{"action":"created","issue":{"url":"https://api.github.com/repos/zammad/zammad/issues/306","repository_url":"https://api.github.com/repos/zammad/zammad","labels_url":"https://api.github.com/repos/zammad/zammad/issues/306/labels{/name}","comments_url":"https://api.github.com/repos/zammad/zammad/issues/306/comments","events_url":"https://api.github.com/repos/zammad/zammad/issues/306/events","html_url":"https://github.com/zammad/zammad/issues/306","id":185307269,"number":306,"title":"triggers do not work?","user":{"login":"kernbrand","id":16773234,"avatar_url":"https://avatars.githubusercontent.com/u/16773234?v=3","gravatar_id":"","url":"https://api.github.com/users/kernbrand","html_url":"https://github.com/kernbrand","followers_url":"https://api.github.com/users/kernbrand/followers","following_url":"https://api.github.com/users/kernbrand/following{/other_user}","gists_url":"https://api.github.com/users/kernbrand/gists{/gist_id}","starred_url":"https://api.github.com/users/kernbrand/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/kernbrand/subscriptions","organizations_url":"https://api.github.com/users/kernbrand/orgs","repos_url":"https://api.github.com/users/kernbrand/repos","events_url":"https://api.github.com/users/kernbrand/events{/privacy}","received_events_url":"https://api.github.com/users/kernbrand/received_events","type":"User","site_admin":false},"labels":[{"url":"https://api.github.com/repos/zammad/zammad/labels/bug","name":"bug","color":"fc2929"}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":4,"created_at":"2016-10-26T06:25:42Z","updated_at":"2016-10-26T06:40:32Z","closed_at":null,"body":"i want to inform a customer if a ticket is changed (a new article is added, the ticket state has changed...) i tried to set up a matching trigger, but none of the conditions i tried made the trigger work. also, the predefined triggers like \"customer notification (on owner change)\" do not work at all. any ideas what's wrong?"},"comment":{"url":"https://api.github.com/repos/zammad/zammad/issues/comments/256262196","html_url":"https://github.com/zammad/zammad/issues/306#issuecomment-256262196","issue_url":"https://api.github.com/repos/zammad/zammad/issues/306","id":256262196,"user":{"login":"kernbrand","id":16773234,"avatar_url":"https://avatars.githubusercontent.com/u/16773234?v=3","gravatar_id":"","url":"https://api.github.com/users/kernbrand","html_url":"https://github.com/kernbrand","followers_url":"https://api.github.com/users/kernbrand/followers","following_url":"https://api.github.com/users/kernbrand/following{/other_user}","gists_url":"https://api.github.com/users/kernbrand/gists{/gist_id}","starred_url":"https://api.github.com/users/kernbrand/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/kernbrand/subscriptions","organizations_url":"https://api.github.com/users/kernbrand/orgs","repos_url":"https://api.github.com/users/kernbrand/repos","events_url":"https://api.github.com/users/kernbrand/events{/privacy}","received_events_url":"https://api.github.com/users/kernbrand/received_events","type":"User","site_admin":false},"created_at":"2016-10-26T06:40:32Z","updated_at":"2016-10-26T06:40:32Z","body":"yes it's running:\r\n\r\nzammad@1477290932-1:/opt/zammad$ script/scheduler.rb status\r\nscheduler: running [pid 17450]\r\n\r\nscheduler_out.log and scheduler_err.log are empty.\r\nproduction.log contains entries like this:\r\n\r\nI, [2016-10-26T06:36:53.483807 #17450]  INFO -- : execute Job.run (try_count 0)...\r\nI, [2016-10-26T06:37:03.316741 #17450]  INFO -- : Scheduler running...\r\nI, [2016-10-26T06:37:03.333827 #17450]  INFO -- : Started job thread for 'Generate user based stats.' (Stats.generate)...\r\nI, [2016-10-26T06:37:03.396247 #17450]  INFO -- : execute Stats.generate (try_count 0)...\r\nI, [2016-10-26T06:37:03.586823 #17450]  INFO -- :  ...stopped thread for 'Stats.generate'\r\nI, [2016-10-26T06:37:12.879234 #17450]  INFO -- : execute Channel.fetch (try_count 0)...\r\nI, [2016-10-26T06:37:12.881309 #17450]  INFO -- : fetching imap (mail.servercom/ticket@server.com port=993,ssl=true)\r\nI, [2016-10-26T06:37:13.337282 #17450]  INFO -- :  - no message\r\nI, [2016-10-26T06:37:13.337367 #17450]  INFO -- : done\r\nI, [2016-10-26T06:37:43.401801 #17450]  INFO -- : execute Channel.fetch (try_count 0)...\r\nI, [2016-10-26T06:37:43.403792 #17450]  INFO -- : fetching imap (mail.server.com/ticket@server.com port=993,ssl=true)\r\nI, [2016-10-26T06:37:43.849585 #17450]  INFO -- :  - no message\r\nI, [2016-10-26T06:37:43.849651 #17450]  INFO -- : done\r\nI, [2016-10-26T06:38:13.334339 #17450]  INFO -- : Scheduler running...\r\nI, [2016-10-26T06:38:13.945048 #17450]  INFO -- : execute Channel.fetch (try_count 0)...\r\nI, [2016-10-26T06:38:13.947203 #17450]  INFO -- : fetching imap (mail.server.com/ticket@server.com port=993,ssl=true)\r\nI, [2016-10-26T06:38:14.390367 #17450]  INFO -- :  - no message\r\nI, [2016-10-26T06:38:14.390457 #17450]  INFO -- : done\r\n\r\nfetching the mails works."}}
{"actor":{"display_login":"kernbrand"}}