Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

The Sheraton Chicago Hotel and Towers is a nice place to stay if you need a place to stay on quick notice, but it certainly does not "exceed expectations" as touted on their website. Their Starpoints system is somewhat complicated and not helpful for the frequent traveler. "Chic but not fussy" is an overstatement. The room was clean, although the bed covering was wrinkled and the bathroom counter had water lying on it that appeared as though it hadn't been cleaned since the last guest. There was hand lotion and shampoo samples, but no soap sample. The bathroom was short on two towels and it took two calls to housekeeping to get this fixed. "Cheap" might have been a better adjective. Check out was simple and not much hassle. Overall, the Sheraton Chicago Hotel and Towers is fine in a pinch, but next time, I will research hotels a little better before making a decision and reserving a room.

negative

My husband and I were planning our 1st year wedding anniversary and we wanted to go back and spend it in Chicago where we had first met. After spending several minutes frustratingly navigating The Talbott Hotel's website, I FINALLY was able to complete a reservation for a long weekend. After a long flight into Chicago, we were so ready to check in, shower, and lay down in our hotel room. However, once we arrived the unfriendly clerk behind the counter notified us that we did not have a reservation. I provided her with the confirmation email and she again said there must be a mistake because the room we reserved was already occupied. She begrudgingly found us a new room after what seemed like an hour of waiting. We then carried our own bags up to our room only to immediately be hit with a rancid smell of cigarette smoke as soon as we opened the door. I'm severely allergic to smoke and we ended up getting a refund and locating a much more accommodating and friendly hotel.

negative

I went to stay in the Millenium Hotel Chicago. Now, first, being from rural midwest I was surprised at the price in general, but kind of accepted it when I was assured by my cousin(whom I was visiting in Chicago) said it was normal. So I check in, service seems fine. I get checked in, room seems ok. A couple of hours later, a lady comes into my room, not a hotel employee, just some lady. Turns out, they cross checked the rooms. We(her and I) went down and complained. Turns out they double booked the room, not that they were full, but they were full on THAT room type, Standard, as well as the Superior Rooms. Rather than simply upgrade one of us for the mistake they asked which one of us would like to "move up". We argued with them for 20 minutes, they didn't budge, our only option was for one of us to fork over an extra $60 for a Corner Superior. We(the lady, her name was Sharon) decided to split the difference some, she gave me $20 and I moved. I get to the new room about 20 minutes later, nobody, but Sharon helped me move. I get there, the bed was thrown together, not made, and the bathroom wasn't clean, the garbage had a kleenex in it(I wasn't going to check if it was used). I called down, it was now 5PM. No answer, I called for 10 minutes and finally got a hold of someone. I told them about the state of my room. They said they would have someone up "right away". I waited 30 minutes and a lady comes in, not in uniform, but she did a hell of a job cleaning. She switched out the garbage, wiped out the whole bathroom, vaccuumed around me, and switched out the bedding, all told she was in and out in 10 minutes. She didn't say two words to me, but she did clean. I stayed the night and checked out a 7AM and will never go back. Ryan from Iowa


negative

