Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Have stayed at this hotel on several occasions and have never failed to be anything but delighted. Great Bar (draught Stella and Guinness) which was being upgraded at the end of March when I was last there, good food, lovely staff, large clean rooms, comfortable beds, spot on location for the Golden Mile, Joey's Pizzas next door are fantastic. Ignore any bad reviews you read about this hotel as the authors must either have been very unlucky or impossible to please. Highly recommended 

positive

Overview: --Overrated hotel in a premium location. The Great: --Location - walking distance or cheap cab ride to a ton of great restaurants, bars, and sights. The Good: --Inviting lobby, pleasant staff though a few were a bit snobby, in particular the night deskman. --Nice bathroom, comfortable bed and desk chair. The Mediocre: --Room (excluding bathroom) was underwhelming in design. --No kitchen or bar though they have limited room service from Harry Caray's across the street. --Free cocktails 5-7pm in "lounge" is right idea with wrong execution; tiny little room packed with people and a line extending out the door. --Hot water (or lack thereof) - almost every morning my shower water temperature would waver between comfortably hot to lukewarm. Pressure is pretty low. --View - mine wasn't great but apparently some of the rooms are horrible. The Bad: --Free wi-fi / ethernet has inconstant speeds and required multiple logins every day, even when my computer wasn't moved - really aggravating. Same deal for my iPhone. I also got numerous vulnerability threat warnings from my Norton Anti-virus that makes me wonder how secure it is. --No blackout curtains! I had a corner room with a huge wrap-around window and awoke to bright sunlight every morning (not to mention a near total lack of privacy at night). Never had this issue in any hotel or motel I've ever stayed at. --Noise! - the hotel is sandwiched between a few different bars and the late night cacophony of yelling, bar music, trucks, car horns, and sirens is hugely distracting well into the early hours of the morning. I had to wear ear plugs despite being on the 5th floor. --TV had crappy HD signal with out of sync audio on every channel. And the remote was useless. --In room bar had standard inflated prices but the $7 bottle of Fiji water bedside was insulting. Don't even think of opening it; there's a 7-Eleven around the corner that sells exact same bottle for a fraction of the cost. Summary: --Not recommended. Looks much nicer in the website photos than it is. Rating on Yelp is bloated by at a least a star.

negative

The Sheraton Chicago Hotel and Towers is one of the worse hotels I have stayed in. Everything from the lobby to the staff to the room experience was horrible. As I walked in to the lobby, the lobby had a fowl smell, similar to rotten eggs. The staff wasn't much better, especially room service, where it took over 30 minutes just to make my request for more towels. The baggage handlers gave me rude service and when checking in or out, they almost just refuse to provide service. The room I stayed in was ill maintained and looked like nothing like in the pictures. The windows were dirty and I couldn't see anything outside the window. The room smelled like someone soiled the room and there were ants crawling on the tabletops. If I had to give any suggestion on this hotel, you should just avoid this hotel all together. Even a cheap motel has better standards than this hotel.


negative

