{"action":"opened","issue":{"url":"https://api.github.com/repos/humanmade/backupwordpress/issues/1150","repository_url":"https://api.github.com/repos/humanmade/backupwordpress","labels_url":"https://api.github.com/repos/humanmade/backupwordpress/issues/1150/labels{/name}","comments_url":"https://api.github.com/repos/humanmade/backupwordpress/issues/1150/comments","events_url":"https://api.github.com/repos/humanmade/backupwordpress/issues/1150/events","html_url":"https://github.com/humanmade/backupwordpress/issues/1150","id":196452244,"number":1150,"title":"Symlink handling causing timeout errors","user":{"login":"katmoody","id":5481211,"avatar_url":"https://avatars.githubusercontent.com/u/5481211?v=3","gravatar_id":"","url":"https://api.github.com/users/katmoody","html_url":"https://github.com/katmoody","followers_url":"https://api.github.com/users/katmoody/followers","following_url":"https://api.github.com/users/katmoody/following{/other_user}","gists_url":"https://api.github.com/users/katmoody/gists{/gist_id}","starred_url":"https://api.github.com/users/katmoody/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/katmoody/subscriptions","organizations_url":"https://api.github.com/users/katmoody/orgs","repos_url":"https://api.github.com/users/katmoody/repos","events_url":"https://api.github.com/users/katmoody/events{/privacy}","received_events_url":"https://api.github.com/users/katmoody/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2016-12-19T16:09:37Z","updated_at":"2016-12-19T16:09:37Z","closed_at":null,"body":"### Description of issue\r\nOn one site that was experiencing the spinning wheel of doom when configuring site size, we were able to gain additional troubleshooting help from the tech support for her host, SiteGround. \r\n\r\nThis led to the discovery that symlinks were causing a loop that maxed the timeout limits on the server. \r\n\r\n**From Ivan, at Siteground:** \r\n\r\n> The backup functionality is breaking even on a default, empty installation if you have a symlink pointing to the current folder e.g:\r\n> \r\n> lrwxrwxrwx 1 user user 1 Dec 15 09:14 symlink -> ./\r\n> \r\n> This leads to a loop, that can be seen by stracing the admin-ajax.php process once you start the backup and eventually the process gets killed because a Timeout limitation, max_execution_time, etc. The backup process is completing for less than a minute on the same default WP installation when the symlinks are gone.\r\n\r\n### Additional Useful Information\r\nThey have solid server support with max_execution_limit at 120 (tried pushing it to 300 with no effect) and memory_limit at 768M.\r\n\r\nBasically all backup types, even with files excluded, attempt to run forever when clicked to run manually. (and never complete on a schedule). \r\n\r\nThis was in the support forums: https://wordpress.org/support/topic/backup-not-completing-tried-3-6-3-beta/#post-8568494\r\n \r\n"}}
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