{"action":"opened","issue":{"url":"https://api.github.com/repos/stevendelarwelle/remotejobs/issues/209","repository_url":"https://api.github.com/repos/stevendelarwelle/remotejobs","labels_url":"https://api.github.com/repos/stevendelarwelle/remotejobs/issues/209/labels{/name}","comments_url":"https://api.github.com/repos/stevendelarwelle/remotejobs/issues/209/comments","events_url":"https://api.github.com/repos/stevendelarwelle/remotejobs/issues/209/events","html_url":"https://github.com/stevendelarwelle/remotejobs/issues/209","id":180365909,"number":209,"title":"Customer Support Executive","user":{"login":"stevendelarwelle","id":2382212,"avatar_url":"https://avatars.githubusercontent.com/u/2382212?v=3","gravatar_id":"","url":"https://api.github.com/users/stevendelarwelle","html_url":"https://github.com/stevendelarwelle","followers_url":"https://api.github.com/users/stevendelarwelle/followers","following_url":"https://api.github.com/users/stevendelarwelle/following{/other_user}","gists_url":"https://api.github.com/users/stevendelarwelle/gists{/gist_id}","starred_url":"https://api.github.com/users/stevendelarwelle/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/stevendelarwelle/subscriptions","organizations_url":"https://api.github.com/users/stevendelarwelle/orgs","repos_url":"https://api.github.com/users/stevendelarwelle/repos","events_url":"https://api.github.com/users/stevendelarwelle/events{/privacy}","received_events_url":"https://api.github.com/users/stevendelarwelle/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2016-09-30T18:03:10Z","updated_at":"2016-09-30T18:03:10Z","closed_at":null,"body":"Customer Support Executive<br>\nhttp://ift.tt/2dhp9CW<br><p><img alt=\"Resized_logo\" src=\"http://ift.tt/2cGCJCk\"></p>\n<p><strong>Headquarters:</strong> San Francisco, CA<br><strong>URL:</strong> <a href=\"http://close.io\">http://close.io</a></p>\n<div><strong>ABOUT US!</strong></div>\n<div>At Close.io we&rsquo;re building the sales communication platform of the future! We&rsquo;ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We aim to unify the world's sales calls and emails into one beautiful workflow.</div>\n<div class=\"paragraph_break\"><br></div>\n<div><strong>THE JOB</strong></div>\n<ul>\n<li>Work directly with customers via email and screen sharing to resolve technical issues and sales workflow challenges</li>\n<li>Coordinate with other members of the support team along with our sales and success teams to get customers up and running in&nbsp;<a href=\"http://close.io/\">Close.io</a>&nbsp;as quickly as possible</li>\n<li>Create helpdesk content that explains features and details workflow setup</li>\n<li>Write up bug reports and feature requests for our engineering team to review</li>\n</ul><div><strong><br></strong></div>\n<div><strong>YOU HAVE</strong></div>\n<ul>\n<li>Native-level English proficiency and are excited to work directly with customers via email, phone or live chat</li>\n<li>A deep understanding of the craft of sales (or are itching to learn)</li>\n<li>The ability to translate complex concepts into easy-to-follow written content</li>\n<li>Experience working in a remote environment (comfortable primarily communicating over platforms like Hipchat, Zoom/Skype, etc.)</li>\n<li>The schedule to work Monday through Friday, 9am - 6pm Pacific Time</li>\n</ul><div><strong><br></strong></div>\n<div><strong>BONUS POINTS FOR&hellip;</strong></div>\n<ul>\n<li>Working knowledge of Python or Junior-level experience as a software engineer</li>\n<li>Experience providing support for a SaaS product</li>\n<li>Having your first name registered on Freenode</li>\n</ul><div><strong><br></strong></div>\n<div><strong>WHY WORK FOR US?</strong></div>\n<div>We&rsquo;re a very small team doing very big things &mdash; your work will make a huge impact and your voice will be heard! We offer a competitive salary, excellent healthcare, dental and retirement package. You can work remotely from anywhere on the west coast USA or at our HQ in San Francisco, CA. We host 3 all-expense paid worldwide team retreats a year!&nbsp;</div>\n<p><strong>To apply:</strong> <a href=\"http://ift.tt/2djp02w\">http://ift.tt/2djp02w</a></p>\n<br><br>\nvia Remote Jobr Programming Jobs http://ift.tt/1WipnMk<br>\nSeptember 30, 2016 at 12:45PM"}}
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