users/chucks26/followers","following_url":"https://api.github.com/users/chucks26/following{/other_user}","gists_url":"https://api.github.com/users/chucks26/gists{/gist_id}","starred_url":"https://api.github.com/users/chucks26/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/chucks26/subscriptions","organizations_url":"https://api.github.com/users/chucks26/orgs","repos_url":"https://api.github.com/users/chucks26/repos","events_url":"https://api.github.com/users/chucks26/events{/privacy}","received_events_url":"https://api.github.com/users/chucks26/received_events","type":"User","site_admin":false},"labels":[],"state":"closed","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":3,"created_at":"2016-08-04T13:02:28Z","updated_at":"2016-08-05T09:50:47Z","closed_at":"2016-08-05T09:50:47Z","body":"Hi to all,\r\n\r\nas always, sorry for my English...\r\nI noticed a strange issue...my system is configurated with no registration and with the ability to open tickets for guests. As axpected, when a user submit a ticket for the first time, enters name, mail and other required fields, system create a new user. Second time, if he enter the same email, no matter what he specifies in the \"name\" field, system recognizes user and associate the ticket with data of the \"first\" user...OK, I think this is the way Osticket is intended to work...\r\n\r\nStrange things now....If I insert a new user manually (agent panel) before that user create a ticket, when the user will create one, system will pick up user data insereted by agent.\r\nInstead, if I IMPORT user from copy/paste or CSV files, when a user will fill up a new ticket (using a mail alredy imported), system will create another new user with the same email...I'm really sure that email is the same!\r\n\r\nAny hint?\r\n\r\nThank you,\r\nChuck26"},"comment":{"url":"https://api.github.com/repos/osTicket/osTicket/issues/comments/237810085","html_url":"https://github.com/osTicket/osTicket/issues/3304#issuecomment-237810085","issue_url":"https://api.github.com/repos/osTicket/osTicket/issues/3304","id":237810085,"user":{"login":"chucks26","id":20221464,"avatar_url":"https://avatars.githubusercontent.com/u/20221464?v=3","gravatar_id":"","url":"https://api.github.com/users/chucks26","html_url":"https://github.com/chucks26","followers_url":"https://api.github.com/users/chucks26/followers","following_url":"https://api.github.com/users/chucks26/following{/other_user}","gists_url":"https://api.github.com/users/chucks26/gists{/gist_id}","starred_url":"https://api.github.com/users/chucks26/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/chucks26/subscriptions","organizations_url":"https://api.github.com/users/chucks26/orgs","repos_url":"https://api.github.com/users/chucks26/repos","events_url":"https://api.github.com/users/chucks26/events{/privacy}","received_events_url":"https://api.github.com/users/chucks26/received_events","type":"User","site_admin":false},"created_at":"2016-08-05T09:50:47Z","updated_at":"2016-08-05T09:50:47Z","body":"Ok, solved!\r\n\r\nThere were some problems in spaces after the commas in the import window.\r\n\r\nI've tried to insert data in format:\r\n\r\n> name, email\r\n> Name1, abc@abc.it\r\n\r\nthe space after the comma made the trouble.\r\n\r\nWithout it everything worked great!\r\n\r\nThank you as always for the patience and support.\r\n\r\nChuck26 "}}
{"actor":{"display_login":"chucks26"}}