{"action":"opened","issue":{"url":"https://api.github.com/repos/ConvergenceUS/Convergence-Music-Project/issues/236","repository_url":"https://api.github.com/repos/ConvergenceUS/Convergence-Music-Project","labels_url":"https://api.github.com/repos/ConvergenceUS/Convergence-Music-Project/issues/236/labels{/name}","comments_url":"https://api.github.com/repos/ConvergenceUS/Convergence-Music-Project/issues/236/comments","events_url":"https://api.github.com/repos/ConvergenceUS/Convergence-Music-Project/issues/236/events","html_url":"https://github.com/ConvergenceUS/Convergence-Music-Project/issues/236","id":196982482,"number":236,"title":"Customer not receiving EAM emails","user":{"login":"rikalively","id":23104131,"avatar_url":"https://avatars.githubusercontent.com/u/23104131?v=3","gravatar_id":"","url":"https://api.github.com/users/rikalively","html_url":"https://github.com/rikalively","followers_url":"https://api.github.com/users/rikalively/followers","following_url":"https://api.github.com/users/rikalively/following{/other_user}","gists_url":"https://api.github.com/users/rikalively/gists{/gist_id}","starred_url":"https://api.github.com/users/rikalively/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/rikalively/subscriptions","organizations_url":"https://api.github.com/users/rikalively/orgs","repos_url":"https://api.github.com/users/rikalively/repos","events_url":"https://api.github.com/users/rikalively/events{/privacy}","received_events_url":"https://api.github.com/users/rikalively/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2016-12-21T16:58:20Z","updated_at":"2016-12-21T16:58:20Z","closed_at":null,"body":"We have a customer who purchased an Early Adopter Membership - his order was marked and he was billed but he has not received any follow-up emails from us. We need to register him as an Early Adopter Membership and send him all of those EAM emails. \r\n\r\nHow soon can we resolve this?\r\n\r\nThis is the email Bryan sent me:\r\nHi everyone,\r\n\r\nYou can read this message chain, but here's the problem;\r\n\r\nJason Fairbanks (pastorjason@lakeworthchurch.org) says he joined CMP as an Early Adopter Member on 9/19/16.  I remember seeing his order marked as pending in the back office.  He was billed (see PayPal receipt he sent).  But he never received any follow up email from us at all, and when Debdip and team recently went through these pending sales to sort out the completed from the pending they must not have seen this order completed.  It is no longer in the order records in the back office.\r\n\r\nWe need to register him as a paid Early Adopter Member and send him the follow up email.\r\n"}}
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