{"action":"closed","issue":{"url":"https://api.github.com/repos/idb-project/the-idb/issues/173","repository_url":"https://api.github.com/repos/idb-project/the-idb","labels_url":"https://api.github.com/repos/idb-project/the-idb/issues/173/labels{/name}","comments_url":"https://api.github.com/repos/idb-project/the-idb/issues/173/comments","events_url":"https://api.github.com/repos/idb-project/the-idb/issues/173/events","html_url":"https://github.com/idb-project/the-idb/issues/173","id":192895299,"number":173,"title":"RequestTracker integration","user":{"login":"dra","id":130295,"avatar_url":"https://avatars.githubusercontent.com/u/130295?v=3","gravatar_id":"","url":"https://api.github.com/users/dra","html_url":"https://github.com/dra","followers_url":"https://api.github.com/users/dra/followers","following_url":"https://api.github.com/users/dra/following{/other_user}","gists_url":"https://api.github.com/users/dra/gists{/gist_id}","starred_url":"https://api.github.com/users/dra/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/dra/subscriptions","organizations_url":"https://api.github.com/users/dra/orgs","repos_url":"https://api.github.com/users/dra/repos","events_url":"https://api.github.com/users/dra/events{/privacy}","received_events_url":"https://api.github.com/users/dra/received_events","type":"User","site_admin":false},"labels":[{"id":492527384,"url":"https://api.github.com/repos/idb-project/the-idb/labels/idb%20core","name":"idb core","color":"79242F","default":false}],"state":"closed","locked":false,"assignee":{"login":"fkr","id":51063,"avatar_url":"https://avatars.githubusercontent.com/u/51063?v=3","gravatar_id":"","url":"https://api.github.com/users/fkr","html_url":"https://github.com/fkr","followers_url":"https://api.github.com/users/fkr/followers","following_url":"https://api.github.com/users/fkr/following{/other_user}","gists_url":"https://api.github.com/users/fkr/gists{/gist_id}","starred_url":"https://api.github.com/users/fkr/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/fkr/subscriptions","organizations_url":"https://api.github.com/users/fkr/orgs","repos_url":"https://api.github.com/users/fkr/repos","events_url":"https://api.github.com/users/fkr/events{/privacy}","received_events_url":"https://api.github.com/users/fkr/received_events","type":"User","site_admin":false},"assignees":[{"login":"fkr","id":51063,"avatar_url":"https://avatars.githubusercontent.com/u/51063?v=3","gravatar_id":"","url":"https://api.github.com/users/fkr","html_url":"https://github.com/fkr","followers_url":"https://api.github.com/users/fkr/followers","following_url":"https://api.github.com/users/fkr/following{/other_user}","gists_url":"https://api.github.com/users/fkr/gists{/gist_id}","starred_url":"https://api.github.com/users/fkr/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/fkr/subscriptions","organizations_url":"https://api.github.com/users/fkr/orgs","repos_url":"https://api.github.com/users/fkr/repos","events_url":"https://api.github.com/users/fkr/events{/privacy}","received_events_url":"https://api.github.com/users/fkr/received_events","type":"User","site_admin":false}],"milestone":null,"comments":0,"created_at":"2016-12-01T16:30:19Z","updated_at":"2016-12-01T23:16:59Z","closed_at":"2016-12-01T23:16:59Z","body":"Redmine#2667<br/>There should be a tab pane on the machine details that could show related request tracker tickets for a machine.\r\n\r\nIdea on how to implement this:\r\n\r\nRT will get a custom field where the RT-API or a regular user can add the FQDN or Icinga name for machine. The IDB gets a background job that collects all tickets that have the custom machine name field set to a value on a regular basis and links them to the corresponding machines.\r\n\r\n* The machine name field in RT can contain the FQDN or the Nagios/Icinga name.\r\n  The IDB can resolve the name because it can read the Icinga config.\r\n* Check which fields should be stored in the IDB for a ticket.\r\n** Ticket id\r\n** status?\r\n** owner?\r\n* Storing above data requires updating the fields on a regular basis to get ticket updates. (owner change, resolved, ...) *tbd*"}}
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