instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello. 
 customer: I am Barbara Green. 
 agent: How can I assist you? 
 customer: I am very interested in Hiking and cycling. So, I am willing to visit Hiking and cycling at Bear Mountains. Can you please help me to reserve a flight ticket for me from PHX to LAX? 
 agent: Sure, may I know your preferred journey dates? 
 customer: Sure, I have planned my journey dates on 02/03 and I will catch the return flight on 02/05. 
 agent: Please give me a minute. 
 customer: Sure, take your own time. 
 agent: I found a flight for you in UA airlines with price 200. Shall I book the ticket for you? 
 customer: I am ok with the flight that you have provided to my journey. Continue with flight ticket booking. 
 agent: Your ticket is confirmed and the flight number is 1002. 
 customer: Thank you for your help in my flight ticket booking. 
 agent: Thank you for contacting us, have a safe journey. 
 customer: You are welcome.
answer:
book


question:
customer: Hello. 
 agent: Hello. May I know your name? 
 customer: Sure, I am Sandra Allen. 
 agent: How can I assist you today? 
 customer: Today, can you help me in booking a ticket to Atlanta? 
 agent: Sure, we are delighted to help you. When you are willing to travel to Atlanta? 
 customer: I am planning to meet my children and wife in Atlanta, as we planned to visit Georgia Aquarium on 03/21. 
 agent: Ok. May I know your recur date? 
 customer: We planned the trip for couple of dates, so I would like to go on 03/20 and I intend to return back on 03/22. 
 agent: Kindly share your airport codes? Do you want any lay bay in your journey? 
 customer: Sure, I will depart from New York, LGA and landing at Atlanta ATL. 
 agent: Ok. 
 customer: Yes, I am comfortable to travel if there is one stopover in between my journey. 
 agent: Please be online, I will check the availability and revert to you. 
 customer: Sure. 
 agent: Thanks for waiting,. 
 customer: Ok. 
 agent: Hawaiian airlines are providing service on your route with 1 connection. Can I proceed? 
 customer: Ok, please proceed for booking. 
 agent: Your booking is done with flight 1027. 
 customer: Thank you. 
 agent: Thank you for reaching us. 
 customer: Welcome.
answer:
book


question:
customer: Hi,. 
 agent: Hello, how can I aid you today? 
 customer: I am Andrew Hill. I want to know about ticket availability to DEN from PHX. Will you please give the information? 
 agent: Sure, we are here to help you. Can you please provide your journey dates? 
 customer: Yeah. My journey dates are 12/26 and 12/28. 
 agent: Ok, please wait a moment. I will check the availability. 
 customer: OK. 
 agent: Thanks for your time. There is a flight with airline JetBlue and airline number is 1026. Fare of ticket is 200 with one connection. Shall I proceed with this booking? 
 customer: You can proceed. 
 agent: Your ticket has been reserved. Thank you for connecting wit us. Have a safe journey.
answer:

book


