{"action":"created","issue":{"url":"https://api.github.com/repos/owncloud/mail/issues/1569","repository_url":"https://api.github.com/repos/owncloud/mail","labels_url":"https://api.github.com/repos/owncloud/mail/issues/1569/labels{/name}","comments_url":"https://api.github.com/repos/owncloud/mail/issues/1569/comments","events_url":"https://api.github.com/repos/owncloud/mail/issues/1569/events","html_url":"https://github.com/owncloud/mail/issues/1569","id":166652256,"number":1569,"title":"Connecting email account","user":{"login":"coltonarmstrong","id":19787565,"avatar_url":"https://avatars.githubusercontent.com/u/19787565?v=3","gravatar_id":"","url":"https://api.github.com/users/coltonarmstrong","html_url":"https://github.com/coltonarmstrong","followers_url":"https://api.github.com/users/coltonarmstrong/followers","following_url":"https://api.github.com/users/coltonarmstrong/following{/other_user}","gists_url":"https://api.github.com/users/coltonarmstrong/gists{/gist_id}","starred_url":"https://api.github.com/users/coltonarmstrong/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/coltonarmstrong/subscriptions","organizations_url":"https://api.github.com/users/coltonarmstrong/orgs","repos_url":"https://api.github.com/users/coltonarmstrong/repos","events_url":"https://api.github.com/users/coltonarmstrong/events{/privacy}","received_events_url":"https://api.github.com/users/coltonarmstrong/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/owncloud/mail/labels/needs%20info","name":"needs info","color":"fbca04"}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":10,"created_at":"2016-07-20T18:40:41Z","updated_at":"2016-08-16T19:10:03Z","closed_at":null,"body":"### Steps to reproduce\r\n1.go to mail\r\n2.type in imap/smtp info\r\n3.smtp can not connect to server\r\n\r\n### Expected behaviour\r\nconnect to server\r\n\r\n### Actual behaviour\r\nnot connecting to server\r\n\r\n### ownCloud Mail\r\n\r\n**ownCloud Mail version:** (see ownCloud apps admin page)\r\n\r\n0.5.2\r\n\r\n**Mailserver or service:** (e.g. Outlook, Yahoo, Gmail, Exchange,...)\r\n\r\naol and gmail\r\n\r\n**Transport security - IMAP:** (None, SSL, TLS, STARTTLS) \r\n\r\nnone\r\n\r\n**Transport security - SMTP:** (None, SSL, TLS, STARTTLS)\r\n\r\nnone\r\n\r\n**Number of accounts:**\r\n\r\n2\r\n\r\n**ownCloud Mail version build date:** (only if you are using a Nightly Build)\r\n\r\nna\r\n\r\n### ownCloud Core\r\n\r\n9.01\r\n\r\n#### Server configuration\r\n**Operating system**:\r\nlinux\r\n\r\n**Web server:**\r\n\r\n**Database:**\r\nmysql/sqlite\r\n\r\n**PHP version:**\r\n\r\n**ownCloud version:** (see ownCloud admin page)\r\n\r\n9.01\r\n\r\n**Updated from an older ownCloud or fresh install:**\r\n\r\nFresh\r\n\r\n**List of activated apps:**\r\n\r\nflowupload, files, activity, mail, gallery, activity, contacts, calendar\r\n\r\n```\r\nIf you have access to your command line run e.g.:\r\nsudo -u www-data php occ app:list\r\nfrom within your ownCloud installation folder\r\n```\r\n\r\n**The content of config/config.php:**\r\n\r\n```\r\nIf you have access to your command line run e.g.:\r\nsudo -u www-data php occ config:list system\r\nfrom within your ownCloud installation folder\r\n\r\nor \r\n\r\nInsert your config.php content here\r\n(Without the database password, passwordsalt and secret)\r\n```\r\n\r\n#### Client configuration\r\n**Browser:**\r\n\r\n**Operating system:**\r\n\r\n#### Logs\r\n##### Web server error log\r\n```\r\nInsert your webserver log here\r\n```\r\n\r\n##### ownCloud log (data/owncloud.log)\r\n```\r\nInsert your ownCloud log here\r\n```Creating account failed: Error connecting to mail server.\r\n\r\n##### Horde IMAP log (data/horde_imap.log)\r\n```\r\nInsert your horde IMAP log here, see https://github.com/owncloud/mail#debug-mode\r\n```\r\n\r\n##### Horde SMTP log (data/horde_smtp.log)\r\n```\r\nInsert your horde SMTP log here, see https://github.com/owncloud/mail#debug-mode\r\n```\r\n\r\n##### Browser log\r\n```\r\nInsert your browser log here, this could for example include:\r\n\r\na) The javascript console log\r\nb) The network log \r\nc) ...\r\n```\r\n"},"comment":{"url":"https://api.github.com/repos/owncloud/mail/issues/comments/240206259","html_url":"https://github.com/owncloud/mail/issues/1569#issuecomment-240206259","issue_url":"https://api.github.com/repos/owncloud/mail/issues/1569","id":240206259,"user":{"login":"reubenlillie","id":16792087,"avatar_url":"https://avatars.githubusercontent.com/u/16792087?v=3","gravatar_id":"","url":"https://api.github.com/users/reubenlillie","html_url":"https://github.com/reubenlillie","followers_url":"https://api.github.com/users/reubenlillie/followers","following_url":"https://api.github.com/users/reubenlillie/following{/other_user}","gists_url":"https://api.github.com/users/reubenlillie/gists{/gist_id}","starred_url":"https://api.github.com/users/reubenlillie/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/reubenlillie/subscriptions","organizations_url":"https://api.github.com/users/reubenlillie/orgs","repos_url":"https://api.github.com/users/reubenlillie/repos","events_url":"https://api.github.com/users/reubenlillie/events{/privacy}","received_events_url":"https://api.github.com/users/reubenlillie/received_events","type":"User","site_admin":false},"created_at":"2016-08-16T19:10:03Z","updated_at":"2016-08-16T19:10:03Z","body":"_Trying not to submit a duplicate ticket_\r\n\r\nI'm having a similar issue to @coltonarmstrong, only sometimes I receive an additional/alternate \r\nerror message\r\n\r\ncf. from **owncloud.log** (with emphasis):\r\n> {\"reqId\":\"V7NeGUXDfDgAAFD4bTkAAAHD\",\"remoteAddr\":\"_IP_ADDRESS_\",\"app\":\"mail\",\"message\":**\"Creating account failed: Message could not be delivered - the address was not found, is unknown, or is not receiving messages.\"**,\"level\":3,\"time\":\"2016-08-16T18:40:25+00:00\",\"method\":\"POST\",\"url\":\"\\/index.php\\/apps\\/mail\\/accounts\",\"user\":\"_USERNAME_\"}\r\n\r\n**ownCloud Version:**\r\n9.1.0 (stable)\r\n\r\n**Local Operating System:**\r\nBodhi Linux 3.2.1 (64-bit)\r\n\r\n**Browser:**\r\nMozilla Firefox 48.0\r\n\r\n**Web Server:**\r\nBluehost (dedicated IP w/ssl)\r\n\r\n* cPanel: 11.52.6\r\n* Apache: 2.2.31\r\n* PHP: 5.4.24\r\n* MySQL: 5.5.42\r\n* Perl: 5.10.1\r\n\r\n**Mailserver:**\r\nRoundcube 1.2.0\r\n(experimented w/switching to Horde, but received same error messages)"}}
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