TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: I traveled to Chicago recently with my giant German Shepard dog Rex and picked the Hard Rock Hotel for the perfect location and because a close friend had warmly recommended their pet friendliness. The service truly is incredible. They even had a web-cam so I could check in on Rex while I was out for dinner in the evening and a friendly staff member took him for a walk when I could not make it home from a meeting the day after. The rooms really rock (pardon the pun). Nothing like the cheap plastic laminated stained carpet decor so common in other places that allow pets. The easy chair looked so good that I was almost afraid Rex would snack on it while I was out, but he seemed to like the guitar chew-toy that came with the pet package better. I would definitely recommend the Hard Rock Hotel to my friends - whether they travel with or without pets. 


SOLUTION: positive

PROBLEM: We booked our room on Priceline, and got a good deal at around $100 per night. We stayed for the first 2 nights of our US trip so didnt use too many of the hotel's facilities The hotel is centrally located, just over the Chicago River from the shops at North Michigan Avenue, and around a mile from Navy Pier Our room was clean and comfortable, and on the 29th floor we had a good view of the city, and could just about see Lake Michigan (though the weather was very bad). The layout of the room is a little peculiar, with the bed facing away from the window, but over all we have no complaints about this hotel, and unlike some other reviews we were not disturbed at all by noise from other guests So, pros and cons: Pros: Helpful and friendly staff Clean and comfortable throughout Spacious rooms Large and airy public areas Starbucks and gift shop in lobby Cons A large hotel, so a long walk from the elevators to the front desk / lobby area 


SOLUTION: positive

PROBLEM: Thanks Sheraton Towers for the invite to enjoy your indoor pool while a guest at your hotel recently. I did not know that the skyline of Chicago could be so beautiful or an afternoon at the pool so enjoyable. I'll be back soon and look forward to a seeing Chicago again.


SOLUTION:
positive

