Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I have stayed in hotels all over the world, and this is probably the worst service that I've ever experienced. The staff was unaccomodating and the hotel did not provide the services that it claimed it would. I decided to try the Monaco because it seemed interesting, was close to the theater, and had what seemed to be a good rate. What a huge mistake. The front desk staff was condescending and not even remotely helpful. The room was not clean, the gold fish we had requested came many hours after we told them we would be arriving, they never bothered to come turn down the beds, and the late check-out "priviledges" which were guarenteed when I booked the room suddenly became "upon request" - boy the extra 30 minutes they gave me sure were helpful. Dont' waste your time or your money here. At best, it's nothing special. Personally, I like the Fairmont in Chicago, but anyplace woudl be better than the Monaco.

negative

I recently stayed at the Hyatt Regency Chicago Hotel, in downtown Chicago. During my three days there I experienced the worst service of my life! We made reservations before-hand and upon arrival our room was already booked. It took us nearly two hours to actually get into our room (After being given the wrong key!). When we entered the room, the sheets were stained with what seemed to be cherry kool-aid. I am going to assume that it wasn't. After a night on the town we were bummed for money by three homeless men outside the hotel. After arriving in our room and hoping for a nice hot shower, we found a note on our door with a "sorry" note explaining they didn't have any hot water. Early the next morning we were awoken by housekeeping (we had a DND sign on our door). So we decided to wake up and go out for breakfast. Comes to find out our car was broken into in their parking garage. We filed a police report and the police asked the managers for a video of the surveillance. Unfortunately for us their surveillance was out of memory to record anymore. Needless to say we left early the next day and I will never return to such a dreadful hotel ever again.

negative

I must say, this hotel is absolutely beautiful. My wife and I were blown away by the penthouse fitness center and pool all the way up on the 42nd floor. Very well designed rooms with great linens and pillows. The bathrooms were a nice change of pace from the boring hotel bathrooms we usually see. Overall an excellent experience here, great views and close to everything you could want to do in Chicago.


positive

