{"action":"reopened","issue":{"url":"https://api.github.com/repos/salesagility/SuiteCRM/issues/2185","repository_url":"https://api.github.com/repos/salesagility/SuiteCRM","labels_url":"https://api.github.com/repos/salesagility/SuiteCRM/issues/2185/labels{/name}","comments_url":"https://api.github.com/repos/salesagility/SuiteCRM/issues/2185/comments","events_url":"https://api.github.com/repos/salesagility/SuiteCRM/issues/2185/events","html_url":"https://github.com/salesagility/SuiteCRM/issues/2185","id":176046639,"number":2185,"title":"Inbound Email with Attachments Fail","user":{"login":"gnurob","id":1187094,"avatar_url":"https://avatars.githubusercontent.com/u/1187094?v=3","gravatar_id":"","url":"https://api.github.com/users/gnurob","html_url":"https://github.com/gnurob","followers_url":"https://api.github.com/users/gnurob/followers","following_url":"https://api.github.com/users/gnurob/following{/other_user}","gists_url":"https://api.github.com/users/gnurob/gists{/gist_id}","starred_url":"https://api.github.com/users/gnurob/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/gnurob/subscriptions","organizations_url":"https://api.github.com/users/gnurob/orgs","repos_url":"https://api.github.com/users/gnurob/repos","events_url":"https://api.github.com/users/gnurob/events{/privacy}","received_events_url":"https://api.github.com/users/gnurob/received_events","type":"User","site_admin":false},"labels":[{"id":339387537,"url":"https://api.github.com/repos/salesagility/SuiteCRM/labels/Pending%20Input","name":"Pending Input","color":"fef2c0","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":9,"created_at":"2016-09-09T16:05:54Z","updated_at":"2016-11-07T09:08:21Z","closed_at":null,"body":"<!--- Provide a general summary of the issue in the **Title** above -->\n\n<!--- Before you open an issue, please check if a similar issue already exists or has been closed before. --->\n#### Issue\n\n<!--- Provide a more detailed introduction to the issue itself, and why you consider it to be a bug -->\n\nThe Check Inbound Mailboxes scheduler for function::pollMonitoredInboxesAOP fails to run with the following error when e-mails containing attachments are unread in IMAP inbox.\n\n`[FATAL] Job ***unique ID*** (Check Inbound Mailboxes) failed in CRON run in sugarcrm.log.`\n\nMarking the e-mails that contain attachments as read, and rebuilding schedulers, results in the remaining new e-mails in the IMAP inbox being downloaded normally.\n#### Expected Behavior\n\n<!--- Tell us what should happen -->\n\nAll e-mails in the IMAP inbox should be marked read and downloaded to the SuiteCRM group mailbox.\n#### Actual Behavior\n\n<!--- Tell us what happens instead -->\n\nScheduler is stuck with a status of \"running.\"\nNo new e-mails.\nNew note created with name of attached file, but link to file is invalid.\n#### Possible Fix\n\n<!--- Not obligatory, but suggest a fix or reason for the bug -->\n#### Steps to Reproduce\n\n<!--- Provide a link to a live example, or an unambiguous set of steps to -->\n\n<!--- reproduce this bug include code to reproduce, if relevant -->\n1. Send e-mail with attachment to group mailbox\n2. Wait for scheduled tasks to run via CRON\n3. Check status of latest Check Inbound Mailboxes scheduler task\n4. Task will be running, no e-mail in INBOX, new note created by invalid link to file.\n5. Check sugarcrm.log for error:\n   Fri Sep  9 12:50:03 2016 [4586][1][FATAL] Job xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx (Check Inbound Mailboxes) failed in CRON run\n#### Context\n\n<!--- How has this bug affected you? What were you trying to accomplish? -->\n\n<!--- If you feel this should be a low/medium/high priority then please state so -->\n\nThis, or a related, bug has been hanging around since upgrading to 7.5.1. Some users resolved the problem using instructions in issue #903, as discussed in https://suitecrm.com/forum/installation-upgrade-help/8069-no-incomming-mail-after-upgrade-to-version-7-5-1, however this is not universal.\n\nThis can't be affecting every SuiteCRM installation, or the complaints would be riot level, but for those that are affected, this bug effectively disables e-mail.\n#### Your Environment\n\n<!--- Include as many relevant details about the environment you experienced the bug in -->\n- SuiteCRM Version used: 7.7.4 (possibly going back to 7.5.1, attachments as cause discovered in 7.7.x\n- Browser name and version: Firefox 48.0.1 on Mac OS X 10.11.6\n- Environment name and version (e.g. MySQL, PHP 7): MySQL 5.0.11, PHP Version 5.6.14, Apache 2.2.31.\n- Operating System and version (e.g Ubuntu 16.04): Mac OS X 10.11.6 (and previous versions)\n"}}
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