TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: First, several day s prior to my stay, I called and spoke at length with the concierge and made a breakfast order for room-service Saturday and Sunday. Saturday they didn't bring breakfast - and when I called room-service they stated they never got the advance order from the concierge. When they finally did bring it - they brought the wrong thing.. and then brought the wrong order again on Sunday. I was further inconvenienced by in-room dining staff when we ordered room service Saturday night. The food was limp and uninspired. Further, I ordered soup - which arrived without a spoon. When I called in-room dining to request a spoon, I was told one would be forthcoming. 15 minutes later, a waiter arrived with a menu. When I explained I already had food and I didn't need a menu - I needed a spoon, he had the audacity to argue with me. I respectfully requested he return with a spoon and he agreed to do so. Another 15 minutes (and one bowl of cold soup) later I decided to call in-room dining back to request (again) they send someone with a spoon. They too argued with me and expressed that they'd already sent someone with a spoon. I explained that they had not - that I had received a menu I didn't request, but that no spoon was forthcoming. Another 15 minutes later, a spoon finally arrived. Thanks - for charging me $100+ so that I could argue over cold, flavorless food. In addition to the gross customer service, surly attitude, and sorry food, I found the room woefully lacking. It reeked exhaust fumes so much so that on Saturday night I woke up from the smell. Further, I had specifically requested when I booked the reservation that you keep me away from the elevators... I was right next to the elevators and had the displeasure of listening to them ding all night long as other guests came and went.


SOLUTION: negative

PROBLEM: The Sheraton is a fantastic hotel. My wife and I stayed on the 29th floor overlooking the Chicago River and Lake Michigan. The view was great. We got a corner room that also had a couch in. The hotel was just a short walk to the Navy Pier and the Magnificant Mile Shopping area. Food at the hotel was great. Service from checking in to maid service was first class. Great Hotel, Great Town, Highly recommend it. 


SOLUTION: positive

PROBLEM: We just got back from a great weekend in Chicago and have no complaints about the Palmer House. It's very easy to get to from O'hare(the Blue line on the EL train) and then just a 2 block walk from the train station. The hotel itself is beautiful and the staff is super friendly and go out of their way to help. We booked an air/hotel package deal on Expedia. We expected to stay in a room with a full size bed but for only $45 extra per night we upgraded to the Excutive level! Best decision of the trip. We had a beautiful room with a King bed,down comforter,robes,plush towels etc...it also included a nice Continental breakfast each morning,all day snacks and beverages and a great happy hour! We took advantage of this every day. The location was great..lots of shopping along State St. and to get to the Magnificent Mile was a $5 cab ride or a 20 minute walk! We'll be back to Chicago and the Palmer House! 


SOLUTION:
positive

