TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi, I am Joshua Phillips. 
 agent: Hello, how can I assist you? 
 customer: I have heard that Orlando is the best place for site seeing. So, can you book a flight ticket from Philadelphia, PA - PHL? 
 agent: Sure, we are here to help you. Can I have the exact airport code of Orlando? 
 customer: Sure, my destination code is FL - MCO. 
 agent: How much can you afford for this trip? 
 customer: I can afford up to 500. 
 agent: When are you planning to go Orlando? 
 customer: I want to travel on 07/19. 
 agent: Ok, do you need a stopover in between your route? 
 customer: Yes, I need a stopover. 
 agent: Please help me with your return date. 
 customer: My arrival date is on 07/21. 
 agent: Joshua, there is a flight from Frontier airline with fare 100 only. Shall I proceed with the booking? 
 customer: You may proceed if it is a connecting flight. 
 agent: Yes, it is a connecting flight. 
 customer: Thank you for your support, regarding flight booking process. 
 agent: Your reservation is confirmed with flight number 1005 on your name Joshua Phillips. Thank you for consulting us. 
 customer: Thank you.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: Can you aid me in booking a flight ticket from MSP to HOU? 
 agent: Sure, may I know about the planned travel dates? 
 customer: I am planning to start on Sep 29th and return back on Oct 1st. 
 agent: Do you have any specifications? 
 customer: I prefer to travel in economy class. 
 agent: May I know about the connection limit? 
 customer: Make sure that connection limit is 1. 
 agent: Please provide me the name. 
 customer: I am Anna Thomas. 
 agent: Here, there are no flights are available for your desired intent. 
 customer: No issues. Thank you for checking. 
 agent: Thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hello. Jacob Martinez here. 
 agent: Hello, how can I help you today? 
 customer: I want to book a flight ticket on the route from BOS - SFO, can you please help me? 
 agent: Sure, do you want connecting flight? 
 customer: Ok, I will be preferring 1 connection flight. 
 agent: May I know your planned travel dates? 
 customer: My travelling dates for this journey will be from 08/23 to 08/25. 
 agent: Ok, please wait for a moment. 
 customer: Ok, please check for the flights within the price of 200 only. 
 agent: We found a Spirit airline, flight number: 1010, price: 100 with one connection. 
 customer: Ok, you can proceed with booking my reservation with this flight. 
 agent: Your flight ticket has been confirmed. 
 customer: Thank you for confirming my reservation. 
 agent: Thank you for choosing us. 
 customer: You are most welcome.

SOLUTION:
book

