{"action":"created","issue":{"url":"https://api.github.com/repos/SCPR/design/issues/40","labels_url":"https://api.github.com/repos/SCPR/design/issues/40/labels{/name}","comments_url":"https://api.github.com/repos/SCPR/design/issues/40/comments","events_url":"https://api.github.com/repos/SCPR/design/issues/40/events","html_url":"https://github.com/SCPR/design/issues/40","id":117887039,"number":40,"title":"Improve flows for \"Listen Live\" push notifications in mobile apps","user":{"login":"sdillingham","id":442483,"avatar_url":"https://avatars.githubusercontent.com/u/442483?v=3","gravatar_id":"","url":"https://api.github.com/users/sdillingham","html_url":"https://github.com/sdillingham","followers_url":"https://api.github.com/users/sdillingham/followers","following_url":"https://api.github.com/users/sdillingham/following{/other_user}","gists_url":"https://api.github.com/users/sdillingham/gists{/gist_id}","starred_url":"https://api.github.com/users/sdillingham/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/sdillingham/subscriptions","organizations_url":"https://api.github.com/users/sdillingham/orgs","repos_url":"https://api.github.com/users/sdillingham/repos","events_url":"https://api.github.com/users/sdillingham/events{/privacy}","received_events_url":"https://api.github.com/users/sdillingham/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/SCPR/design/labels/dept-product","name":"dept-product","color":"007d95"}],"state":"open","locked":false,"assignee":{"login":"sdillingham","id":442483,"avatar_url":"https://avatars.githubusercontent.com/u/442483?v=3","gravatar_id":"","url":"https://api.github.com/users/sdillingham","html_url":"https://github.com/sdillingham","followers_url":"https://api.github.com/users/sdillingham/followers","following_url":"https://api.github.com/users/sdillingham/following{/other_user}","gists_url":"https://api.github.com/users/sdillingham/gists{/gist_id}","starred_url":"https://api.github.com/users/sdillingham/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/sdillingham/subscriptions","organizations_url":"https://api.github.com/users/sdillingham/orgs","repos_url":"https://api.github.com/users/sdillingham/repos","events_url":"https://api.github.com/users/sdillingham/events{/privacy}","received_events_url":"https://api.github.com/users/sdillingham/received_events","type":"User","site_admin":false},"milestone":null,"comments":16,"created_at":"2015-11-19T19:19:50Z","updated_at":"2016-01-12T20:08:20Z","closed_at":null,"body":"We've seen some success experimenting with push notifications to drive listening around breaking/important live coverage in our phone apps. There are definitely opportunities to improve the UX around this feature. Questions to focus our explorations around:\r\n\r\n- How might we create smarter flows that acknowledge when a user is coming into the app either a) responding to a push notification or b) starting a new session close to the time when a push notification was delivered to their device?\r\n- How might we use the live rewind feature to make it easier for users to begin their listening session at a more useful point in the broadcast?\r\n\r\nAC:\r\n\r\n- [ ] Design deliverables (probably comps, flow diagrams, or a prototype) that improve app UX around \"Listen Live\" push notifications\r\n- [ ] Documentation/annotations describing the business rules around how this feature should behave"},"comment":{"url":"https://api.github.com/repos/SCPR/design/issues/comments/171038389","html_url":"https://github.com/SCPR/design/issues/40#issuecomment-171038389","issue_url":"https://api.github.com/repos/SCPR/design/issues/40","id":171038389,"user":{"login":"sdillingham","id":442483,"avatar_url":"https://avatars.githubusercontent.com/u/442483?v=3","gravatar_id":"","url":"https://api.github.com/users/sdillingham","html_url":"https://github.com/sdillingham","followers_url":"https://api.github.com/users/sdillingham/followers","following_url":"https://api.github.com/users/sdillingham/following{/other_user}","gists_url":"https://api.github.com/users/sdillingham/gists{/gist_id}","starred_url":"https://api.github.com/users/sdillingham/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/sdillingham/subscriptions","organizations_url":"https://api.github.com/users/sdillingham/orgs","repos_url":"https://api.github.com/users/sdillingham/repos","events_url":"https://api.github.com/users/sdillingham/events{/privacy}","received_events_url":"https://api.github.com/users/sdillingham/received_events","type":"User","site_admin":false},"created_at":"2016-01-12T20:08:20Z","updated_at":"2016-01-12T20:08:20Z","body":"After much thought and discussion, it's become clear that requiring the newsroom to indicate both start and end times for breaking coverage is essential to unlocking a better UX around notifications. I've created a flowchart + screen designs to document a first pass at how this might work for users depending on how they engage with the app and the timing of their interaction relative to the start/end time of special coverage. Feedback + questions appreciated.\r\n\r\n [iPhone Push Notifications Flow.pdf](https://files.zenhub.io/56955d2f7499d9997e33174c)\r\nUploaded using [**ZenHub.io**](http://www.zenhub.io)\r\n"}}