{"action":"created","issue":{"url":"https://api.github.com/repos/intercom/intercom-ruby/issues/212","labels_url":"https://api.github.com/repos/intercom/intercom-ruby/issues/212/labels{/name}","comments_url":"https://api.github.com/repos/intercom/intercom-ruby/issues/212/comments","events_url":"https://api.github.com/repos/intercom/intercom-ruby/issues/212/events","html_url":"https://github.com/intercom/intercom-ruby/issues/212","id":121167779,"number":212,"title":"Intercom tries create new user","user":{"login":"VladimirTS","id":1253918,"avatar_url":"https://avatars.githubusercontent.com/u/1253918?v=3","gravatar_id":"","url":"https://api.github.com/users/VladimirTS","html_url":"https://github.com/VladimirTS","followers_url":"https://api.github.com/users/VladimirTS/followers","following_url":"https://api.github.com/users/VladimirTS/following{/other_user}","gists_url":"https://api.github.com/users/VladimirTS/gists{/gist_id}","starred_url":"https://api.github.com/users/VladimirTS/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/VladimirTS/subscriptions","organizations_url":"https://api.github.com/users/VladimirTS/orgs","repos_url":"https://api.github.com/users/VladimirTS/repos","events_url":"https://api.github.com/users/VladimirTS/events{/privacy}","received_events_url":"https://api.github.com/users/VladimirTS/received_events","type":"User","site_admin":false},"labels":[],"state":"closed","locked":false,"assignee":null,"milestone":null,"comments":1,"created_at":"2015-12-09T06:07:40Z","updated_at":"2016-01-07T10:58:58Z","closed_at":"2016-01-07T10:58:58Z","body":"@darragh @josler When I try send message from admin to user I got next error Intercom::MultipleMatchingUsersError: Multiple existing users match this email address admin@example.com - must be more specific using user_id\r\nBut when I wrote intercom.users.find(:email => \"admin@example.com\")  i didn't get user with email \"admin@example.com\""},"comment":{"url":"https://api.github.com/repos/intercom/intercom-ruby/issues/comments/169630116","html_url":"https://github.com/intercom/intercom-ruby/issues/212#issuecomment-169630116","issue_url":"https://api.github.com/repos/intercom/intercom-ruby/issues/212","id":169630116,"user":{"login":"bobjflong","id":2264896,"avatar_url":"https://avatars.githubusercontent.com/u/2264896?v=3","gravatar_id":"","url":"https://api.github.com/users/bobjflong","html_url":"https://github.com/bobjflong","followers_url":"https://api.github.com/users/bobjflong/followers","following_url":"https://api.github.com/users/bobjflong/following{/other_user}","gists_url":"https://api.github.com/users/bobjflong/gists{/gist_id}","starred_url":"https://api.github.com/users/bobjflong/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/bobjflong/subscriptions","organizations_url":"https://api.github.com/users/bobjflong/orgs","repos_url":"https://api.github.com/users/bobjflong/repos","events_url":"https://api.github.com/users/bobjflong/events{/privacy}","received_events_url":"https://api.github.com/users/bobjflong/received_events","type":"User","site_admin":false},"created_at":"2016-01-07T10:58:58Z","updated_at":"2016-01-07T10:58:58Z","body":"Hi @VladimirTS the `Intercom::MultipleMatchingUsersError` means that you have duplicate users by email. The user_id field is unique and can be used to discern between them. If you intentionally duplicate by email you should switch to identifying by user_id. If this was accidental you could try your duplicate users."}}