{"action":"closed","issue":{"url":"https://api.github.com/repos/osTicket/osTicket/issues/1022","repository_url":"https://api.github.com/repos/osTicket/osTicket","labels_url":"https://api.github.com/repos/osTicket/osTicket/issues/1022/labels{/name}","comments_url":"https://api.github.com/repos/osTicket/osTicket/issues/1022/comments","events_url":"https://api.github.com/repos/osTicket/osTicket/issues/1022/events","html_url":"https://github.com/osTicket/osTicket/issues/1022","id":35786251,"number":1022,"title":"Email Ticket Creation and Followup","user":{"login":"winkmei5ter","id":2103193,"avatar_url":"https://avatars.githubusercontent.com/u/2103193?v=3","gravatar_id":"","url":"https://api.github.com/users/winkmei5ter","html_url":"https://github.com/winkmei5ter","followers_url":"https://api.github.com/users/winkmei5ter/followers","following_url":"https://api.github.com/users/winkmei5ter/following{/other_user}","gists_url":"https://api.github.com/users/winkmei5ter/gists{/gist_id}","starred_url":"https://api.github.com/users/winkmei5ter/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/winkmei5ter/subscriptions","organizations_url":"https://api.github.com/users/winkmei5ter/orgs","repos_url":"https://api.github.com/users/winkmei5ter/repos","events_url":"https://api.github.com/users/winkmei5ter/events{/privacy}","received_events_url":"https://api.github.com/users/winkmei5ter/received_events","type":"User","site_admin":false},"labels":[{"id":66214887,"url":"https://api.github.com/repos/osTicket/osTicket/labels/email","name":"email","color":"fef2c0","default":false},{"id":51767074,"url":"https://api.github.com/repos/osTicket/osTicket/labels/enhancement","name":"enhancement","color":"84b6eb","default":true}],"state":"closed","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":5,"created_at":"2014-06-16T11:00:30Z","updated_at":"2016-12-06T14:48:32Z","closed_at":"2016-12-06T14:48:32Z","body":"Hi there,\n\nHope someone can hep me here.\n\nFirst you should note that I am trying to achieve creating, processing and closing tickets via email, with as little use of the web interface as possible, with the exception of assigning or transferring tickets.\n\nAt the moment I have configured my osTicket to generate tickets when a mail is sent to tickets.company,com.\n\nThese tickets are then automatically by the system assigned to an admin group.\n\nThe admin group can then choose to assign these incoming tickets to either a sales person in the sales group or a support person in the support group.\n\nThat's all great everything done via email so far, no web interface involved, but now when the ticket is transferred to the right person to deal with the ticket, the mail sent is via the help desk email (setup by the company) stating they have got a ticket assigned to them. the clients details and then further information stating they should login to the web interface to deal with the ticket. What I want is for the original clients email to be forwarded to this particular employee dealing with the ticket after they have had it assigned to them.\n\nSorry for the long post, looking forward to hearing some solutions, if any.\n"}}
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