Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

DO NOT STAY AT THIS HOTEL!!!! I would have certainly expected more from the Hilton, especially due to the price I paid for my room and the way the hotel is portrayed. Upon arriving at the hotel I found only one receptionist working and she was too busy texting on her mobile phone to check me in! I had to wait 15 mins before checking in and she made me feel like I was inconveniencing her! When I finally got into my room I was appalled. I had a non smoking reservation and the room stank of smoke and there were several visible cigarette burns in the comforter and the carpet. I called down to reception and to confirm that I was in a non smoking room, which I was advised that I was. I had to argue with the receptionist over the room for 10 mins before she agreed to switch my room for another one. One I entered my new room, I found that once again it stank of smoke, but after being too exhausted from my flight I decided that I would sort it out with reception in the morning. BAD IDEA! I curled up and went to sleep and awoke to the go to the bathroom around 2am where I noticed my legs were COVERED in red welts! I immediately rushed back into the bedroom and through back the covers to find my bed teaming with bed bugs. I packed my stuff and checked out that night, however a refund was refused. I have since contacted the head office and I am awaiting a response. DO NOT STAY HERE!!!

negative

I was really excited about staying at the Amalfi after reading several reviews online. Unfortunately, it was a very disappointing experience. When we arrived, we were told that there was a mistake and the hotel was oversold. So, we had to move to another hotel. Amalfi did take care of the other hotel, cab fare, and after much negotiating...breakfast. We were traveling with 2 children and all of this was very inconvenient. Instead of getting up the next morning and going to the museum as we had planned, we had to get up, pack up our suitcases, check out of the hotel, take a cab, check back into the Amalfi, only then could we head to the museum. We were also told that our first night's stay would be refunded. Well, more than 3 weeks and 3 phone calls later...there still hasn't been a refund. I can't even get a manager to call me back. The Amalfi wasn't all bad, it is centrally located close to train and bus stops and has many restaurants within walking distance. The coctail reception had a nice selection of drinks and appetizers. However, it was in a very small room and there was no place to sit both nights we attended. One reason we picked the Amalfi was that it had 2 queen beds instead of doubles, but they seemed really small for queens. Our view from our room was of the alley. So, overall the best part of staying at the Amalfi was the night that we were sent to another hotel and had a wonderful view of the city from the 22nd floor. Very disappointing indeed!

negative

This was a refreshing change from the ordinary. I loved the location, the service and the amenities offered by this hotel. The room was charming with a window seat and a water view. The decor was unique but cheerful. Free wireless internet services were a plus here. The staff was helpful and attentive. We loved having goldfish share our room! I would definitely stay here again.


negative

