In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: Owing to an emergency I want to cancel my reservation, can you help me? 
 agent: Sure, may I know your name? 
 customer: I am Carolyn Williams. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Thanks for waiting, there is no reservation found on your name. 
 customer: No problem, thanks for checking. 
 agent: Thank you for choosing us.
no_reservation