{"action":"created","issue":{"url":"https://api.github.com/repos/codalab/codalab-competitions/issues/1567","repository_url":"https://api.github.com/repos/codalab/codalab-competitions","labels_url":"https://api.github.com/repos/codalab/codalab-competitions/issues/1567/labels{/name}","comments_url":"https://api.github.com/repos/codalab/codalab-competitions/issues/1567/comments","events_url":"https://api.github.com/repos/codalab/codalab-competitions/issues/1567/events","html_url":"https://github.com/codalab/codalab-competitions/issues/1567","id":163530176,"number":1567,"title":"'Stuck' submissions on the 'Submitting' status","user":{"login":"vponcelo","id":3542257,"avatar_url":"https://avatars.githubusercontent.com/u/3542257?v=3","gravatar_id":"","url":"https://api.github.com/users/vponcelo","html_url":"https://github.com/vponcelo","followers_url":"https://api.github.com/users/vponcelo/followers","following_url":"https://api.github.com/users/vponcelo/following{/other_user}","gists_url":"https://api.github.com/users/vponcelo/gists{/gist_id}","starred_url":"https://api.github.com/users/vponcelo/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/vponcelo/subscriptions","organizations_url":"https://api.github.com/users/vponcelo/orgs","repos_url":"https://api.github.com/users/vponcelo/repos","events_url":"https://api.github.com/users/vponcelo/events{/privacy}","received_events_url":"https://api.github.com/users/vponcelo/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":2,"created_at":"2016-07-02T18:21:03Z","updated_at":"2016-07-03T09:26:50Z","closed_at":null,"body":"Hi,\r\n\r\nWe are having some troubles in the submissions  of the following competition:\r\nhttps://competitions.codalab.org/my/competition/9181/submissions/\r\n\r\nThey are stuck on the submitting status for more than 1 day, and it seems an internal error of the system that cannot retrieve the submission files properly. These are messages on the log files:\r\n\r\n> There was an error retrieving file 'output.zip'. Please try again later or report the issue.\r\n> There was an error retrieving file 'stdout.txt'. Please try again later or report the issue.\r\n> There was an error retrieving file 'stderr.txt'. Please try again later or report the issue.\r\n\r\nWe should move on to the next phase of the competition in few hours, so we have to solve this as soon as possible. Please, can you tell us if it is an internal error and give some ideas on how to solve it?\r\n\r\nThanks a lot."},"comment":{"url":"https://api.github.com/repos/codalab/codalab-competitions/issues/comments/230144115","html_url":"https://github.com/codalab/codalab-competitions/issues/1567#issuecomment-230144115","issue_url":"https://api.github.com/repos/codalab/codalab-competitions/issues/1567","id":230144115,"user":{"login":"vponcelo","id":3542257,"avatar_url":"https://avatars.githubusercontent.com/u/3542257?v=3","gravatar_id":"","url":"https://api.github.com/users/vponcelo","html_url":"https://github.com/vponcelo","followers_url":"https://api.github.com/users/vponcelo/followers","following_url":"https://api.github.com/users/vponcelo/following{/other_user}","gists_url":"https://api.github.com/users/vponcelo/gists{/gist_id}","starred_url":"https://api.github.com/users/vponcelo/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/vponcelo/subscriptions","organizations_url":"https://api.github.com/users/vponcelo/orgs","repos_url":"https://api.github.com/users/vponcelo/repos","events_url":"https://api.github.com/users/vponcelo/events{/privacy}","received_events_url":"https://api.github.com/users/vponcelo/received_events","type":"User","site_admin":false},"created_at":"2016-07-03T09:26:50Z","updated_at":"2016-07-03T09:26:50Z","body":"@FlavioAlexander  Yes it also happens with my own submissions, and I tried the scoring program locally and it works fine. It started to give this problem since the submissions of July 1st and it also happen in the second phase we just started today.\r\nThis is the scoring program we are using: https://competitions.codalab.org/my/datasets/download/c4ad7cdc-33fe-493a-82d5-4b2a665e961b"}}
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