{"action":"created","issue":{"url":"https://api.github.com/repos/TheDetroitZoo/pr-mailchimp-integration/issues/36","repository_url":"https://api.github.com/repos/TheDetroitZoo/pr-mailchimp-integration","labels_url":"https://api.github.com/repos/TheDetroitZoo/pr-mailchimp-integration/issues/36/labels{/name}","comments_url":"https://api.github.com/repos/TheDetroitZoo/pr-mailchimp-integration/issues/36/comments","events_url":"https://api.github.com/repos/TheDetroitZoo/pr-mailchimp-integration/issues/36/events","html_url":"https://github.com/TheDetroitZoo/pr-mailchimp-integration/issues/36","id":189225240,"number":36,"title":"Can the 'Global from' or 'Organization Name' not be used?","user":{"login":"thisisjoewells","id":9747248,"avatar_url":"https://avatars.githubusercontent.com/u/9747248?v=3","gravatar_id":"","url":"https://api.github.com/users/thisisjoewells","html_url":"https://github.com/thisisjoewells","followers_url":"https://api.github.com/users/thisisjoewells/followers","following_url":"https://api.github.com/users/thisisjoewells/following{/other_user}","gists_url":"https://api.github.com/users/thisisjoewells/gists{/gist_id}","starred_url":"https://api.github.com/users/thisisjoewells/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/thisisjoewells/subscriptions","organizations_url":"https://api.github.com/users/thisisjoewells/orgs","repos_url":"https://api.github.com/users/thisisjoewells/repos","events_url":"https://api.github.com/users/thisisjoewells/events{/privacy}","received_events_url":"https://api.github.com/users/thisisjoewells/received_events","type":"User","site_admin":false},"labels":[{"id":442718337,"url":"https://api.github.com/repos/TheDetroitZoo/pr-mailchimp-integration/labels/in%20queue","name":"in queue","color":"0e8a16","default":false},{"id":439118985,"url":"https://api.github.com/repos/TheDetroitZoo/pr-mailchimp-integration/labels/question","name":"question","color":"cc317c","default":true}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":3,"created_at":"2016-11-14T21:02:18Z","updated_at":"2016-11-14T21:28:29Z","closed_at":null,"body":"This get's confusing a bit.  I know we've talked about this before.\r\n\r\nThe Organization name should not be used in the 'From' of the email.  It was set to Detroit Zoological Society, but emails will always need to come from the media contact Patricia or Jennie in this case.\r\n\r\nI can foresee them getting confused.  On the 4-column interface there is the place where we can set the 'Contact name'.  Changing that should change both the 'From name' in the email and the 'contact' in the body of the email.  Otherwise they will get confused.  They will change the name in 'contact' to Jennie when Patricia is out of town but then be mad that it still came from 'Patricia' in email subject 'from'.  Are you following me?\r\n\r\n "},"comment":{"url":"https://api.github.com/repos/TheDetroitZoo/pr-mailchimp-integration/issues/comments/260468268","html_url":"https://github.com/TheDetroitZoo/pr-mailchimp-integration/issues/36#issuecomment-260468268","issue_url":"https://api.github.com/repos/TheDetroitZoo/pr-mailchimp-integration/issues/36","id":260468268,"user":{"login":"thisisjoewells","id":9747248,"avatar_url":"https://avatars.githubusercontent.com/u/9747248?v=3","gravatar_id":"","url":"https://api.github.com/users/thisisjoewells","html_url":"https://github.com/thisisjoewells","followers_url":"https://api.github.com/users/thisisjoewells/followers","following_url":"https://api.github.com/users/thisisjoewells/following{/other_user}","gists_url":"https://api.github.com/users/thisisjoewells/gists{/gist_id}","starred_url":"https://api.github.com/users/thisisjoewells/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/thisisjoewells/subscriptions","organizations_url":"https://api.github.com/users/thisisjoewells/orgs","repos_url":"https://api.github.com/users/thisisjoewells/repos","events_url":"https://api.github.com/users/thisisjoewells/events{/privacy}","received_events_url":"https://api.github.com/users/thisisjoewells/received_events","type":"User","site_admin":false},"created_at":"2016-11-14T21:28:29Z","updated_at":"2016-11-14T21:28:29Z","body":"@brashrebel - good question.  It would be clean and easy to do that, but it won't work since there is a good chance a PR intern might draft or just do the timed send-out of the emails on behalf of the PR-Face-Woman who is credited as author and listed as contact.\r\n\r\n@d4mation - Yes.  This would be ok, if it doesn't break something.  Just lose Organization Name.  I appreciate the work and thought we'd need the flexibility.  But now I think it will just risk confusing them.  Press Release emails will always be 'personal' and come from a PR contact, is what they affirmed today.\r\n\r\nSo yes, you are understanding correctly, and I may not have been understanding end users, or they didn't communicate it the best.  \r\n\r\n- The users on the mailing list are used to and expect to be getting it from DZS as a given\r\n- Those users expect it to be a personal email from the contact that they can contact by hitting reply, and so on\r\n- PR/Comm team doesn't want this to come from the Society (DZS) as an organization, like a marketing eBlast, but rather a personal-professional email from a direct contact"}}
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