Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Example Input: Extremely disappointed in our stay. This hotel did not look like what pictures portrayed online. I booked online thinking what a perfect place this was going to be, only to arrive and have a room without a view even though that is what was paid for. The room smelled musty and not clean. Garbage was not changed from prior person. Found small ants in bathroom near shower. Called to complain and someone came up 2 hours later and used bug spray. Overall this hotel is in a great location, but we would never visit again. Staff was not overly friendly or helpful and the room was not as all as it seemed online.

Example Output: negative

Example Input: I haven't actually stayed at this hotel- yet- but am already disappointed in their customer service. I visit Chicago quite often and usually stay at the InterContinental, but yesterday I read some online articles advertising The James Hotel's "Cyber Monday Special". The promo states that if you buy a gift certificate from their website, the hotel will match that amount in "James Credits" that can be used toward your stay. None of the articles gave an expiration date for these credits. My next trip to Chicago is in April, so I thought I'd give The James a try. I travel frequently with my pet and I've heard they have a very liberal pet-policy. So today I went online and bought a $500 certificate. Me, having the one track mind that I do, somehow missed the part about the credits expiring March 31, 2010. I realized my mistake immediately and called the hotel front desk to explain my predicament. I said I couldn't be in Chicago until April (I'm overseas on business until then), and asked if they could extend my credits an extra month, or it not, refund my gift certificate purchase. I had only just made the purchase minutes before and hadn't even recieved my email confirmation yet. Most businesses offer a 24 hr grace period. The girl at the front dest was extremely rude to me- basically saying "too bad, it's your problem now". She didn't even bother to act polite or pretend to be sympathetic about my situation at all. So now that I know this is the kind of service I can expect from The James, I might just call it a wash and stay at my usual hotel, or try Hotel Monaco. I hear they have great service and are good with pets too.

Example Output: negative

Example Input: Often visit Chicago, but this was my first stay at this location. Was able to secure a good rate through travelzoo. Thought the room was clean and was nicely decorated. Was very disappointed in the service. Stayed on a Saturday night - waited 20 minutes for extra pillows - called for 15 minutes but found out the third shift crew came in 20 minutes late. Also received an incorrect folio under my door(another guests that was staying at this location). I called the front dest to inform them of the error - and they explained that this was made in error and would be corrected. I opened my credit card statement and found that I was charged for three different rooms - one on the date of my visit and two a week later. I called the hotel and guest services took the information and forwarded to their accounting department. Received a message to call the billing department, have called three times - but have not received another reply back.

Example Output:
negative

