Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Hard Rock Hotel is a must to visit. No matter what city your in Hard Rock Hotel is the place to stay. Filled with fun and unique traits to the rooms and dining. This Hotel is the place to be. Great views in every location, especially Chicago. The service is incredible along with the food and decor. The Hotel staff will help you feel right at home, no BETTER than home :)

positive

Our stay at the Sofitel was definitely below our expectations. The staff was less than nice to me after I waited several minutes until I was noticed. At first, my reservation could not be found, so I was provided a spare room. The hotel was fairly neat. However, once we got to the room, and onto the bed, we found the bed to be noisy. Just sitting on it made a squeaking noise that was unpleasant. We immediately called down to the front desk and informed them of our concern. We were told to go back downstairs to settle things out. Once we got downstairs, we were provided with another room number. However, we had to wait half an hour for another room to be cleaned and prepared. For such a well reviewed hotel, I was highly disappointed with the amount of time I had to spend to get settled into a room.

negative

I stayed at the Fairmont Chicago for one night - I'm a frequent business traveler and am very familiar with travel rituals. I checked in late (almost 10pm) due to flight cancellations from my home airport -- Atlanta. I took the shuttle to the airport (best option in lieu of the over priced taxis), and it was my first time staying at the hotel. Upon arrival, I immediately noticed the entrance, which appeared very welcoming and warm to me. I checked in with no problems -- and the desk person even asked if I'd prefer a king or double (reconfirming my reservation preference). I always take the king when I can, and the bed was fantastic! It was suited with great linen and these incredible down & feather pillows named Encompass made by The Pillow Factory -- I checked the tags, since I plan to buy some! I ate dinner at the hotel restaurant - Aria, which they mention they like to be considered separate from the hotel -- and YES, it does stand out all on it's own. The food is Asian fusion, and truly wonderful -- as a gourmand and life-long foodie, I appreciate great food when I taste it! The hotel service was good as well. Only drawback was the breakfast buffet at the restaurant -- seems they need to stick with their dinner theme solely. They missed the mark on relatively simply things like scrambled eggs on the buffet, which tasted a bit 'metallic'. But they made up for it by getting a special order made immediately after I passed on the buffet. I would highly recommend this hotel -- it has atmosphere and a great view (if you can get a room with one), fabulous dinner -- just pass on the breakfast buffet. 


positive

