{"action":"created","issue":{"url":"https://api.github.com/repos/cividesk/com.cividesk.email.sparkpost/issues/31","repository_url":"https://api.github.com/repos/cividesk/com.cividesk.email.sparkpost","labels_url":"https://api.github.com/repos/cividesk/com.cividesk.email.sparkpost/issues/31/labels{/name}","comments_url":"https://api.github.com/repos/cividesk/com.cividesk.email.sparkpost/issues/31/comments","events_url":"https://api.github.com/repos/cividesk/com.cividesk.email.sparkpost/issues/31/events","html_url":"https://github.com/cividesk/com.cividesk.email.sparkpost/issues/31","id":167318557,"number":31,"title":"Bounces are not counted in CiviCRM","user":{"login":"ritatorok","id":20599002,"avatar_url":"https://avatars.githubusercontent.com/u/20599002?v=3","gravatar_id":"","url":"https://api.github.com/users/ritatorok","html_url":"https://github.com/ritatorok","followers_url":"https://api.github.com/users/ritatorok/followers","following_url":"https://api.github.com/users/ritatorok/following{/other_user}","gists_url":"https://api.github.com/users/ritatorok/gists{/gist_id}","starred_url":"https://api.github.com/users/ritatorok/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/ritatorok/subscriptions","organizations_url":"https://api.github.com/users/ritatorok/orgs","repos_url":"https://api.github.com/users/ritatorok/repos","events_url":"https://api.github.com/users/ritatorok/events{/privacy}","received_events_url":"https://api.github.com/users/ritatorok/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":1,"created_at":"2016-07-25T09:04:27Z","updated_at":"2016-09-09T19:01:46Z","closed_at":null,"body":"Hello,\r\n\r\nWe updated the Sparkpost extension to version 1.1 and tested if the bounces are correct in CiviCRM. Unfortunately there are no bounces counted in Civicrm, but there are lots of bounces in Sparkpost. We have tried with sending only for 2 email addresses, one of them is a wrong email address, and tried sending for 12 addresses, many of them should have been bounced, but none of them are in Civicrm. We have a scheduled job to fetch bounces, we ran it many times. These emails were sent last week on Friday, and waited till Monday to make sure they get bounced in Sparkpost, but they are still not counted in Civi. Do you have any idea what might be wrong?\r\n\r\nThank you!\r\n\r\nBest,\r\nRita Torok\r\n\r\n<img width=\"1042\" alt=\"screen shot 2016-07-25 at 09 55 37\" src=\"https://cloud.githubusercontent.com/assets/20599002/17095964/0b335484-524f-11e6-9f94-5018af0a57ae.png\">\r\n<img width=\"951\" alt=\"screen shot 2016-07-25 at 09 55 52\" src=\"https://cloud.githubusercontent.com/assets/20599002/17095965/0b34e934-524f-11e6-9555-fc8f5fd9998a.png\">\r\n\r\n"},"comment":{"url":"https://api.github.com/repos/cividesk/com.cividesk.email.sparkpost/issues/comments/246007857","html_url":"https://github.com/cividesk/com.cividesk.email.sparkpost/issues/31#issuecomment-246007857","issue_url":"https://api.github.com/repos/cividesk/com.cividesk.email.sparkpost/issues/31","id":246007857,"user":{"login":"nc3man","id":880490,"avatar_url":"https://avatars.githubusercontent.com/u/880490?v=3","gravatar_id":"","url":"https://api.github.com/users/nc3man","html_url":"https://github.com/nc3man","followers_url":"https://api.github.com/users/nc3man/followers","following_url":"https://api.github.com/users/nc3man/following{/other_user}","gists_url":"https://api.github.com/users/nc3man/gists{/gist_id}","starred_url":"https://api.github.com/users/nc3man/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/nc3man/subscriptions","organizations_url":"https://api.github.com/users/nc3man/orgs","repos_url":"https://api.github.com/users/nc3man/repos","events_url":"https://api.github.com/users/nc3man/events{/privacy}","received_events_url":"https://api.github.com/users/nc3man/received_events","type":"User","site_admin":false},"created_at":"2016-09-09T19:01:46Z","updated_at":"2016-09-09T19:01:46Z","body":"I have exactly the same issue. My screenshot looks just like the one in the post above, so no need to repeat. BTW, evertyhing else works GREAT. Test email worked and test jobs had the correct number of opens and click-throughs. I checked the corresponding Scheduled Jobs log for fetching the bounces and got\r\n\r\n> Entity: job Action: fetch_bounces\r\n> Summary\r\n> Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not connect to MailStore for postmaster@\r\n> Error message:\r\n> An error occured while sending or receiving mail. Failed to conn (...)\r\n> Details\r\n> Parameters raw (From Cli.php): \r\n> a:2:{s:7:\"version\";i:3;s:31:\"ssdbikecoalition.sdcbcdream.org\";N;}\r\n> Parameters parsed (and passed to API method): \r\n> a:2:{s:7:\"version\";i:3;s:31:\"ssdbikecoalition.sdcbcdream.org\";N;}\r\n> Full message: \r\n> Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not connect to MailStore for postmaster@\r\n> Error message: \r\n> An error occured while sending or receiving mail. Failed to connect to the server: :110.\r\n> \r\n\r\nI hope that may help diagnose. The From and Reply-To fields for these emails are postmaster@sdbikecoalition.sdcbcdream.org and the domain name seems to be truncated from the error messages\r\n\r\n"}}
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