TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. I am Susan Jackson. 
 agent: Hello, how can I provide assistance for you? 
 customer: As I am racer, I want to attend for horse racing festival which is going to held at San Francisco, SFO. 
 agent: Ok. 
 customer: Can you please book a ticket from New York, LGA? 
 agent: Sure, I am perky to help you. 
 customer: Thank you. 
 agent: Let me know, when you are planning to depart? 
 customer: I want to start my journey on 10/16. 
 agent: Do you need a lay by in between your journey? 
 customer: I need a connecting flight. 
 agent: Kindly, share your return date of journey to proceed further. 
 customer: I will return back on 10/18. 
 agent: Thank you for sharing your details. Please, wait for a while. 
 customer: Sure. 
 agent: Thank you for being patience, there is a flight available in Southwest airline, flight number 1001 having fare 200 and a lay by. 
 customer: You can proceed. 
 agent: Your reservation has been processed. 
 customer: Thank you. 
 agent: Thank you for availing us.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I want to celebrate my mother birthday, I would like to book a ticket. 
 agent: May I know the journey details? 
 customer: My source airport code is EWR and my destination airport code is LGA. 
 agent: Help me with the dates. 
 customer: My prefer dates are from 07/24 to 07/26. 
 agent: May I know the name? 
 customer: My name is Amanda Scott. 
 agent: Sorry, no flight found. 
 customer: Ok, no issue. 
 agent: Thank you. 
 customer: Thank you for your information.

SOLUTION: no_flight

PROBLEM: customer: Hello,. I am Melissa Nelson. 
 agent: Hello, May I know what kind of service you are expecting from us? 
 customer: I want to attend Steampunk festivals at New York with the fare of 1000. Can you please help me in booking a flight ticket? 
 agent: Sure, Please mention your connection limit. 
 customer: I want a break in my journey, so make sure that flight should contain 1 connection. 
 agent: Ok, please mention your travel dates? 
 customer: I want to fly on 10/19 and return on 10/21. 
 agent: To proceed for booking, we need your travel airport codes? 
 customer: Travelling airport are from SEA to JFK. 
 agent: Thank you, For providing valuable information with which we can help you to book your ticket. Please wait for a minute. 
 customer: Sure. 
 agent: We apologize, but we do not have any flights with your requirements. 
 customer: Ok, no problem. Thanks for the information. 
 agent: Thank you for opting us, Have a pleasant day.

SOLUTION:
no_flight

