{"action":"created","issue":{"url":"https://api.github.com/repos/osTicket/osTicket/issues/3029","repository_url":"https://api.github.com/repos/osTicket/osTicket","labels_url":"https://api.github.com/repos/osTicket/osTicket/issues/3029/labels{/name}","comments_url":"https://api.github.com/repos/osTicket/osTicket/issues/3029/comments","events_url":"https://api.github.com/repos/osTicket/osTicket/issues/3029/events","html_url":"https://github.com/osTicket/osTicket/issues/3029","id":147764227,"number":3029,"title":".msg attachment behavior wonky (1.9.7 and 1.9.12)","user":{"login":"ntozier","id":1315768,"avatar_url":"https://avatars.githubusercontent.com/u/1315768?v=3","gravatar_id":"","url":"https://api.github.com/users/ntozier","html_url":"https://github.com/ntozier","followers_url":"https://api.github.com/users/ntozier/followers","following_url":"https://api.github.com/users/ntozier/following{/other_user}","gists_url":"https://api.github.com/users/ntozier/gists{/gist_id}","starred_url":"https://api.github.com/users/ntozier/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/ntozier/subscriptions","organizations_url":"https://api.github.com/users/ntozier/orgs","repos_url":"https://api.github.com/users/ntozier/repos","events_url":"https://api.github.com/users/ntozier/events{/privacy}","received_events_url":"https://api.github.com/users/ntozier/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/osTicket/osTicket/labels/email","name":"email","color":"fef2c0"}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":2,"created_at":"2016-04-12T14:12:31Z","updated_at":"2016-07-14T13:32:43Z","closed_at":null,"body":"Forum user fgunsili reported:\r\n\r\n> We are using 0s-ticket ver.1.9.12 and it works fine. Most\r\n> of the attachment of tickets works fine but only in one case it does not work.\r\n> When we receive  attachment  as (*.msg ) it doesnt appears. We\r\n> couldn’t solve it. What should we do ? Do you have any suggestions ?\r\n\r\nsource: http://www.osticket.com/forum/discussion/87672/can-not-receive-msg-attachments-in-osticket\r\n\r\nI just tried this on my system and it doesn't work right for me either.\r\n\r\n**Test 1**\r\nadd .msg to the extensions allowed.\r\nWent to Outlook and Save As an email (with out an attachment)\r\nEmail ticket system (drag and dropped .msg into my email)\r\nTicket opens, with the .msg content added after my email text (and signature).\r\n[note: maybe the system should add a separator before the content?]\r\n**Result: Works.**\r\n\r\n\r\n**Test 2**\r\nadd .msg to the extensions allowed.\r\nWent to Outlook and Save As an email (with an attachment [.pdf])\r\nEmail ticket system (drag and dropped .msg into my email)\r\nTicket opens, with **NO** .msg content added.\r\nI get a system message that reads: \r\n\r\nDATE time am          File Import Error\r\nFILENAME:Unable to save file\r\n**Result: Fails.**\r\n\r\nNote 1: I was also under the impression that .msg was being phased out in favor of the .eml format.\r\nNote 2: I tested on version 1.9.7 since that's the version my live sites run currently."},"comment":{"url":"https://api.github.com/repos/osTicket/osTicket/issues/comments/232666150","html_url":"https://github.com/osTicket/osTicket/issues/3029#issuecomment-232666150","issue_url":"https://api.github.com/repos/osTicket/osTicket/issues/3029","id":232666150,"user":{"login":"greezybacon","id":672074,"avatar_url":"https://avatars.githubusercontent.com/u/672074?v=3","gravatar_id":"","url":"https://api.github.com/users/greezybacon","html_url":"https://github.com/greezybacon","followers_url":"https://api.github.com/users/greezybacon/followers","following_url":"https://api.github.com/users/greezybacon/following{/other_user}","gists_url":"https://api.github.com/users/greezybacon/gists{/gist_id}","starred_url":"https://api.github.com/users/greezybacon/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/greezybacon/subscriptions","organizations_url":"https://api.github.com/users/greezybacon/orgs","repos_url":"https://api.github.com/users/greezybacon/repos","events_url":"https://api.github.com/users/greezybacon/events{/privacy}","received_events_url":"https://api.github.com/users/greezybacon/received_events","type":"User","site_admin":false},"created_at":"2016-07-14T13:32:43Z","updated_at":"2016-07-14T13:32:43Z","body":"If the `.msg` attachment MIME type is `application/tnef`, then the system will assume that Outlook has included it as a better format for the self-same email. This is because Outlook will send a text message body and a TNEF attachment which will include an HTML or rich text body, along with all the other attachments.\r\n\r\nIf, when attaching a .msg attachment, it will become a `application/tnef` attachment, then the system will not process it as a \"regular\" attachment, it will process it as **the entire email**, in a better format."}}
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