{"action":"created","issue":{"url":"https://api.github.com/repos/spacy-io/spaCy/issues/334","repository_url":"https://api.github.com/repos/spacy-io/spaCy","labels_url":"https://api.github.com/repos/spacy-io/spaCy/issues/334/labels{/name}","comments_url":"https://api.github.com/repos/spacy-io/spaCy/issues/334/comments","events_url":"https://api.github.com/repos/spacy-io/spaCy/issues/334/events","html_url":"https://github.com/spacy-io/spaCy/issues/334","id":147467825,"number":334,"title":"error with spacy.en.download import error","user":{"login":"tachee","id":18401420,"avatar_url":"https://avatars.githubusercontent.com/u/18401420?v=3","gravatar_id":"","url":"https://api.github.com/users/tachee","html_url":"https://github.com/tachee","followers_url":"https://api.github.com/users/tachee/followers","following_url":"https://api.github.com/users/tachee/following{/other_user}","gists_url":"https://api.github.com/users/tachee/gists{/gist_id}","starred_url":"https://api.github.com/users/tachee/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/tachee/subscriptions","organizations_url":"https://api.github.com/users/tachee/orgs","repos_url":"https://api.github.com/users/tachee/repos","events_url":"https://api.github.com/users/tachee/events{/privacy}","received_events_url":"https://api.github.com/users/tachee/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":3,"created_at":"2016-04-11T15:37:01Z","updated_at":"2016-04-11T17:06:55Z","closed_at":null,"body":"running python -m spacy.en.download fails.\r\n\r\nI run:\r\n\r\nc:\\users\\tachee\\appdata\\local\\programs\\python\\python35\\python -m spacy.en.download\r\n\r\nand get the following error:\r\n\r\nc:\\users\\tachee\\appdata\\local\\programs\\python\\python35\\python.exe: Error while finding spec for 'spacy.en.download' (<class 'ImportError'>: DLL load failed: The specified module could not be found.)"},"comment":{"url":"https://api.github.com/repos/spacy-io/spaCy/issues/comments/208451733","html_url":"https://github.com/spacy-io/spaCy/issues/334#issuecomment-208451733","issue_url":"https://api.github.com/repos/spacy-io/spaCy/issues/334","id":208451733,"user":{"login":"henningpeters","id":166570,"avatar_url":"https://avatars.githubusercontent.com/u/166570?v=3","gravatar_id":"","url":"https://api.github.com/users/henningpeters","html_url":"https://github.com/henningpeters","followers_url":"https://api.github.com/users/henningpeters/followers","following_url":"https://api.github.com/users/henningpeters/following{/other_user}","gists_url":"https://api.github.com/users/henningpeters/gists{/gist_id}","starred_url":"https://api.github.com/users/henningpeters/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/henningpeters/subscriptions","organizations_url":"https://api.github.com/users/henningpeters/orgs","repos_url":"https://api.github.com/users/henningpeters/repos","events_url":"https://api.github.com/users/henningpeters/events{/privacy}","received_events_url":"https://api.github.com/users/henningpeters/received_events","type":"User","site_admin":false},"created_at":"2016-04-11T17:06:55Z","updated_at":"2016-04-11T17:06:55Z","body":"That's odd. It seems spaCy is installed, but the DLLs are missing. My best guess is that the installation didn't fully complete for some reason. It would be great to have the original install logs, you should be able to obtain them by uninstall all dependencies with native extensions and then re-installing spacy:\r\n\r\n```\r\npip uninstall -y spacy thinc cymem murmurhash preshed ujson\r\npip install spacy\r\n```\r\n\r\nCould you please try that and share the output?"}}