{"action":"created","issue":{"url":"https://api.github.com/repos/thekordy/ticketit/issues/170","repository_url":"https://api.github.com/repos/thekordy/ticketit","labels_url":"https://api.github.com/repos/thekordy/ticketit/issues/170/labels{/name}","comments_url":"https://api.github.com/repos/thekordy/ticketit/issues/170/comments","events_url":"https://api.github.com/repos/thekordy/ticketit/issues/170/events","html_url":"https://github.com/thekordy/ticketit/issues/170","id":141751726,"number":170,"title":"Suggestions","user":{"login":"overint","id":16414140,"avatar_url":"https://avatars.githubusercontent.com/u/16414140?v=3","gravatar_id":"","url":"https://api.github.com/users/overint","html_url":"https://github.com/overint","followers_url":"https://api.github.com/users/overint/followers","following_url":"https://api.github.com/users/overint/following{/other_user}","gists_url":"https://api.github.com/users/overint/gists{/gist_id}","starred_url":"https://api.github.com/users/overint/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/overint/subscriptions","organizations_url":"https://api.github.com/users/overint/orgs","repos_url":"https://api.github.com/users/overint/repos","events_url":"https://api.github.com/users/overint/events{/privacy}","received_events_url":"https://api.github.com/users/overint/received_events","type":"User","site_admin":false},"labels":[{"id":256397205,"url":"https://api.github.com/repos/thekordy/ticketit/labels/feature%20request","name":"feature request","color":"5319e7","default":false},{"id":370196433,"url":"https://api.github.com/repos/thekordy/ticketit/labels/v2.0","name":"v2.0","color":"fbca04","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":2,"created_at":"2016-03-18T01:48:58Z","updated_at":"2016-11-22T14:46:35Z","closed_at":null,"body":"- When an agent responds to a ticket, then a customer responds the ticket shows as Pending - should show as customer response or something similar indicated the user has replied.\n- If a client re-opens a ticket, it should not show as solved, but go back to either pending or customer response\n- Should be able to select which emails are sent for each operation, and disable emails being sent to the agent (as they are not required if the agent is checking the site often)\n\nI'll have a go at adding some of these features :)\n"},"comment":{"url":"https://api.github.com/repos/thekordy/ticketit/issues/comments/262259291","html_url":"https://github.com/thekordy/ticketit/issues/170#issuecomment-262259291","issue_url":"https://api.github.com/repos/thekordy/ticketit/issues/170","id":262259291,"user":{"login":"dominicmuse","id":20756326,"avatar_url":"https://avatars.githubusercontent.com/u/20756326?v=3","gravatar_id":"","url":"https://api.github.com/users/dominicmuse","html_url":"https://github.com/dominicmuse","followers_url":"https://api.github.com/users/dominicmuse/followers","following_url":"https://api.github.com/users/dominicmuse/following{/other_user}","gists_url":"https://api.github.com/users/dominicmuse/gists{/gist_id}","starred_url":"https://api.github.com/users/dominicmuse/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/dominicmuse/subscriptions","organizations_url":"https://api.github.com/users/dominicmuse/orgs","repos_url":"https://api.github.com/users/dominicmuse/repos","events_url":"https://api.github.com/users/dominicmuse/events{/privacy}","received_events_url":"https://api.github.com/users/dominicmuse/received_events","type":"User","site_admin":false},"created_at":"2016-11-22T14:46:35Z","updated_at":"2016-11-22T14:46:35Z","body":"Hey do we have the functionality where the users can send an email to the support email an its converted into a new ticket(email-to-ticket) feature in the current v 0.2??\r\n"}}
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