{"action":"created","comment":{"url":"https://api.github.com/repos/akeneo/pim-docs/pulls/comments/91694178","pull_request_review_id":12202072,"id":91694178,"diff_hunk":"@@ -0,0 +1,142 @@\n+First aid kit\n+=============\n+\n+Here is our first aid kit if you encounter a bug on your PIM project.\n+\n+.. image:: /troubleshooting/unicorn-akeneo_128.png\n+\n+\n+Step 1: are you sure that it's a bug?\n+-------------------------------------\n+\n+Sometimes, it's quite clear that the behaviour you experience is a bug. But it is not always the case. Some behaviours can occur because you missed something (for instance a permissions misconfiguration), and the PIM just works as designed.\n+\n+If you have doubts, please have a look at the following resources. If not, go to the next step.\n+\n+* The PIM knowledge base: https://www.akeneo.com/knowledge-base/\n+* The PIM user guides: https://www.akeneo.com/user-guide/\n+\n+.. tip::\n+\n+    User guides can be accessed at any moment from the **(?)** icon on the top right corner of the PIM.\n+\n+Step 2: is your computer ready to use the PIM?\n+----------------------------------------------\n+\n+There are some client side requirements to use the PIM. Please check that everything is OK by looking at :doc:`/reference/technical_information/client_side_compatibilities`.\n+\n+Step 3: are the system requirements still OK?\n+---------------------------------------------\n+\n+Maybe something has been changed in your server. You can check that by running the following command:\n+\n+.. code-block:: txt\n+\n+    cd /path/to/your/pim/\n+    php app/console pim:installer:check-requirements\n+\n+.. note::\n+\n+    All our system requirements can also be found in this documentation:\n+    :doc:`/developer_guide/installation/system_requirements/system_requirements`.\n+\n+In addition, check that:\n+\n+* The Xdebug PHP extension is well deactivated.\n+* The PIM commands are well run in prod mode instead of dev mode (See: https://symfony.com/doc/2.7/configuration/environments.html#selecting-the-environment-for-console-commands)\n+* Your crontab scheduled PIM commands are not launched too frequently.\n+\n+Step 4: what about your infrastructure?\n+---------------------------------------\n+\n+Depending on your infrastructure, you may need to check some points:\n+\n+* Make sure you are not experiencing latency issues on your local network.\n+* Make sure you don't have an issue with one of your network equipments for instance with a proxy server.\n+\n+\n+Step 5: is your PIM up-to-date?\n+-------------------------------\n+\n+Make sure that you applied the latest patches available for your PIM version.","path":"troubleshooting/first_aid_kit/index.rst","position":61,"original_position":61,"commit_id":"23d9662f7bbe13c0b05cc4b273ff282cc93c316a","original_commit_id":"23d9662f7bbe13c0b05cc4b273ff282cc93c316a","user":{"login":"phaseinducer","id":659491,"avatar_url":"https://avatars.githubusercontent.com/u/659491?v=3","gravatar_id":"","url":"https://api.github.com/users/phaseinducer","html_url":"https://github.com/phaseinducer","followers_url":"https://api.github.com/users/phaseinducer/followers","following_url":"https://api.github.com/users/phaseinducer/following{/other_user}","gists_url":"https://api.github.com/users/phaseinducer/gists{/gist_id}","starred_url":"https://api.github.com/users/phaseinducer/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/phaseinducer/subscriptions","organizations_url":"https://api.github.com/users/phaseinducer/orgs","repos_url":"https://api.github.com/users/phaseinducer/repos","events_url":"https://api.github.com/users/phaseinducer/events{/privacy}","received_events_url":"https://api.github.com/users/phaseinducer/received_events","type":"User","site_admin":false},"body":"Maybe we can say that the info is available in the PIM's footer?","created_at":"2016-12-09T10:39:33Z","updated_at":"2016-12-09T10:39:33Z","html_url":"https://github.com/akeneo/pim-docs/pull/432#discussion_r91694178","pull_request_url":"https://api.github.com/repos/akeneo/pim-docs/pulls/432","_links":{"self":{"href":"https://api.github.com/repos/akeneo/pim-docs/pulls/comments/91694178"},"html":{"href":"https://github.com/akeneo/pim-docs/pull/432#discussion_r91694178"},"pull_request":{"href":"https://api.github.com/repos/akeneo/pim-docs/pulls/432"}}},"pull_request":{"url":"https://api.github.com/repos/akeneo/pim-docs/pulls/432","id":96935096,"html_url":"https://github.com/akeneo/pim-docs/pull/432","diff_url":"https://github.com/akeneo/pim-docs/pull/432.diff","patch_url":"https://github.com/akeneo/pim-docs/pull/432.patch","issue_url":"https://api.github.com/repos/akeneo/pim-docs/issues/432","number":432,"state":"open","locked":false,"title":"added troubleshooting guide, improved report a bug guide","user":{"login":"fabienlem","id":19775001,"avatar_url":"https://avatars.githubusercontent.com/u/19775001?v=3","gravatar_id":"","url":"https://api.github.com/users/fabienlem","html_url":"https://github.com/fabienlem","followers_url":"https://api.github.com/users/fabienlem/followers","following_url":"https://api.github.com/users/fabienlem/following{/other_user}","gists_url":"https://api.github.com/users/fabienlem/gists{/gist_id}","starred_url":"https://api.github.com/users/fabienlem/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/fabienlem/subscriptions","organizations_url":"https://api.github.com/users/fabienlem/orgs","repos_url":"https://api.github.com/users/fabienlem/repos","events_url":"https://api.github.com/users/fabienlem/events{/privacy}","received_events_url":"https://api.github.com/users/fabienlem/received_events","type":"User","site_admin":false},"body":"Added troubleshooting guide\r\nImproved report a bug guide\r\n\r\nGoals:\r\n\r\n- Have a generic documentation \"First aid kit\" in order to help user to eliminate the most common bug causes.\r\n- Have documentation which help user to qualify the bugs \"Report a Bug\" and \"Bug qualification\".\r\n- Have generic articles for known 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