{"action":"opened","issue":{"url":"https://api.github.com/repos/18F/cg-product/issues/436","repository_url":"https://api.github.com/repos/18F/cg-product","labels_url":"https://api.github.com/repos/18F/cg-product/issues/436/labels{/name}","comments_url":"https://api.github.com/repos/18F/cg-product/issues/436/comments","events_url":"https://api.github.com/repos/18F/cg-product/issues/436/events","html_url":"https://github.com/18F/cg-product/issues/436","id":185775632,"number":436,"title":"Set up automatic check in communication for new cloud.gov customers","user":{"login":"nikzei","id":4856920,"avatar_url":"https://avatars.githubusercontent.com/u/4856920?v=3","gravatar_id":"","url":"https://api.github.com/users/nikzei","html_url":"https://github.com/nikzei","followers_url":"https://api.github.com/users/nikzei/followers","following_url":"https://api.github.com/users/nikzei/following{/other_user}","gists_url":"https://api.github.com/users/nikzei/gists{/gist_id}","starred_url":"https://api.github.com/users/nikzei/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/nikzei/subscriptions","organizations_url":"https://api.github.com/users/nikzei/orgs","repos_url":"https://api.github.com/users/nikzei/repos","events_url":"https://api.github.com/users/nikzei/events{/privacy}","received_events_url":"https://api.github.com/users/nikzei/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2016-10-27T20:45:07Z","updated_at":"2016-10-27T20:45:07Z","closed_at":null,"body":"\r\nWe want to ensure that new cloud.gov customers do not feel abandoned after we get the IAA in place. I'd like to set up an automatic communication that goes out to new customers checking in with them and offering them a session with Bernd in the event that they want one. 3 weeks after the customer's set up could be an appropriate time for such a communication.\r\n\r\nLet's get this set up so that we can start using this by spring 2 (starting Nov 3)\r\n\r\nIdeally we could send a form and gather some structured responses, but a quick way to get started without a form would be just an email with this type of message:\r\n\r\n> Hi there,\r\n> \r\n> It's been three weeks since you started using cloud.gov. We'd like to know how you are doing with things. if you'd like to set up a meeting with our technical account manager, Bernd, please write us back and let us know.\r\n> \r\n> We are glad to have you on board and look forward to being in touch,\r\n> \r\n> The cloud.gov team\r\n\r\ncc @bernd - thoughts? \r\n\r\n"}}
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