TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi, I am Jacob Robinson. 
 agent: Hello, How can I assist you? 
 customer: I would like to enjoy sky view observatory in Settle on 10/30. Can you make a return ticket reservation on 11/01? 
 agent: Sure, Please help me with your journey codes. 
 customer: Sure, I am heading towards Seattle SEA from MSP. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Sorry, No flights found with your preferable dates. 
 customer: Ok, not an issue. Thank you for your assistance. 
 agent: Thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hello, Stephanie Carter here. 
 agent: Hello Stephanie, how may I assist you? 
 customer: I want to visit PHL. Can you please book my ticket from EWR? 
 agent: Sure, let me know your travelling dates please. 
 customer: My trip dates are 09/09 and 09/11. Please make sure this flight have minimum 1 connection. 
 agent: I am sorry, there is no flight available with 1 connection. 
 customer: Ok. Thank you. 
 agent: You are welcome.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Myself Jason Johnson. I want to travel from DEN to OAK on 06/30 to 07/02. Can you help me? 
 agent: Sure,wait for a minute. 
 customer: Sure. 
 agent: Yes, I found a flight-1009 with Southwest airlines, Can I proceed? 
 customer: Price limit shall be 1000 and connection shall be only 1, can you check this? 
 agent: Yes, your ticket is booked. 
 customer: Ok, thanks. 
 agent: Thank you for contacting us.

SOLUTION:
book

