{"action":"created","issue":{"url":"https://api.github.com/repos/YetiForceCompany/YetiForceCRM/issues/3814","repository_url":"https://api.github.com/repos/YetiForceCompany/YetiForceCRM","labels_url":"https://api.github.com/repos/YetiForceCompany/YetiForceCRM/issues/3814/labels{/name}","comments_url":"https://api.github.com/repos/YetiForceCompany/YetiForceCRM/issues/3814/comments","events_url":"https://api.github.com/repos/YetiForceCompany/YetiForceCRM/issues/3814/events","html_url":"https://github.com/YetiForceCompany/YetiForceCRM/issues/3814","id":194857601,"number":3814,"title":"Not emailing contact or login credentials","user":{"login":"slater101","id":23393559,"avatar_url":"https://avatars.githubusercontent.com/u/23393559?v=3","gravatar_id":"","url":"https://api.github.com/users/slater101","html_url":"https://github.com/slater101","followers_url":"https://api.github.com/users/slater101/followers","following_url":"https://api.github.com/users/slater101/following{/other_user}","gists_url":"https://api.github.com/users/slater101/gists{/gist_id}","starred_url":"https://api.github.com/users/slater101/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/slater101/subscriptions","organizations_url":"https://api.github.com/users/slater101/orgs","repos_url":"https://api.github.com/users/slater101/repos","events_url":"https://api.github.com/users/slater101/events{/privacy}","received_events_url":"https://api.github.com/users/slater101/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":21,"created_at":"2016-12-11T21:23:13Z","updated_at":"2016-12-12T02:42:22Z","closed_at":null,"body":"#### Issue\r\nsystem is not emailing clients login data to portal. I have followed all manuals, cron is running, smtp is working and test works. portal is setup and config.inc / config and api.php have all been set correctly.\r\n\r\n**In location Software configuration > Automation > Workflows\r\n\r\nGenerate customer login details (All tasks 1) (Active tasks 0)\r\nSend customer login details (All tasks 2) (Active tasks 0)**\r\n\r\nAfter I clicked the checkbox to the right it became\r\n\r\nGenerate customer login details (All tasks 1) (Active tasks 1)\r\nSend customer login details (All tasks 2) (Active tasks 2)\r\n\r\nBut still no emails sent\r\n\r\nIn config.inc\r\n\r\n`// url for customer portal (Example: https://portal.yetiforce.com/)\r\n$PORTAL_URL = 'https://myportal.mysite.com';\r\n\r\n// helpdesk support email id and support name (Example: 'support@yetiforce.com' and 'yetiforce support')\r\n$HELPDESK_SUPPORT_NAME = 'LOFD Client Portal';\r\n$HELPDESK_SUPPORT_EMAIL_REPLY = 'kyle@litonfire.design';`\r\n\r\nIn api.php\r\n\r\n`$enabledServices = [\r\n\t//'mobile',\r\n\t'yetiportal',\r\n\t//'dav',\r\n\t//'webservices',\r\n\t//'webservice',`\r\n\r\nIn \r\n\r\nCRM config.php\r\n\r\n`$vtiger_path = \"https://CRM.mywebsite.com\";`\r\n\r\nCron lines\r\n\r\n*/5**** sh /home/litafire/portal.litonfire.design/cron/vtigercron.sh\r\n*/5**** >/home/litafire/portal.litonfire.design/cache/logs/cron.log\r\n\r\nPermissions set to 755 for all folders and files in /cron\r\n\r\nCron is working\r\n\r\nSMTP is working\r\n\r\n#### Actual Behavior\r\nCreate contact, system creates. No emails received by contact.\r\n\r\n#### Expected Behavior\r\nSend Emails, find contacts again via search\r\n\r\n#### How to trigger the error\r\n1.create contact\r\n2.contact is made\r\n3.no emails sent even with cron running and smtp on and working.\r\n\r\n#### Your Environment\r\n<!---Describe the environment -->\r\n* 3.4.0\r\n* All Web browsers\r\n* linux (version unknown but probably latest)\r\n\r\nNOTE: in  Software configuration > Logs > Server configuration > Start It is showing that ZIP library and LBL_SOAP_LIBRARY are not installed. But I installed both \"archive zip\" and \"soap\" for php on my server... why would this be this way? am I missing some files?\r\n"},"comment":{"url":"https://api.github.com/repos/YetiForceCompany/YetiForceCRM/issues/comments/266331229","html_url":"https://github.com/YetiForceCompany/YetiForceCRM/issues/3814#issuecomment-266331229","issue_url":"https://api.github.com/repos/YetiForceCompany/YetiForceCRM/issues/3814","id":266331229,"user":{"login":"slater101","id":23393559,"avatar_url":"https://avatars.githubusercontent.com/u/23393559?v=3","gravatar_id":"","url":"https://api.github.com/users/slater101","html_url":"https://github.com/slater101","followers_url":"https://api.github.com/users/slater101/followers","following_url":"https://api.github.com/users/slater101/following{/other_user}","gists_url":"https://api.github.com/users/slater101/gists{/gist_id}","starred_url":"https://api.github.com/users/slater101/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/slater101/subscriptions","organizations_url":"https://api.github.com/users/slater101/orgs","repos_url":"https://api.github.com/users/slater101/repos","events_url":"https://api.github.com/users/slater101/events{/privacy}","received_events_url":"https://api.github.com/users/slater101/received_events","type":"User","site_admin":false},"created_at":"2016-12-12T02:42:22Z","updated_at":"2016-12-12T02:42:22Z","body":"Ok I had vtigercron.sh wrong I had this\r\n\r\nexport VTIGERCRM_ROOTDIR=`dirname \"$0\"`/..\r\nexport USE_PHP=php\r\nexport USE_PHP=/usr/local/bin/php\r\n#export USE_PHP=/usr/local/php56/bin/php56\r\n\r\nHow can I set innodb_lock_wait_timeout via htaccess? I have tried every option I know.\r\n\r\ninnodb_lock_wait_timeout 600\r\n\r\nTried setting this in htaccess but couldn't get the following to work.\r\n\r\nphp_value innodb_lock_wait_timeout \"600\"\r\nor\r\ninnodb_lock_wait_timeout \"600\"\r\nor\r\ninnodb_lock_wait_timeout = 600"}}
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