{"action":"created","issue":{"url":"https://api.github.com/repos/cryptomator/cryptomator/issues/238","repository_url":"https://api.github.com/repos/cryptomator/cryptomator","labels_url":"https://api.github.com/repos/cryptomator/cryptomator/issues/238/labels{/name}","comments_url":"https://api.github.com/repos/cryptomator/cryptomator/issues/238/comments","events_url":"https://api.github.com/repos/cryptomator/cryptomator/issues/238/events","html_url":"https://github.com/cryptomator/cryptomator/issues/238","id":149402561,"number":238,"title":"Can not unlock vault","user":{"login":"konus1","id":2836147,"avatar_url":"https://avatars.githubusercontent.com/u/2836147?v=3","gravatar_id":"","url":"https://api.github.com/users/konus1","html_url":"https://github.com/konus1","followers_url":"https://api.github.com/users/konus1/followers","following_url":"https://api.github.com/users/konus1/following{/other_user}","gists_url":"https://api.github.com/users/konus1/gists{/gist_id}","starred_url":"https://api.github.com/users/konus1/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/konus1/subscriptions","organizations_url":"https://api.github.com/users/konus1/orgs","repos_url":"https://api.github.com/users/konus1/repos","events_url":"https://api.github.com/users/konus1/events{/privacy}","received_events_url":"https://api.github.com/users/konus1/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":1,"created_at":"2016-04-19T09:29:19Z","updated_at":"2016-04-19T10:10:20Z","closed_at":null,"body":"### Basic Info\r\n\r\n- I'm running Cryptomator on: Windows 8.1 64bit\r\n- I'm using Cryptomator in version: 1.0.3\r\n\r\n### Description\r\nI created a vault with windows 7-64bit pro using Cryptomator version 1.0.3\r\nOn a different client, I then tried to open the vault. After entering the password, the red colored button turns green and Windows opens a new window. After a short waiting period I get the (german) error message\r\n![netzwerkfehler](https://cloud.githubusercontent.com/assets/2836147/14633950/31a354e6-0620-11e6-8e8e-fcd596dfe6d8.png)\r\nHowever I can access the linked webdav site directly and see the encrypted files.\r\n\r\nAdditionally, the virtual vault-drives are still visible after closing cryptomator and they still have drive letters in the system\r\n![connection](https://cloud.githubusercontent.com/assets/2836147/14634157/fd301b1c-0620-11e6-8ddd-e6f60db836d1.png)\r\n\r\n### Log File\r\n```\r\n2016-04-19 11:11:19,711 INFO  [SingleInstanceManager:299] no running instance found\r\n2016-04-19 11:11:20,891 DEBUG [SingleInstanceManager:325] InstanceManager bound to port 54596\r\n2016-04-19 11:11:21,231 DEBUG [WelcomeController:151] Current version: 1.0.3, lastest version: 1.0.3\r\n2016-04-19 11:11:45,300 INFO  [WebDavMounterProvider:39] Using WindowsWebDavMounter\r\n2016-04-19 11:11:45,308 INFO  [log:186] Logging initialized @26026ms\r\n2016-04-19 11:11:45,373 INFO  [Server:345] jetty-9.3.3.v20150827\r\n2016-04-19 11:11:45,398 INFO  [ContextHandler:775] Started o.e.j.s.ServletContextHandler@37dc8f42{/,null,AVAILABLE}\r\n2016-04-19 11:11:45,409 INFO  [ServerConnector:270] Started ServerConnector@4186b18{HTTP/1.1,[http/1.1]}{0.0.0.0:54623}\r\n2016-04-19 11:11:45,409 INFO  [Server:397] Started @26129ms\r\n2016-04-19 11:11:45,410 INFO  [WebDavServer:79] Cryptomator is running on port 54623\r\n2016-04-19 11:11:46,448 INFO  [WebDavServer:117] Servlet available under http://localhost:54623/scan\r\n2016-04-19 11:11:46,452 INFO  [AbstractWebdavServlet:169] authenticate-header = Basic realm=\"Jackrabbit Webdav Server\"\r\n2016-04-19 11:11:46,453 INFO  [AbstractWebdavServlet:174] csrf-protection = null\r\n2016-04-19 11:11:46,453 INFO  [AbstractWebdavServlet:181] createAbsoluteURI = true\r\n2016-04-19 11:11:46,453 INFO  [ContextHandler:775] Started o.e.j.s.ServletContextHandler@97938cf{/scan,null,AVAILABLE}\r\n2016-04-19 11:11:46,481 DEBUG [CommandResult:85] Command execution finished. Exit code: 0\r\nOutput: Der Vorgang wurde erfolgreich beendet.\r\n...\r\n\r\n2016-04-19 11:12:01,047 DEBUG [CommandResult:85] Command execution finished. Exit code: 0\r\nOutput: Laufwerk X: ist jetzt mit \\\\localhost@54623\\DavWWWRoot\\scan verbunden.\r\n...\r\n\r\n2016-04-19 11:19:26,099 DEBUG [CommandResult:85] Command execution finished. Exit code: 0\r\nOutput: X: wurde erfolgreich gel”scht.\r\n\r\n\r\n2016-04-19 11:19:26,101 INFO  [ContextHandler:885] Stopped o.e.j.s.ServletContextHandler@97938cf{/scan,null,UNAVAILABLE}\r\n2016-04-19 11:19:29,857 DEBUG [Server:416] doStop org.eclipse.jetty.server.Server@2bf76575\r\n2016-04-19 11:19:29,858 DEBUG [Server:438] Graceful shutdown org.eclipse.jetty.server.Server@2bf76575 by \r\n2016-04-19 11:19:29,860 INFO  [ServerConnector:310] Stopped ServerConnector@4186b18{HTTP/1.1,[http/1.1]}{0.0.0.0:0}\r\n2016-04-19 11:19:29,861 INFO  [ContextHandler:885] Stopped o.e.j.s.ServletContextHandler@37dc8f42{/,null,UNAVAILABLE}\r\n```\r\n\r\n"},"comment":{"url":"https://api.github.com/repos/cryptomator/cryptomator/issues/comments/211841095","html_url":"https://github.com/cryptomator/cryptomator/issues/238#issuecomment-211841095","issue_url":"https://api.github.com/repos/cryptomator/cryptomator/issues/238","id":211841095,"user":{"login":"markuskreusch","id":1536532,"avatar_url":"https://avatars.githubusercontent.com/u/1536532?v=3","gravatar_id":"","url":"https://api.github.com/users/markuskreusch","html_url":"https://github.com/markuskreusch","followers_url":"https://api.github.com/users/markuskreusch/followers","following_url":"https://api.github.com/users/markuskreusch/following{/other_user}","gists_url":"https://api.github.com/users/markuskreusch/gists{/gist_id}","starred_url":"https://api.github.com/users/markuskreusch/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/markuskreusch/subscriptions","organizations_url":"https://api.github.com/users/markuskreusch/orgs","repos_url":"https://api.github.com/users/markuskreusch/repos","events_url":"https://api.github.com/users/markuskreusch/events{/privacy}","received_events_url":"https://api.github.com/users/markuskreusch/received_events","type":"User","site_admin":false},"created_at":"2016-04-19T10:10:20Z","updated_at":"2016-04-19T10:10:20Z","body":"According to the log output the location has been successfully mounted (we did not get an error code from the mount command). The error message is displayed by Windows Explorer which sometimes has problems accessing webdav or other network shares.\r\n\r\nYou may try to:\r\n* temporarily disable your antivirus / firewall solution to check if it interferes with Cryptomator, if so you may reconfigure it to allow all connections from/to the virtual drives\r\n* go to the Cryptomator settings and check the IPv6 checkbox. This will use IPv6 for mounting which works better on some systems\r\n\r\nBecause the connection to the drives does not work well Windows may leave them connected when closing Cryptomator eventhough we try to remove them. You will have to manually remove them. You can do this by right-clicking \"Computer\" in Windows Explorer and selecting \"Netzlaufwerk trennen...\"."}}