{"action":"closed","issue":{"url":"https://api.github.com/repos/aci-ref/facilitation_best_practices/issues/15","repository_url":"https://api.github.com/repos/aci-ref/facilitation_best_practices","labels_url":"https://api.github.com/repos/aci-ref/facilitation_best_practices/issues/15/labels{/name}","comments_url":"https://api.github.com/repos/aci-ref/facilitation_best_practices/issues/15/comments","events_url":"https://api.github.com/repos/aci-ref/facilitation_best_practices/issues/15/events","html_url":"https://github.com/aci-ref/facilitation_best_practices/issues/15","id":158070885,"number":15,"title":"\"Canned response\" or similar feature to re-use solutions","user":{"login":"shwina","id":3190405,"avatar_url":"https://avatars.githubusercontent.com/u/3190405?v=3","gravatar_id":"","url":"https://api.github.com/users/shwina","html_url":"https://github.com/shwina","followers_url":"https://api.github.com/users/shwina/followers","following_url":"https://api.github.com/users/shwina/following{/other_user}","gists_url":"https://api.github.com/users/shwina/gists{/gist_id}","starred_url":"https://api.github.com/users/shwina/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/shwina/subscriptions","organizations_url":"https://api.github.com/users/shwina/orgs","repos_url":"https://api.github.com/users/shwina/repos","events_url":"https://api.github.com/users/shwina/events{/privacy}","received_events_url":"https://api.github.com/users/shwina/received_events","type":"User","site_admin":false},"labels":[],"state":"closed","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":3,"created_at":"2016-06-02T06:50:48Z","updated_at":"2016-09-29T15:45:30Z","closed_at":"2016-09-29T15:45:30Z","body":"Suggestion: add a mention about \"canned responses\" (http://www.wikihow.com/Use-Canned-Responses-in-Gmail) as a way to re-use common replies to e-mail questions/tickets? Happy to do the writing."}}
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