{"action":"created","issue":{"url":"https://api.github.com/repos/osTicket/osTicket/issues/3128","repository_url":"https://api.github.com/repos/osTicket/osTicket","labels_url":"https://api.github.com/repos/osTicket/osTicket/issues/3128/labels{/name}","comments_url":"https://api.github.com/repos/osTicket/osTicket/issues/3128/comments","events_url":"https://api.github.com/repos/osTicket/osTicket/issues/3128/events","html_url":"https://github.com/osTicket/osTicket/issues/3128","id":154756875,"number":3128,"title":"DB error when open/close ticket","user":{"login":"wochebs","id":19349390,"avatar_url":"https://avatars.githubusercontent.com/u/19349390?v=3","gravatar_id":"","url":"https://api.github.com/users/wochebs","html_url":"https://github.com/wochebs","followers_url":"https://api.github.com/users/wochebs/followers","following_url":"https://api.github.com/users/wochebs/following{/other_user}","gists_url":"https://api.github.com/users/wochebs/gists{/gist_id}","starred_url":"https://api.github.com/users/wochebs/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/wochebs/subscriptions","organizations_url":"https://api.github.com/users/wochebs/orgs","repos_url":"https://api.github.com/users/wochebs/repos","events_url":"https://api.github.com/users/wochebs/events{/privacy}","received_events_url":"https://api.github.com/users/wochebs/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"milestone":null,"comments":4,"created_at":"2016-05-13T16:57:41Z","updated_at":"2016-05-13T20:18:33Z","closed_at":null,"body":"I got this mail notifications when open or close a ticket: \r\nosTicket (v1.9.12)\r\n\r\n\r\n[ INSERT INTO ost_ticket_thread SET created=NOW()  ,thread_type='M' ,ticket_id=3132 ,title='failure notice' ,format='text' ,staff_id='0' ,user_id=39 ,poster='mailer-daemon' ,source='' ,body='Hi. This is the qmail-send program at ......\r\n\r\n....\r\n\r\nGot a packet bigger than 'max_allowed_packet' bytes<br />\r\n<br />\r\n---- Backtrace ----<br />\r\n#0 (root)/include/mysqli.php(177): osTicket->logDBError('DB Error #1153', '[ INSERT INTO o...')<br />\r\n#1 (root)/include/class.thread.php(1140): db_query(' INSERT INTO os...')<br />\r\n#2 (root)/include/class.thread.php(1194): ThreadEntry->create(Array)<br />\r\n#3 (root)/include/class.thread.php(1230): ThreadEntry->add(Array)<br />\r\n#4 (root)/include/class.thread.php(1210): Message->add(Array, Array)<br />\r\n#5 (root)/include/class.thread.php(164): Message->create(Array, Array)<br />\r\n#6 (root)/include/class.ticket.php(1773): Thread->addMessage(Array, Array)<br />\r\n#7 (root)/include/class.ticket.php(2821): Ticket->postMessage(Array, 'Email', false)<br />\r\n#8 (root)/include/class.mailfetch.php(763): Ticket::create(Array, Array, 'Email')<br />\r\n#9 (root)/include/class.mailfetch.php(811): MailFetcher->createTicket(1051)<br />\r\n#10 (root)/include/class.mailfetch.php(891): MailFetcher->fetchEmails()<br />\r\n#11 (root)/include/class.cron.php(25): MailFetcher::run()<br />\r\n#12 (root)/scp/autocron.php(64): Cron::MailFetcher()<br />\r\n#13 {main}"},"comment":{"url":"https://api.github.com/repos/osTicket/osTicket/issues/comments/219148782","html_url":"https://github.com/osTicket/osTicket/issues/3128#issuecomment-219148782","issue_url":"https://api.github.com/repos/osTicket/osTicket/issues/3128","id":219148782,"user":{"login":"ntozier","id":1315768,"avatar_url":"https://avatars.githubusercontent.com/u/1315768?v=3","gravatar_id":"","url":"https://api.github.com/users/ntozier","html_url":"https://github.com/ntozier","followers_url":"https://api.github.com/users/ntozier/followers","following_url":"https://api.github.com/users/ntozier/following{/other_user}","gists_url":"https://api.github.com/users/ntozier/gists{/gist_id}","starred_url":"https://api.github.com/users/ntozier/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/ntozier/subscriptions","organizations_url":"https://api.github.com/users/ntozier/orgs","repos_url":"https://api.github.com/users/ntozier/repos","events_url":"https://api.github.com/users/ntozier/events{/privacy}","received_events_url":"https://api.github.com/users/ntozier/received_events","type":"User","site_admin":false},"created_at":"2016-05-13T20:18:33Z","updated_at":"2016-05-13T20:18:33Z","body":"So then that would lead me to ask what happened last week?\r\nWhat changed that all of a sudden it doesn't work?\r\nWas mysql upgraded? Was the config changed?\r\nTo be clear this appears to be a MySQL error, not a PHP or osTicket error."}}