Given the task definition and input, reply with output. In this task, you are given a text of many news articles seperated by special token "|||||". Your task is to summarize them.

Ten passengers filed a lawsuit Wednesday against JetBlue Airways, claiming they feared for their lives when a pilot had to be physically restrained after running through the cabin yelling about Jesus and al-Qaida during a New York-to-Las Vegas flight in March. 
  
 The lawsuit, filed in state Supreme Court in Queens, claims the airline was "grossly negligent" in allowing Capt. Clayton Osbon to fly. 
  
 A flight attendant's ribs were bruised as passengers tried to restrain Osbon, but no one on board was seriously hurt. The March 27 flight was forced to make an emergency landing in Amarillo, Texas. 
  
 Osbon faces a hearing Friday morning in Amarillo to determine if he is mentally competent to stand trial. He faces federal charges of interfering with a flight crew. If convicted, he could be sentenced to up to 20 years in prison. 
  
 An airline spokesman did not immediately comment Wednesday on the lawsuit 
  
 According to the lawsuit and a federal indictment, witnesses on Flight 191 say Osbon ran through the cabin in a wild rant. The first officer locked him out of the cockpit and passengers wrestled Osbon to the floor. 
  
 The lawsuit also claims he was "yelling about September 11th, Iraq, Iran, Afghanistan, al-Qaida and terrorists." 
  
 Other comments, according to the suit, included: "we're all going down", "you better start praying right now", "I'm going to show you Iraq and Iran right now", "there's a bomb on board" "the plane will never make it to Vegas." 
  
 The lawsuit claims JetBlue knew or should have known he was unfit to be entrusted with the aircraft as pilot. 
  
 The 10 plaintiffs, all from the metropolitan New York area, are seeking unspecified damages for emotional distress. ||||| Survey: JetBlue, Southwest tops in customer satisfaction 
  
 JetBlue, the No. 3 carrier at Orlando International Airport , scored 776 points out of 1,000 on the survey, which asked more than 13,500 passengers about their airline experiences based on seven performance factors, including costs and in-flight services. 
  
 As airlines struggle to balance providing good service with making a profit, JetBlue Airways has ranked top in customer satisfaction for a seventh year in a row, according to a new survey by J.D. Power and Associates. 
  
 Customers particularly liked New York-based JetBlue's aircraft and its in-flight services. 
  
 Coming in a close second was Southwest Airlines, the busiest carrier at OIA. The Dallas-based airline scored 770 points, ranking high for costs and fees; boarding, deplaning and baggage; check-in; and reservations. 
  
 Both carriers have reputations for caring about service and solving people's "pain" points as they travel, said Stuart Greif, vice president and general manager of J.D. Power's global travel and hospitality practice. 
  
 Travelers' overall satisfaction with the airline industry declined slightly in the latest survey, however, after two years of improved ratings. That's despite the industry having had its best performance in years in 2011, according to government data, with improvement in on-time arrivals and declining rates of mishandled bags, denied boardings and customer complaints, J.D. Power said. 
  
 "The airline industry is caught between trying to satisfy customers who demand low prices, high-quality service and comfort, and contending with the economic challenges of profitably operating an airline," Greif said. 
  
 One issue working against U.S. airlines is higher airfares, something that "continues to create headwinds for satisfaction," Greif said. Checked-baggage fees are also a "sore point" for customers, according to the survey; Greif noted that none of the top three carriers charge for the first bag checked by a traveler before boarding. 
  
 He said 41 percent of those surveyed cited price as the biggest driver of their purchase decision. Such a focus on cost can lead airlines to keep their base fares as low as possible and to supplement them with other income such as fees for luggage checked at the ticket counter or curbside. 
  
 "I think that's been part of what's driven the growth of ancillary fees," he said. 
  
 Among the nation's conventional, "network" carriers, Alaska Airlines ranked highest, with a score of 678. In last place was US Airways, which scored just 614 points out of 1,000. 
  
 skclarke@tribune.com or 407-420-5664 |||||

For the seventh consecutive year, JetBlue ranked No. 1 in airline customer satisfaction in a JD Power survey … but at least 10 passengers are most definitely not satisfied. They filed a lawsuit against the airline today, alleging gross negligence in allowing pilot Clayton Osbon to fly. They claim they feared for their lives when Osbon ran through the cabin screaming in March, forcing an emergency landing, and they want unspecified damages for emotional distress. Osbon was "yelling about September 11th, Iraq, Iran, Afghanistan, al-Qaeda, and terrorists," the lawsuit claims, and also allegedly said things like: "We're all going down," "There's a bomb on board," and "The plane will never make it to Vegas." As for Osbon, a hearing Friday will determine whether he is mentally competent to stand trial, the AP reports. And as for that customer satisfaction survey? Southwest ranked a close second, the Orlando Sentinel reports, and US Airways was dead last.