Detailed Instructions: In this task, you are given a text of many news articles seperated by special token "|||||". Your task is to summarize them.
Q: Ronald Dillon, a longtime city Health Department employee, was suspended for 20 days without pay after he repeatedly answered customer service calls in a robot voice, according to the Office of Administrative Trials and Hearings. View Full Caption Thinkstock 
  
 NEW YORK CITY — A longtime city Health Department worker was suspended 20 days without pay for answering customer-service calls in a robot voice. 
  
 Ronald Dillon, a computer specialist for the agency's IT help desk who assists co-workers and the public with tech-related problems, repeatedly channeled his inner Siri by talking in a "deliberately robotic fashion" when he fielded calls — despite his boss telling him to stop, according to an Office of Administrative Trials and Hearings decision. 
  
 Representatives for the Health Department said during a disciplinary hearing before Administrative Law Judge Kara Miller that Dillon talked in the phony voice on at least five occasions between February and April 2013. 
  
 Miller's decision says that during the hearing the Health Department played a recording of Dillon speaking to a customer in a "slow, monotone and over-enunciated manner" and saying, "You have reached the Help Desk. This is Mr. Dillon. How may I help you?" 
  
 His droid imitation was apparently good enough to fool callers. 
  
 One confused customer who spoke to Dillon later called back and told another Health Department worker that she thought "there was a new automated answering system and had hung up when she heard 'the robot' answer the phone because she needed to speak to a human about her issues," the decision says. 
  
 The Health Department originally gave Dillon a 34-day suspension for the robot voice, but Miller lowered the penalty to 20 days in her Feb. 14 decision. 
  
 Dillon then appealed the decision with the city's Civil Service Commission. Earlier this month the commission upheld Miller's ruling. 
  
 During the Feb. 14 hearing, Dillon defended the tone of his voice, claiming that he wasn't mimicking a robot — rather he was just slowly reading from a script his boss instructed him to follow when dealing with customers. 
  
 "He contended that he articulates each word because he speaks fast and has a Brooklyn accent, which is sometimes difficult to understand," the judge wrote in her decision. 
  
 Dillon also told her that he was not a "people person" and that his boss, Barry Novack, picked on him. 
  
 Dillon also told DNAinfo New York on Thursday that he was simply trying to appease his boss by making his voice sound neutral on the phone. 
  
 "They objected to the tone of my voice so I made it atonal," he said. 
  
 But Miller found that the robot voice was intentional, calling Dillon a "disgruntled" employee who didn't like his supervisor. 
  
 "There is a difference between speaking slowly and distinctly and speaking so robotically that callers did not believe that they were speaking to a person," she wrote in her decision. 
  
 Dillon has worked for the Health Department since 1976 and has never faced disciplinary action before this case, the decision says. 
  
 His job entails responding to employees' computer problems and to tech questions from the public about NYCMED, a web portal that allows healthcare providers to register with the Health Department. 
  
 Judge Miller said in her decision that in the past few years, Dillon's job duties changed and Novack became his supervisor. 
  
 "He appears to be [a] disgruntled employee who is acting out because of the restructuring that has occurred within the department over the last few years," she wrote. 
  
 The judge also found that Dillon didn't follow through on service requests and didn't stick to protocol while handling requests. 
  
 Dillon, who in his private life has led grassroots campaigns against a composting center in Spring Creek Park in Brooklyn, said for many years he was a project manager and supervisor in the Health Department. 
  
 But he said about three years ago, against his objections, he was ordered to transfer to the help desk job, even though he didn't have the requisite customer service background. 
  
 "It's a bullying-in-the-workplace issue," he said. 
  
 He said he has asked for a transfer to another agency unit where his skills could be better used, but his supervisors said no. 
  
 "It's an experience. Not one that I would want people to go through, but it's an experience," he said. 
  
 The Health Department said in a statement, "This employee engaged in several acts of professional misconduct that resulted in his suspension." ||||| He knew just how to press his boss’s buttons! 
  
 A city Health Department worker was suspended without pay for answering the agency’s help desk phone using a robot voice, city documents show. 
  
 Computer specialist Ronald Dillon, 66, was slapped with a 20-day suspension for speaking in a “deliberately robotic fashion” while fielding calls from co-workers and the general public, according to an Office of Administrative Trials and Hearings decision. 
  
 Dillon, who answered calls at the department’s IT help desk, was caught using the weird monotone voice at least five times between February 2012 and April 2013, according to the document. 
  
 “You-have-reached-the-Help-Desk. This-is-Mr. Dil-lon. How-may-I help-you?” he would over-enunciate. 
  
 His robot impression was so convincing that one annoyed caller demanded to “speak to a human” after she thought an “automated system” had hung up on her. 
  
 Other callers filed formal complaints — tipping off his boss, Barry Novack, who told Dillon to stop using the phony voice, according to the decision. 
  
 Dillon told a judge at a disciplinary hearing that he was simply reading from a script that his boss had asked him to follow. 
  
 His thick Brooklyn accent had caused him trouble in the past, so he was trying to speak slower so that callers could understand him better, he told Administrative Law Judge Kara Miller. 
  
 He added that he’s not a “people person,” according to the document. 
  
 Miller didn’t buy it, ruling that, “He appears to be [a] disgruntled employee who is acting out.” 
  
 Dillon’s position involves handling tech problems on two phone lines — one that deals with his fellow Health Department workers and another for members of the public who are having trouble with the Nycmed.com web site. 
  
 To prove he was intentionally alienating callers, the Department of Health recorded five examples to present as evidence at the hearing, documents show. 
  
 Channeling his inner Siri will cost him around $5,000 in lost wages for the 20-day suspension. 
  
 Dillon has worked for the city since 1976 with no trouble, according to his lawyer William Massey. 
  
 “They were exceedingly harsh…We’re very disappointed with the decision,” he told the post. 
  
 He also claimed that Dillon’s boss hadn’t treated him fairly. 
  
 “Novack was bullying Mr. Dillon, belittling him and refusing to train him…Mr. Dillard went from nothing on his record to a 20 day penalty. That is very severe,” he said. 
  
 The Health Department initially gave Dillon a 34-day suspension but the judge lowered it the penalty to 20 days on Feb. 14 . 
  
 Dillon appealed that decision with the Civil Services Commission on Oct. 2 and lost. |||||
A:
It may sound pretty funny to answer customer-service calls at an IT help desk in a robot voice ... but Ronald Dillon didn't stop when his boss told him to, and now he's been suspended from his job at New York City's Health Department, without pay, for 20 days. The computer specialist spoke in a "deliberately robotic fashion" on at least five calls between February and April of last year, according to the disciplinary hearing; the judge heard one recording featuring Dillon talking to a customer in a "slow, monotone, and over-enunciated manner." At least one caller was fooled: The customer called back later, telling a Health Department worker that she "hung up when she heard 'the robot' answer the phone because she needed to speak to a human," says the judge's decision. (She also claimed the "automated system" hung up on her, according to the New York Post.) Dillon, who has worked at the department since 1976 but was transferred to the help desk three years ago despite his objections, insisted he was simply reading from a script his boss gave him, and "articulat[ing] each word because he speaks fast and has a Brooklyn accent, which is sometimes difficult to understand," according to the decision. "They objected to the tone of my voice, so I made it atonal," he tells DNAinfo. But the judge found that he was a "disgruntled" employee and didn't like his new boss or new job, noting, "There is a difference between speaking slowly and distinctly and speaking so robotically that callers did not believe that they were speaking to a person." (This guy says Comcast got him fired from his job.)