{"action":"closed","issue":{"url":"https://api.github.com/repos/QualityUnit/la-public/issues/28","repository_url":"https://api.github.com/repos/QualityUnit/la-public","labels_url":"https://api.github.com/repos/QualityUnit/la-public/issues/28/labels{/name}","comments_url":"https://api.github.com/repos/QualityUnit/la-public/issues/28/comments","events_url":"https://api.github.com/repos/QualityUnit/la-public/issues/28/events","html_url":"https://github.com/QualityUnit/la-public/issues/28","id":128781461,"number":28,"title":"Configuration for \"Ranking\" plugin","user":{"login":"francas","id":5138520,"avatar_url":"https://avatars.githubusercontent.com/u/5138520?v=3","gravatar_id":"","url":"https://api.github.com/users/francas","html_url":"https://github.com/francas","followers_url":"https://api.github.com/users/francas/followers","following_url":"https://api.github.com/users/francas/following{/other_user}","gists_url":"https://api.github.com/users/francas/gists{/gist_id}","starred_url":"https://api.github.com/users/francas/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/francas/subscriptions","organizations_url":"https://api.github.com/users/francas/orgs","repos_url":"https://api.github.com/users/francas/repos","events_url":"https://api.github.com/users/francas/events{/privacy}","received_events_url":"https://api.github.com/users/francas/received_events","type":"User","site_admin":false},"labels":[],"state":"closed","locked":false,"assignee":null,"milestone":null,"comments":0,"created_at":"2016-01-26T10:17:38Z","updated_at":"2016-04-21T12:29:56Z","closed_at":"2016-04-21T12:29:56Z","body":"At the moment \"Ranking\" plugin does not have any configuration option.\r\n\r\nOne thing we would need to configure is to define whose replies the ranking text is added to. For example, in my understanding as we track agents performance, we want only the agents' responses to include ranking text. Admins' responses should not include ranking and we don't want customers to rate them. So we'd like to see a \"Configure\" button for \"Ranking\" plugin with radio button \"Include ranking for\" options: a) All replies b) Agents only (exclude admins)."}}