{"action":"created","issue":{"url":"https://api.github.com/repos/symfony/symfony-marketing/issues/353","repository_url":"https://api.github.com/repos/symfony/symfony-marketing","labels_url":"https://api.github.com/repos/symfony/symfony-marketing/issues/353/labels{/name}","comments_url":"https://api.github.com/repos/symfony/symfony-marketing/issues/353/comments","events_url":"https://api.github.com/repos/symfony/symfony-marketing/issues/353/events","html_url":"https://github.com/symfony/symfony-marketing/pull/353","id":136918710,"number":353,"title":"Make Support channel choice more explicit","user":{"login":"WouterJ","id":749025,"avatar_url":"https://avatars.githubusercontent.com/u/749025?v=3","gravatar_id":"","url":"https://api.github.com/users/WouterJ","html_url":"https://github.com/WouterJ","followers_url":"https://api.github.com/users/WouterJ/followers","following_url":"https://api.github.com/users/WouterJ/following{/other_user}","gists_url":"https://api.github.com/users/WouterJ/gists{/gist_id}","starred_url":"https://api.github.com/users/WouterJ/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/WouterJ/subscriptions","organizations_url":"https://api.github.com/users/WouterJ/orgs","repos_url":"https://api.github.com/users/WouterJ/repos","events_url":"https://api.github.com/users/WouterJ/events{/privacy}","received_events_url":"https://api.github.com/users/WouterJ/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":5,"created_at":"2016-02-27T13:27:08Z","updated_at":"2016-04-03T11:32:06Z","closed_at":null,"pull_request":{"url":"https://api.github.com/repos/symfony/symfony-marketing/pulls/353","html_url":"https://github.com/symfony/symfony-marketing/pull/353","diff_url":"https://github.com/symfony/symfony-marketing/pull/353.diff","patch_url":"https://github.com/symfony/symfony-marketing/pull/353.patch"},"body":"While listening to [the latest Sound Of Symfony episode](http://www.soundofsymfony.com/episode/episode-12/), it was clear that there can be some confusion for beginners on where to find help for their problems.\r\n\r\nI think one thing that causes this is the fact that we show people 2 ways to get help: SO and IRC. But we don't really tell people which channel to use for which type of questions. I think we need to make this more explicit. Especially as SO is maintained by lots of non-Symfony people. If people ask a wrong type of question of SO, they will probably have a not-so-nice experience of downvoting and closing.\r\n\r\nIn general, people can use IRC for everything they want (even for just advice or to have someone to scream to after hours of debugging). SO is targetted for only specific problems that have clear answers.\r\n\r\nAt last, what about linking to the webchat version of freenode IRC (https://webchat.freenode.net/)? I guess not a lot of people are familar with it.\r\n\r\n*Unfortunately, I don't speak lots of languages, so other people will have to update the other translations.*\r\n\r\n/cc @weaverryan"},"comment":{"url":"https://api.github.com/repos/symfony/symfony-marketing/issues/comments/204947816","html_url":"https://github.com/symfony/symfony-marketing/pull/353#issuecomment-204947816","issue_url":"https://api.github.com/repos/symfony/symfony-marketing/issues/353","id":204947816,"user":{"login":"RicardoJ","id":15246351,"avatar_url":"https://avatars.githubusercontent.com/u/15246351?v=3","gravatar_id":"","url":"https://api.github.com/users/RicardoJ","html_url":"https://github.com/RicardoJ","followers_url":"https://api.github.com/users/RicardoJ/followers","following_url":"https://api.github.com/users/RicardoJ/following{/other_user}","gists_url":"https://api.github.com/users/RicardoJ/gists{/gist_id}","starred_url":"https://api.github.com/users/RicardoJ/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/RicardoJ/subscriptions","organizations_url":"https://api.github.com/users/RicardoJ/orgs","repos_url":"https://api.github.com/users/RicardoJ/repos","events_url":"https://api.github.com/users/RicardoJ/events{/privacy}","received_events_url":"https://api.github.com/users/RicardoJ/received_events","type":"User","site_admin":false},"created_at":"2016-04-03T11:32:06Z","updated_at":"2016-04-03T11:32:06Z","body":"What happend to the old forums, what decision was made to deprecate these? I can imagine that not all users who seek help are able and willing to join an irc server."}}