In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello. How may I assist you now? 
 customer: I would like to meet my friend on his birthday at Oakland, please help me in booking a ticket from SEA to OAK. 
 agent: Sure, I will help you with that. Can you please provide your preferable dates of travelling? 
 customer: I would like to plan my journey on Jan 4 and return on Jan 6. 
 agent: On whose name I have to book the flight ticket? 
 customer: My name is Anthony Johnson. 
 agent: Do you have any connection limit? 
 customer: I need a connecting flight for my trip. 
 agent: Any more specifications do you have? 
 customer: I prefer normal-cost airlines. 
 agent: Please wait a moment to check the flights. 
 customer: Sure, take your time. 
 agent: Unfortunately there are no flights running on your route with your required preferences. 
 customer: Ok, no problem. Thank you for your information. 
 agent: Thank you for approaching us, have a great day.
[A]: no_flight


[Q]: customer: Hi. Dennis Hall here. 
 agent: Hello. How can I help you? 
 customer: Reserve a flight ticket that is from SEA to CLT. 
 agent: Can you please tell your travelling dates? 
 customer: My travel dates are from 03/18 to 03/20. 
 agent: Sorry, there are no flights available with your requested details. 
 customer: Ok, not a problem. Thank you. 
 agent: Thank you and have a nice day.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I am Ashley Lee. I want to cancel my reservation, due to my health issues. Could you help me in the cancellation? 
 agent: Sure, we are here to help you. Wait for some time. 
 customer: Sure. 
 agent: Thanks for waiting there is no reservations found on your name. 
 customer: Not an issue. Thank you. 
 agent: Thanks for choosing us.
[A]:
no_reservation


