{"action":"created","issue":{"url":"https://api.github.com/repos/kaltura/player-sdk-native-ios/issues/169","repository_url":"https://api.github.com/repos/kaltura/player-sdk-native-ios","labels_url":"https://api.github.com/repos/kaltura/player-sdk-native-ios/issues/169/labels{/name}","comments_url":"https://api.github.com/repos/kaltura/player-sdk-native-ios/issues/169/comments","events_url":"https://api.github.com/repos/kaltura/player-sdk-native-ios/issues/169/events","html_url":"https://github.com/kaltura/player-sdk-native-ios/issues/169","id":154567018,"number":169,"title":"Error: The request timed out.","user":{"login":"jonigl","id":4612832,"avatar_url":"https://avatars.githubusercontent.com/u/4612832?v=3","gravatar_id":"","url":"https://api.github.com/users/jonigl","html_url":"https://github.com/jonigl","followers_url":"https://api.github.com/users/jonigl/followers","following_url":"https://api.github.com/users/jonigl/following{/other_user}","gists_url":"https://api.github.com/users/jonigl/gists{/gist_id}","starred_url":"https://api.github.com/users/jonigl/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/jonigl/subscriptions","organizations_url":"https://api.github.com/users/jonigl/orgs","repos_url":"https://api.github.com/users/jonigl/repos","events_url":"https://api.github.com/users/jonigl/events{/privacy}","received_events_url":"https://api.github.com/users/jonigl/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":1,"created_at":"2016-05-12T19:54:34Z","updated_at":"2016-05-12T20:05:05Z","closed_at":null,"body":"Hi!\r\n\r\nSometimes my app is getting this output error:\r\n\r\n```\r\n::Error:: -[KPControlsUIWebview webView:didFailLoadWithError:] (line:155)\r\nError: The request timed out.\r\n```\r\n\r\nIs there any way to solve this, perhaps restarting the request, because probably is an internet connections issue but restart the request would help.\r\n\r\nThanks!\r\nJonathan"},"comment":{"url":"https://api.github.com/repos/kaltura/player-sdk-native-ios/issues/comments/218869888","html_url":"https://github.com/kaltura/player-sdk-native-ios/issues/169#issuecomment-218869888","issue_url":"https://api.github.com/repos/kaltura/player-sdk-native-ios/issues/169","id":218869888,"user":{"login":"kaltura-hooks","id":8864000,"avatar_url":"https://avatars.githubusercontent.com/u/8864000?v=3","gravatar_id":"","url":"https://api.github.com/users/kaltura-hooks","html_url":"https://github.com/kaltura-hooks","followers_url":"https://api.github.com/users/kaltura-hooks/followers","following_url":"https://api.github.com/users/kaltura-hooks/following{/other_user}","gists_url":"https://api.github.com/users/kaltura-hooks/gists{/gist_id}","starred_url":"https://api.github.com/users/kaltura-hooks/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/kaltura-hooks/subscriptions","organizations_url":"https://api.github.com/users/kaltura-hooks/orgs","repos_url":"https://api.github.com/users/kaltura-hooks/repos","events_url":"https://api.github.com/users/kaltura-hooks/events{/privacy}","received_events_url":"https://api.github.com/users/kaltura-hooks/received_events","type":"User","site_admin":false},"created_at":"2016-05-12T20:05:04Z","updated_at":"2016-05-12T20:05:04Z","body":"Hi @jonigl,\n\nThank for you reporting an issue and helping to improve Kaltura!\n\nIf you're having some issues getting your player set up, there are quite a few steps that can be taken to figure things out. \n\n\nIn order to expedite the reporting process, please follow instructions in the doc below, prior to submitting a bug/issue\n\nhttps://github.com/kaltura/player-sdk-native-ios/wiki/How-To-Report-an-Issue-with-the-Kaltura-iOS-Player-SDK\n\n\nIf you only have a general question rather than a bug report, please close this issue, post at:\nhttps://forum.kaltura.org/c/community-forums/player-sdk\n\nAnd add a comment to the Github issue linking to your post.\n\nThank you in advance!\n"}}