{"action":"created","issue":{"url":"https://api.github.com/repos/athombv/homey/issues/495","repository_url":"https://api.github.com/repos/athombv/homey","labels_url":"https://api.github.com/repos/athombv/homey/issues/495/labels{/name}","comments_url":"https://api.github.com/repos/athombv/homey/issues/495/comments","events_url":"https://api.github.com/repos/athombv/homey/issues/495/events","html_url":"https://github.com/athombv/homey/issues/495","id":150410606,"number":495,"title":"Setup issue: \"could not connect to that Wi-Fi network\" (on brand new Homey)","user":{"login":"Bumblez","id":17177356,"avatar_url":"https://avatars.githubusercontent.com/u/17177356?v=3","gravatar_id":"","url":"https://api.github.com/users/Bumblez","html_url":"https://github.com/Bumblez","followers_url":"https://api.github.com/users/Bumblez/followers","following_url":"https://api.github.com/users/Bumblez/following{/other_user}","gists_url":"https://api.github.com/users/Bumblez/gists{/gist_id}","starred_url":"https://api.github.com/users/Bumblez/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/Bumblez/subscriptions","organizations_url":"https://api.github.com/users/Bumblez/orgs","repos_url":"https://api.github.com/users/Bumblez/repos","events_url":"https://api.github.com/users/Bumblez/events{/privacy}","received_events_url":"https://api.github.com/users/Bumblez/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":5,"created_at":"2016-04-22T16:07:42Z","updated_at":"2016-04-22T20:53:42Z","closed_at":null,"body":"**What is your Homey version (Settings → System)?**\r\n? (first time setup, brand new Homey)\r\n\r\n**What did you try to achieve?**\r\n\r\nFor the past 3 days (ever since I received my new Homey), I have been trying to get Homey to connect to my Wi-Fi network. See also email request #187 to Athom support and this thread on the forum:\r\nhttps://forum.athom.com/discussion/1090/homey-unable-to-connect-to-wifi\r\n\r\nWhat I do:\r\n- I plug in the power cord\r\n- Homey starts up.\r\n- \"Hi, I'm Homey. Please use your computer to go to setup.athom.com.\"\r\n- I see that HomeySetup is present in the WiFi connection options of my phone/tablet/PC.\r\n- I start up Chrome (on my phone/tablet/PC) and go to setup.athom.com\r\n- when it tells me to connect to HomeySetup, I switch to the HomeySetup WiFi network\r\n- the very first time I try this (after I powered up Homey), it doesn't work (the browser page does not continue), so I refresh the browser page (setup.athom.com) (it then fails to connect to the internet, so I switch back to my WiFi network, then refresh the setup.athom.com web page again).\r\n  When the page has loaded, I switch WiFi to HomeySetup again\r\n  This time, it shows me the \"Select your home Wi-Fi network\" page.\r\n  I select the SSID, click Continue, enter the password, click Continue.\r\n- The web page says \"Please wait...  Homey is connecting to...\" and Homey's led ring is spinning.\r\n- After about 20 seconds, my phone/PC has lost the WiFi connection to HomeySetup, and automatically switches back to my own WiFi network (that same SSID).\r\n- Around that same time, I see a line in my router logs:\r\n     \"[DHCP IP: (192.168.1.20)] to MAC address 6C:*** (etc)\"\r\n     (note: .20 is the IP address I assigned to Homey's MAC address in my router. So that part works)\r\n- After about 45 seconds, Homey replies\r\n     \"Sorry, but I could not connect to that Wi-Fi network\"\r\n- In my network logs, I see that it never actually connects to my network with the .20 IP address... the only IP address I ever see in the network (in connection with Homey's MAC address), starts with 10.199.\r\n\r\nThis happens no matter how often I try, and no matter which changes I made in my router setup.\r\n\r\nApparently I am not the only one having problems with this... there are quite a few other people reporting issues with this in that same forum thread. For some it works after changing certain settings in their router, for some it suddenly works after trying a number of times... for some (like me) all that doesn't work, and I still can't connect Homey to the internet.\r\nThis needs to be improved (definitely before the next batch goes out), so that connecting Homey to the Wi-Fi network is as easy and as fool proof as with any other device (I have over 15 different devices that are able to connect to my Wi-Fi network, none of them ever had any problems with it. Homey is the first one.\r\n"},"comment":{"url":"https://api.github.com/repos/athombv/homey/issues/comments/213585243","html_url":"https://github.com/athombv/homey/issues/495#issuecomment-213585243","issue_url":"https://api.github.com/repos/athombv/homey/issues/495","id":213585243,"user":{"login":"TedTolboom","id":17163431,"avatar_url":"https://avatars.githubusercontent.com/u/17163431?v=3","gravatar_id":"","url":"https://api.github.com/users/TedTolboom","html_url":"https://github.com/TedTolboom","followers_url":"https://api.github.com/users/TedTolboom/followers","following_url":"https://api.github.com/users/TedTolboom/following{/other_user}","gists_url":"https://api.github.com/users/TedTolboom/gists{/gist_id}","starred_url":"https://api.github.com/users/TedTolboom/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/TedTolboom/subscriptions","organizations_url":"https://api.github.com/users/TedTolboom/orgs","repos_url":"https://api.github.com/users/TedTolboom/repos","events_url":"https://api.github.com/users/TedTolboom/events{/privacy}","received_events_url":"https://api.github.com/users/TedTolboom/received_events","type":"User","site_admin":false},"created_at":"2016-04-22T20:53:42Z","updated_at":"2016-04-22T20:53:42Z","body":"@bvdbos lower case or special characters should not make a difference... \r\n\r\nsee issue #41 \r\n\r\nI'm currently able to connect to an SSID with capitals and special characters and with a password which resembles: \\nlFOfWz]7r4IP0gZO_t9R&V<=ddH8I7zuR#G1hEaM;\\x&=laydAcu?Aw=ly2.-\r\n\r\n"}}