{"action":"created","comment":{"url":"https://api.github.com/repos/smooch/smooch-docs/pulls/comments/63547227","id":63547227,"diff_hunk":"@@ -0,0 +1,94 @@\n+## Email Channel\n+\n+The Email channel allows you to have conversations with your users by email via any of your back-end messaging channels, be it Slack, Front or a bot connected to the Smooch API.\n+\n+When you enable the Email channel, you will be provided with a Smooch email address. Email messages sent to that email address will be delivered to your back-end messaging channels.\n+\n+### Using your own email address\n+\n+After you set up your *from* address, all your emails to users will appear to come from your own email address instead of your smooch email address.\n+\n+1. To use your own email address to receive and respond to user emails, simply provide your email address in the \"from address\" field on the Smooch Email Channel page.\n+\n+![input from address](/images/input_forwarding_email.png)\n+\n+2. Configure your email provider to automatically forward incoming email to your Smooch email address (detailed instructions below).\n+\n+3. Now click the _**Test email forwarding**_ link on the Email channel page (shown below) to confirm that forwarding is working.\n+\n+![test email forwarding](/images/test_forwarding_email.png)\n+\n+\n+#### Configuring your email provider to forward email to your Smooch email address\n+\n+During configuration, your provider may send a confirmation email to your Smooch email address. It's important to have at least one back-end messaging channel set up on Smooch so that you can act on the confirmation email sent by your provider.\n+\n+##### Provider specific instructions\n+\n+- [Google Apps and Gmail](https://support.google.com/mail/answer/10957)\n+\n+- Google Groups\n+\n+    * 1. [Create a group](https://support.google.com/a/answer/33343)\n+    * 2. [Add your smooch email address as a member of the group](https://support.google.com/groups/answer/2465464)\n+\n+- [Microsoft Exchange](https://technet.microsoft.com/en-us/library/dd351134.aspx)\n+\n+- [Microsoft Exchange 2007](https://technet.microsoft.com/en-us/magazine/dd547068.aspx)\n+\n+- [Yahoo](https://help.yahoo.com/kb/SLN17371.html)\n+\n+- [Bluehost](https://my.bluehost.com/cgi/help/forwarders)\n+\n+- [Dreamhost](http://wiki.dreamhost.com/Email_Setup)\n+\n+- [FatCow](http://www.fatcow.com/knowledgebase/read_article.bml?kbid=5745)\n+\n+- [Rackspace](https://support.rackspace.com/how-to/set-up-email-forwarding-on-cloud-sites/)\n+\n+- [Register.com](https://forum.web.com/register/faq/)\n+\n+- [OVH](http://help.ovh.co.uk/CreateEmailRedirection)\n+\n+- [Mailgun](https://documentation.mailgun.com/api-routes.html#actions)\n+\n+### Action Buttons\n+\n+[Action buttons](#links) will be rendered as links in the email. So\n+\n+```\n+%[hyperlink button](https://smooch.io/)\n+```\n+\n+will appear to the user as _[hyperlink button](https://smooch.io/)_.\n+\n+### Postback Buttons\n+\n+[Postback buttons](#postbacks) will be rendered as suggested responses, instead of as buttons. So a message like this:\n+\n+```\n+Which do you prefer?\n+%[Star Trek](postback:STAR_TREK)\n+%[Star Wars](postback:STAR_WARS)\n+```\n+\n+will be rendered as:\n+\n+_Which do you prefer?<br>You can say: STAR TREK, STAR WARS_","path":"source/includes/integrations/_appuser_email.md","position":75,"original_position":77,"commit_id":"a10124e56dcad20c72bba820e5ae9df2cd97d8e7","original_commit_id":"1c6c58124bf83f5f00e73b2714f45cba22aa58b2","user":{"login":"jpjoyal","id":32315,"avatar_url":"https://avatars.githubusercontent.com/u/32315?v=3","gravatar_id":"","url":"https://api.github.com/users/jpjoyal","html_url":"https://github.com/jpjoyal","followers_url":"https://api.github.com/users/jpjoyal/followers","following_url":"https://api.github.com/users/jpjoyal/following{/other_user}","gists_url":"https://api.github.com/users/jpjoyal/gists{/gist_id}","starred_url":"https://api.github.com/users/jpjoyal/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/jpjoyal/subscriptions","organizations_url":"https://api.github.com/users/jpjoyal/orgs","repos_url":"https://api.github.com/users/jpjoyal/repos","events_url":"https://api.github.com/users/jpjoyal/events{/privacy}","received_events_url":"https://api.github.com/users/jpjoyal/received_events","type":"User","site_admin":false},"body":"I'll track this elsewhere. It seems we have more and more translation needs on the server side","created_at":"2016-05-17T15:41:03Z","updated_at":"2016-05-17T15:41:03Z","html_url":"https://github.com/smooch/smooch-docs/pull/103#discussion_r63547227","pull_request_url":"https://api.github.com/repos/smooch/smooch-docs/pulls/103","_links":{"self":{"href":"https://api.github.com/repos/smooch/smooch-docs/pulls/comments/63547227"},"html":{"href":"https://github.com/smooch/smooch-docs/pull/103#discussion_r63547227"},"pull_request":{"href":"https://api.github.com/repos/smooch/smooch-docs/pulls/103"}}},"pull_request":{"url":"https://api.github.com/repos/smooch/smooch-docs/pulls/103","id":70021241,"html_url":"https://github.com/smooch/smooch-docs/pull/103","diff_url":"https://github.com/smooch/smooch-docs/pull/103.diff","patch_url":"https://github.com/smooch/smooch-docs/pull/103.patch","issue_url":"https://api.github.com/repos/smooch/smooch-docs/issues/103","number":103,"state":"open","locked":false,"title":"add email docs and change name of old email integration","user":{"login":"spasiu","id":2235885,"avatar_url":"https://avatars.githubusercontent.com/u/2235885?v=3","gravatar_id":"","url":"https://api.github.com/users/spasiu","html_url":"https://github.com/spasiu","followers_url":"https://api.github.com/users/spasiu/followers","following_url":"https://api.github.com/users/spasiu/following{/other_user}","gists_url":"https://api.github.com/users/spasiu/gists{/gist_id}","starred_url":"https://api.github.com/users/spasiu/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/spasiu/subscriptions","organizations_url":"https://api.github.com/users/spasiu/orgs","repos_url":"https://api.github.com/users/spasiu/repos","events_url":"https://api.github.com/users/spasiu/events{/privacy}","received_events_url":"https://api.github.com/users/spasiu/received_events","type":"User","site_admin":false},"body":"@kvgauthier @jpjoyal @lemieux @mspensieri @chloepouprom \r\n\r\nAdded docs for the Email channel (aka appUserEmail) and mad e a small adjustment to docs for Email Inbox (aka appMakerEmail).\r\n\r\nFor email provider confg instructions, took the lead of Front and provided links to external 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