{"action":"created","issue":{"url":"https://api.github.com/repos/mautic/mautic/issues/2420","repository_url":"https://api.github.com/repos/mautic/mautic","labels_url":"https://api.github.com/repos/mautic/mautic/issues/2420/labels{/name}","comments_url":"https://api.github.com/repos/mautic/mautic/issues/2420/comments","events_url":"https://api.github.com/repos/mautic/mautic/issues/2420/events","html_url":"https://github.com/mautic/mautic/issues/2420","id":173929970,"number":2420,"title":"Mautic Not tracking Gmail 'email opens'","user":{"login":"Augentia","id":21278778,"avatar_url":"https://avatars.githubusercontent.com/u/21278778?v=3","gravatar_id":"","url":"https://api.github.com/users/Augentia","html_url":"https://github.com/Augentia","followers_url":"https://api.github.com/users/Augentia/followers","following_url":"https://api.github.com/users/Augentia/following{/other_user}","gists_url":"https://api.github.com/users/Augentia/gists{/gist_id}","starred_url":"https://api.github.com/users/Augentia/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Augentia/subscriptions","organizations_url":"https://api.github.com/users/Augentia/orgs","repos_url":"https://api.github.com/users/Augentia/repos","events_url":"https://api.github.com/users/Augentia/events{/privacy}","received_events_url":"https://api.github.com/users/Augentia/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2016-08-30T04:57:01Z","updated_at":"2016-09-01T11:40:03Z","closed_at":null,"body":"What type of report is this: Bug\r\n\r\n| Q  | A\r\n| ---| ---\r\n| Bug report? | Bug that mautic not tracking gmail email opens\r\n| Feature request? | \r\n| Enhancement? | \r\n\r\n## Description:\r\nI triggered a test campaign yesterday - and covered major email domains viz., Yahoo, Gmail, Hotmail, Outlook et al. The email opens are tracked in email domains except Gmail. Please refer Contact ID 993 (my gmail account - sivkishor@gmail.com) or ID 10022 my colleagues gmail - where I received the first email and opened it. The Mautic still says the email not read. And it triggered a reminder email after 3 hours, which should be triggered only if the 1st email is not opened. I opened the reminder email too in Gmail - however it still not showing as opened. Please check this issue with Gmail domains. In my colleagues case it behaved very differently - it tracked the 1st email as open, however it failed to track 2nd and 3rd emails on different subject (though he had opened these emails). \r\n\r\n## If a bug: \r\n\r\n| Q   | A\r\n| --- | ---\r\n| Mautic version | Mautic.com \r\n| PHP version | \r\n\r\n### Steps to reproduce:\r\n1. Intermittent issues with Gmail opens (you may need to send 2 or 3 gmail accounts and see in some cases - email open not getting tracked.\r\n2. \r\n \r\n### Log errors: \r\n\r\n_Please check for related errors in the latest log file in [mautic root]/app/log/ and/or the web server's logs and post them here. Be sure to remove sensitive information if applicable._ \r\n\r\n"},"comment":{"url":"https://api.github.com/repos/mautic/mautic/issues/comments/244053591","html_url":"https://github.com/mautic/mautic/issues/2420#issuecomment-244053591","issue_url":"https://api.github.com/repos/mautic/mautic/issues/2420","id":244053591,"user":{"login":"zyzioziom","id":7796424,"avatar_url":"https://avatars.githubusercontent.com/u/7796424?v=3","gravatar_id":"","url":"https://api.github.com/users/zyzioziom","html_url":"https://github.com/zyzioziom","followers_url":"https://api.github.com/users/zyzioziom/followers","following_url":"https://api.github.com/users/zyzioziom/following{/other_user}","gists_url":"https://api.github.com/users/zyzioziom/gists{/gist_id}","starred_url":"https://api.github.com/users/zyzioziom/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/zyzioziom/subscriptions","organizations_url":"https://api.github.com/users/zyzioziom/orgs","repos_url":"https://api.github.com/users/zyzioziom/repos","events_url":"https://api.github.com/users/zyzioziom/events{/privacy}","received_events_url":"https://api.github.com/users/zyzioziom/received_events","type":"User","site_admin":false},"created_at":"2016-09-01T11:40:03Z","updated_at":"2016-09-01T11:40:03Z","body":"Gmail disables images by default - and Mautic tracks open using 1px gif image.\r\nWere images displayed while reading your emails?"}}
{"actor":{"display_login":"zyzioziom"}}