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We also have team members planned for general ongoing support to catch the odd help request from our long term clients. Public holidays and vacations are accounted for, as are internal R&D projects. \n+\n+We target having the team planned at 80% of capacity to allow some contingency in case of illness or last minute requests. \n+\n+When the dust settles, we look at the **Team** view to see if anyone has too much or too little on their plate and work with everyone to share the load. \n+\n+##Planning Flow \n+New requests and changes are planned into Forecast daily. Any changes to the current week are reviewed with the impacted teams in real time. 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