Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

 While travelling for business I had my family join me and we stayed at the Fairmont Chicago, Millennium Park. It is breathtakingly beautiful and plush. The rates for rooms, though not the cheapest choice are quite reasonable for such fabulous amenities. The room decor is elegant modern and my wife says the spa is divine! Guests of this hotel are able to live in luxury - every room is equipped with complementary coffee, access to high speed internet, bathrobes, and 42 inch flat screen televisions. Enjoy the gorgeous city views and live the good life at the Fairmont Chicago, Millennium Park. 

positive

What a fabulous hotel! From its location directly on the Magnificant Mile and surrounded by the finest shopping, to the curtious staff and excellent restaurants and bars, this hotel is one of the best in Chicago. Our room was very clean and fresh, the public areas comfortable and the staff at the concierge and front desk very extremely helpful. This is the only place to stay to be in the cnetre of the action in Chicago. HIGHLY RECOMMENDED! 

positive

I was not at all impressed with my stay at the Millennium Knickerbocker Hotel Chicago. Checking in there were two people ahead of me but apparently that takes the 1 (one!!) front desk agent 30 minutes to process. Both guests had issues with their rooms regarding, it seemed, wrong room types and being out of the room type requested. I was nervous about my own reservation and, sure enough, my Superior Corner room wasn't available. The hotel tried to compensate me with complimentary breakfast and drinks at the bar but it is still annoying to reserve a room type and not have it be available. I was also annoyed that every little thing has an upcharge at the hotel. Want internet? Upcharge. Want extra pillows? Upcharge. Extra coffee for the room? Upcharge. Bad enough to get that treatment on the airline ride over but to have a hotel nickle and dime you is very annoying and aggravating. I won't be back and would strongly recommend other travelers to beware before booking.


negative

