{"action":"opened","issue":{"url":"https://api.github.com/repos/tomas/prey/issues/3","repository_url":"https://api.github.com/repos/tomas/prey","labels_url":"https://api.github.com/repos/tomas/prey/issues/3/labels{/name}","comments_url":"https://api.github.com/repos/tomas/prey/issues/3/comments","events_url":"https://api.github.com/repos/tomas/prey/issues/3/events","html_url":"https://github.com/tomas/prey/issues/3","id":185303593,"number":3,"title":"Reports Stopped","user":{"login":"fcmarks52","id":23069570,"avatar_url":"https://avatars.githubusercontent.com/u/23069570?v=3","gravatar_id":"","url":"https://api.github.com/users/fcmarks52","html_url":"https://github.com/fcmarks52","followers_url":"https://api.github.com/users/fcmarks52/followers","following_url":"https://api.github.com/users/fcmarks52/following{/other_user}","gists_url":"https://api.github.com/users/fcmarks52/gists{/gist_id}","starred_url":"https://api.github.com/users/fcmarks52/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/fcmarks52/subscriptions","organizations_url":"https://api.github.com/users/fcmarks52/orgs","repos_url":"https://api.github.com/users/fcmarks52/repos","events_url":"https://api.github.com/users/fcmarks52/events{/privacy}","received_events_url":"https://api.github.com/users/fcmarks52/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2016-10-26T05:54:19Z","updated_at":"2016-10-26T05:54:19Z","closed_at":null,"body":"On Oct 25, 2016, at 9:30 PM, GitHub Staff <support@github.com> wrote:\r\nhttps://github.com/tomas/prey\r\n\r\nTomas: I'm in dire need of your expertise!\r\n\r\nI have been unable to make Prey work properly again. Reports stopped arriving during the first week of September and try as I might, I cannot fix this. What I've tried:\r\n\r\nLogging into my Prey account, removing the device from my account, then adding it back.\r\nUninstalled Prey and removed all traces of Prey in Windows and registry. (I have tried using the Prey Uninstall utility and uninstalling manually.\r\nReinstalled Prey.\r\nInstalled Prey on another Windows 7 device with same credentials.\r\nCreating a new Prey account with new credentials and installing on both devices.\r\nLogged into new account, set both devices to missing.\r\nDisabled firewall and antivirus.\r\n\r\nWhat's happening is this: When I set both devices to MISSING, reports start right away and are generated for as long as the device is connected to the Internet. When I restart after a shutdown, no reports are generated at all from that point on. My account shows the location of the device is detected, but that's it. This occurs on both devices. \r\n\r\nPrey does detect the device and it's location, but is not generating the reports. Since this happens on multiple PCs, could Prey have a bug?\r\n\r\nI've tried contacting Support many times but never get a response. I need help badly and if this isn't the right place to send this request, could you please forward to the appropriate department. I'll be most grateful for your help!!"}}
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