Given the task definition and input, reply with output. In this task, you are given a text of many news articles seperated by special token "|||||". Your task is to summarize them.

Patience may be a virtue, but it is increasingly harder to find among U.S. consumers. In our hyper-connected culture, where our expectation is to purchase products or services on-demand, businesses that fail to adapt are at risk. This study is the first of its kind to measure the patience (or lack thereof), chattiness and fast-talking of Americans in all 50 states. 
  
 Marchex Call DNA technology measured hold times, rate of speech and frequency of speech from a data set of more than four million phone calls placed by consumers to businesses across a wide variety of industries from 2013-2015. 
  
 Ranking the Nation’s 50 states on gabbiness, impatience and fast-talking. 
  
 If you’re at a party with 50 guests, one from each state, who is likely to talk the most? Who will be the most patient? Who will talk the fastest? 
  
 The analysts from the Marchex Institute studied more than 4 million phone calls placed from consumers to businesses from 2013 – 2015, using technology that automatically monitors speech, silence, ring tones and hold times, to uncover speech patterns from residents in all 50 states. Here is what we found: 
  
 WHO ARE THE “FAST TALKERS”? 
  
 Americans are talking faster than ever – on average Americans speak between 110 & 150 words per minute. And recent studies show that we’re talking faster… as texts, tweets and technology causes many of us to speak more quickly to try to fit it all in. Who is leading the charge? 
  
 A clear pattern emerges when viewing the data on a map of the United States. The slowest talkers – as measured by words per minute – come primarily from the South. The fastest talking population comes from Oregon, and is followed closely by its neighbors in the Pacific Northwest, most of New England, the upper Midwest (states surrounding Minnesota and Iowa) and Florida. 
  
 You may notice that citizens of New York don’t talk the fastest… but they do talk the most… see next section for more details. How much faster is a fast talker? For every 5 words a slow talking state utters, a fast talking state will utter 6. 
  
 WHO TALKS THE MOST? 
  
 Just because you talk slow doesn’t mean you don’t talk a lot. Just ask the residents of South Carolina and North Carolina. These states make the top 10 list of “slow talkers” yet they also make the top 10 list for “most words in a phone conversation”. Who else is on this list? The entire Eastern seaboard from Maine to South Carolina speak the most words in a phone conversation! 
  
 The West and South from California to Texas also speak a lot on the phone, along with central states Illinois, Ohio and Missouri. If you want to have a conversation that is straight to the point, then focus in on residents from the middle. Most states in between Idaho to the West, Wisconsin to the East, Oklahoma to the South and all the way up to Canada use fewer words to get the point across than everyone on the coasts. 
  
 How big is the difference? A New Yorker will use 62% more words than someone from Iowa to have the same conversation with a business, according to our data. 
  
 WHO IS THE MOST IMPATIENT? 
  
 No one likes to be put on hold, and it happens to us a lot. In fact, we predict Americans will waste more than 900 million hours waiting on hold in 2016, revealing an urgent need for businesses to improve their customer service over the phone. 
  
 Below, we look at how tolerant residents from all 50 states can stand being put on hold. The states below in green are those that hang up the most when being put on hold. Once again, the Eastern seaboard dominates this category, but also the Upper Midwestern region of the United States is particularly nonplussed with being put on hold. The Southeast is fairly tolerant of being put on hold along with many other states in the middle of the country. Residents from Minnesota will hang up less than half as often as those from Ohio, North Carolina or New York. 
  
 Improving Customer Experiences 
  
 While this study uncovers America’s speech patterns, it also begs the question of how businesses can improve consumer experiences. After all, the “impatience index” is based upon how often we’re willing to wait on hold before hanging up in disgust! Studies from the Marchex Institute have shown that businesses can grow revenue and improve advertising efficiency by making changes such as (a) greeting a customer in a friendly manner and (b) reducing hold times. 
  
 In February, 2016 we’ll be releasing a study on modern measurement of call centers which will provide insights into how large brands can create almost $100 million in incremental revenue based on our studies of millions of calls from consumers to businesses. Visit us at www.marchex.com/insights/ or e-mail us at marchex-institute at marchex dot com with any questions or feedback. 
  
 To download a copy of this study, complete with a full ranking of all 50 states across the fastest, most talkative and most impatient talkers, please click here. 
  
 ABOUT THE AUTHORS 
  
 JOHN BUSBY, Senior Vice President of Consumer Insights & Marketing 
  
 John Busby is Senior Vice President of Consumer Insights & Marketing at Marchex. Since 2010, John has run the Marchex Institute, a consumer insights group that publishes findings on mobile advertising, call analytics and online-to-offline commerce. The Marchex Institute also provides custom research and consulting services for key customers on their mobile and call-ready advertising campaigns. Previously, John served as Vice President, Product Engineering. Prior to joining Marchex in 2003, he held various product and program management roles at InfoSpace’s consumer and wireless divisions, Go2net and IQ Chart. John has a bachelor’s degree from Northwestern University. 
  
 SABRINA GRAVLEE, Associate Analyst 
  
 Sabrina Gravlee is an Associate Analyst at the Marchex Institute. She’s responsible for providing multi-channel analytics consulting and strategic consumer insights to Marchex’s key clients, with the goal to help them optimize digital marketing efforts and improve ROI. Prior to joining Marchex, she spent 2 years working in the commercial lending department for Pacific Continental Bank, a community-based business bank with headquarters in Eugene, OR. She has a bachelor’s degree in Mathematics from the University of Washington. 
  
 ABOUT THE MARCHEX INSTITUTE 
  
 The Marchex Institute is a team of data scientists and senior analysts that deliver customized reports and insights for clients of our Call Marketplace and Call Analytics products. These findings inform business decisions and measurably boost ad campaign returns. The Institute’s insights and analyses have landed headlines in The Wall Street Journal, USA Today, Forbes and other national media outlets. 
  
 Correction: An earlier version stated states marked in pink contained callers who hang up the most when on hold, this has been changed to accurately reflect those states as being marked in green. The previous version of this story had the bottom 5 lists for all categories listed as 46-50. They now accurately reflect the correct ranking of 50-46. ||||| The full ranking of states, from the fastest-talking to the slowest: 
  
 1. Oregon 
  
 2. Minnesota 
  
 3. Massachusetts 
  
 4. Kansas 
  
 5. Iowa 
  
 6. Vermont 
  
 7. Alaska 
  
 8. South Dakota 
  
 9. New Hampshire 
  
 10. Nebraska 
  
 11. Connecticut 
  
 12. North Dakota 
  
 13. Washington 
  
 14. Wisconsin 
  
 15. Rhode Island 
  
 16. Idaho 
  
 17. Florida 
  
 18. Pennsylvania 
  
 19. New Jersey 
  
 20. West Virginia 
  
 21. Maine 
  
 22. Colorado 
  
 23. California 
  
 24. Missouri 
  
 25. Montana 
  
 26. Indiana 
  
 27. Hawaii 
  
 28. Virginia 
  
 29. Nevada 
  
 30. Arizona 
  
 31. Utah 
  
 32. Michigan 
  
 33. Tennessee 
  
 34. Maryland 
  
 35. Oklahoma 
  
 36. Wyoming 
  
 37. Delaware 
  
 38. New York 
  
 39. Kentucky 
  
 40. Illinois 
  
 41. Ohio 
  
 42. Arkansas 
  
 43. Georgia 
  
 44. Texas 
  
 45. New Mexico 
  
 46. North Carolina 
  
 47. Alabama 
  
 48. South Carolina 
  
 49. Louisiana 
  
 50. Mississippi 
  
 In some sense, Marchex’s findings hew to cultural stereotypes. The fast-talkers are concentrated in the North; the slow-talkers are concentrated in the South. (Speed-speech-y Florida is an outlier whose fast-talking ways can likely be explained by both the state’s high concentration of Spanish speakers and the fact that many of its residents are transplants from faster-talking states.) Here, in other words, is a state’s culture directly affecting that most intimate of things: the way people speak. It’s all very Geography of Time. 
  
 Marchex 
  
 But speedy speech doesn’t necessarily equate to dense speech. Marchex also used its dataset to analyze the wordiest speakers, state by state—the callers who, regardless of their tempo, used the most words during their interactions with customer service agents. 
  
 That breakdown looked like this: 
  
 Marchex 
  
 The variation here is significant. What the word-density differences amount to, Marchex notes, is that, for example, “a New Yorker will use 62 percent more words than someone from Iowa to have the same conversation with a business, according to our data.” And, again, the linguistic variations hint at cultural ones. Some of the slower-talking states (Texas, New Mexico, Virginia, etc.) are also some of the wordier, suggesting a premium on connection over efficiency. Some of the fastest-talking states (Idaho, Wyoming, New Hampshire) are also some of the least talkative, suggesting the get-down-to-business mentality commonly associated with those states. 
  
 And what of that most communicative form of language—silence? Marchex also considered the holding patterns of the calls it analyzed, noting whether callers who were put on hold during their interactions with businesses hung up or hung on. 
  
 The states in green, below, are the ones whose residents were most likely to hang up after being put on hold. The states in pink are the ones whose residents stuck around until their calls resumed. 
  
 Marchex 
  
 It’s not so much a North-South divide as it is, very roughly, a regional one: The most impatient people here are congregated within the Northeast, the mid-Atlantic, and the upper Midwest. And the most patient can be found in the Midwest and the South. Perhaps, as well, it’s not surprising that Ohio would distinguish itself, in this analysis, for its impatience; a previous Marchex study found that the Buckeye State carries the dubious distinction of being the most profanity-prone of these United States. 
  
 Related Video |||||

It may not be a huge surprise that New York is ranked No. 1 in a list of the most talkative states, but any guesses on the least talkative? The distinction goes to Iowa, according to analytics firm Marchex. It arrived at this conclusion by analyzing 4 million phone calls between consumers and businesses from 2013 to 2015—those of the "this call might be recorded" variety, notes the Atlantic. Some highlights: Most talkative: New York, California, New Jersey, Nevada, and Maryland Least talkative: Iowa, Minnesota, Wisconsin, Kansas, and Oklahoma Fastest talkers: Oregon, Minnesota, Massachusetts, Kansas, and Iowa Slowest talkers: Mississippi, Louisiana, South Carolina, Alabama, and North Carolina Most impatient: (those most likely to hang up when placed on hold) Kentucky, Ohio, North Carolina, New York, and West Virginia Most patient: Minnesota, Illinois, Florida, Colorado, and Louisiana