In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi. 
 agent: Hello. 
 customer: I am Thomas Edwards. 
 agent: How can I assist you? 
 customer: Can you help me to cancel my reservation? 
 agent: Ok, I am here to help you. Can you please wait for a while. 
 customer: Sure, please check my reservation details. 
 agent: Sorry, no reservation found on your name to cancel. 
 customer: Oh! ok, no issues. Thank you for your time. 
 agent: Thank you for reaching us.

Answer: no_reservation


Question: customer: Hi, I am Janet Nelson. 
 agent: Hello, how can I help you? 
 customer: I am planning for a holiday, can you help me with the booking? 
 agent: Sure, can you please provide your journey details? 
 customer: I want to fly from PA - PHL to FL - MCO. 
 agent: May I know your journey dates? 
 customer: My journey dates are 05/21 and 05/23, with the price of 500. 
 agent: Thanks for providing your details, please wait for a while. 
 customer: OK. 
 agent: Thanks for your patience, we found a flight with JetBlue airlines. Flight number is 1028 with one connection and price is 100. Shall I proceed? 
 customer: Ok, You can proceed. 
 agent: Ok, your ticket has been booked. 
 customer: Thanks for your service. 
 agent: Have a safe journey, thanks for choosing us.

Answer: book


Question: customer: Hello, I am Sandra Jones. 
 agent: Hello, how can I serve you today? 
 customer: Can you please help me to book a flight ticket from Los Angeles, LAX to Las Vegas, LAS? 
 agent: Sure, can you please share your journey dates? 
 customer: I intend to travel on 06/09 to 06/11. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: We found a flight from Hawaiian airlines, flight number 1009, 1 halt in between journey with the price of 100. 
 customer: You can proceed to confirm it. 
 agent: Your ticket has been reserved. 
 customer: Thank you for your service. 
 agent: Thank you for reaching us.

Answer:
book


