{"action":"created","issue":{"url":"https://api.github.com/repos/OTRS/otrs/issues/1437","repository_url":"https://api.github.com/repos/OTRS/otrs","labels_url":"https://api.github.com/repos/OTRS/otrs/issues/1437/labels{/name}","comments_url":"https://api.github.com/repos/OTRS/otrs/issues/1437/comments","events_url":"https://api.github.com/repos/OTRS/otrs/issues/1437/events","html_url":"https://github.com/OTRS/otrs/pull/1437","id":174328535,"number":1437,"title":"Added option to display number of all customer tickets in AgentTicketZoom","user":{"login":"pboguslawski","id":8192649,"avatar_url":"https://avatars.githubusercontent.com/u/8192649?v=3","gravatar_id":"","url":"https://api.github.com/users/pboguslawski","html_url":"https://github.com/pboguslawski","followers_url":"https://api.github.com/users/pboguslawski/followers","following_url":"https://api.github.com/users/pboguslawski/following{/other_user}","gists_url":"https://api.github.com/users/pboguslawski/gists{/gist_id}","starred_url":"https://api.github.com/users/pboguslawski/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/pboguslawski/subscriptions","organizations_url":"https://api.github.com/users/pboguslawski/orgs","repos_url":"https://api.github.com/users/pboguslawski/repos","events_url":"https://api.github.com/users/pboguslawski/events{/privacy}","received_events_url":"https://api.github.com/users/pboguslawski/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":1,"created_at":"2016-08-31T17:12:34Z","updated_at":"2016-09-05T05:25:25Z","closed_at":null,"pull_request":{"url":"https://api.github.com/repos/OTRS/otrs/pulls/1437","html_url":"https://github.com/OTRS/otrs/pull/1437","diff_url":"https://github.com/OTRS/otrs/pull/1437.diff","patch_url":"https://github.com/OTRS/otrs/pull/1437.patch"},"body":"Added option to display number of all customer tickets in AgentTicketZoom\r\n\r\nThis mod introduces new SysConfig parameter\r\n`Ticket::Frontend::ZoomCustomerTickets` that allows one to put number of\r\nall tickets with the same CustomerID in the Ticket Information box\r\non AgentTicketZoom. This allows agent to quickly notice if new e-mail\r\nticket arrived from customer, that sent other tickets in the past.\r\nNumber of tickets is displayed as a link to list of all tickets with\r\nthe same CustomerID.\r\n\r\nThis mod also increases sidebar width by 20px and changes technical\r\n\"CustomerID\" label to simply \"Customer\" to be compatible with other\r\nlabels like `Admin > Customers`.\r\n\r\nRelated: https://dev.ib.pl/ib/otrs/issues/87\r\nAuthor-Change-Id: IB#1056300"},"comment":{"url":"https://api.github.com/repos/OTRS/otrs/issues/comments/244661188","html_url":"https://github.com/OTRS/otrs/pull/1437#issuecomment-244661188","issue_url":"https://api.github.com/repos/OTRS/otrs/issues/1437","id":244661188,"user":{"login":"pboguslawski","id":8192649,"avatar_url":"https://avatars.githubusercontent.com/u/8192649?v=3","gravatar_id":"","url":"https://api.github.com/users/pboguslawski","html_url":"https://github.com/pboguslawski","followers_url":"https://api.github.com/users/pboguslawski/followers","following_url":"https://api.github.com/users/pboguslawski/following{/other_user}","gists_url":"https://api.github.com/users/pboguslawski/gists{/gist_id}","starred_url":"https://api.github.com/users/pboguslawski/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/pboguslawski/subscriptions","organizations_url":"https://api.github.com/users/pboguslawski/orgs","repos_url":"https://api.github.com/users/pboguslawski/repos","events_url":"https://api.github.com/users/pboguslawski/events{/privacy}","received_events_url":"https://api.github.com/users/pboguslawski/received_events","type":"User","site_admin":false},"created_at":"2016-09-05T05:25:25Z","updated_at":"2016-09-05T05:25:25Z","body":"Hi,\r\n\r\nBy default settings\r\n\r\n    Frontend::CustomerUser::Item###15-OpenTickets\r\n    Frontend::CustomerUser::Item###16-OpenTicketsForCustomerUserLogin\r\n    Frontend::CustomerUser::Item###17-ClosedTickets\r\n    Frontend::CustomerUser::Item###18-ClosedTicketsForCustomerUserLogin\r\n\r\nshow only open or closed tickets and `Ticket::Frontend::ZoomCustomerTickets` is for searching for all tickets (state is not important) in one place. Whats more important, `Ticket::Frontend::ZoomCustomerTickets` is displayed even if ticket has no customer assinged - this allows easier catching if the same mail sender already sent some tickets in the past (even if no customer was created for this e-mail which is common scenario if OTRS handles tons of mails from everywhere).\r\n\r\nRegards,\r\nPawel\r\n"}}
{"actor":{"display_login":"pboguslawski"}}