Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

My first trip back to Chicago in about 7 years was perfect! I chose the Knickerbocker as I had read that their rooms were recently renovated on top of being a great location to Michigan Avenue, Rush Street and downtown Chicago. I must say I was very impressed with the guestrooms! I had not stayed there prior but it definitely is a refresh from what I've seen in photo's posted on the reviews. The guestrooms are nicely decorated with a modern feel and they are good sized for a historical hotel! The beds are wonderful -- I need to get a pillow top mattress at home! I used the Internet access with no issue and I LOVED the larger screen TV's. The shower is fun with the different types of shower heads you can choose. And the bathrooms are fresh with all new granite and tile. I'm anxious to get back to Chicago and it won't be 7 years from now! I would highly recommend this hotel -- fantastic guestrooms, location and staff! I've added some digital pictures of my room as they are completely different from the one's I saw on previous reviews with the new renovation. 

positive

We stayed at the Swissotel for a three day weekend, and were disappointed to see the construction when we arrived. Is it just me, or is this information not clearly stated on their website? A giant tarp where a lobby should have been was pretty weird and unwelcoming. The room itself was fine. More bland and generic than the "European elegance" claimed on their website. The lack of hot water, was definitely not fine though. There were a couple pluses to our stay at Swissotel. The location is good, the bed was comfortable and the room was clean. These few good points certainly did not redeem our experience, and I wouldn't pick this place again, even post-construction.

negative

I stayed at this Hotel for 1 night. We just wanted to stay in downtown Chicago. This hotel is right next to John Hancock building. Walking distance to many shopping, restaurant, and everything else. From valet people to front desk people, they were all very friendly and helpful. The best thing about this hotel (other than the awesome location) is that all rooms are suites. You can choose 1 king or 2 double which will be inside the room and you get another sofa bed in the living room area. You get 2 TVs also. The roof top pool over looking Michigan lake was lovely also. 


positive

