Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
--------
Question: My wife and I came to spend the weekend in downtown Chicago for shopping and we found this Conrad hotel well located close to everything downtown and of a size that doesn't make you feel lost in the Convention world. We have had this feeling when staying at larger hotels in the past. Our Suite has view on Michigan avenue with a bit of the Lake at the end. Staff was very professional, pleasant and friendly making us feel very comfortable. Internet is free n the rooms and I am making my review from there. 


Answer: positive


Question: I was on a business trip to Chicago a while back and I had the unfortunate luck of staying at the InterContinental Chicago Hotel. I say unfortunate , because from the first moment I walked in my experience was poor. The front desk made me wait a very long time and I had to resolve an issue with my reservation. My receptionist had made the reservation and the room should have already been on or company account but they were insisting that I supply a personal credit card for the room. I understand their precautions but I travel a lot and usually do not encounter this situation. Once that was all taken care of (several phone calls later) I was taken up to my room. It was nice and I was glad to finally be there, but the bell hope was very short with me and was very quick to throw out his hand asking for a tip, even though he had done nothing but groaned the entire time he was taking me to my room. I was very happy I only had to stay there two night because after my run in with the front desk I got the impression that no one wanted to deal with me. I will hopefully not be staying there again, and will suggest that it be avoided by all.


Answer: negative


Question: Sometimes you just can't find fault with a hotel, even if you tried. Such was the case with Sofitel, where we'd never stayed before. It's a sleek, modern, sophisticated hotel with European touches. We spent three days there on a leisure weekend, we had a 29th floor king room looking directly at the Hancock Building, at a total cost including taxes and lugs of about $165 a night. The room was average sized, well-appointed, everything in it worked, and it had a fabulous view of the Chicago high-rise jungle, including snippets of the lake. The public areas were wonderfully decorated. The restaurant served a good breakfast at, for Chicago, reasonable prices. The staff was excellent. My wife broke her ankle several weeks before we visited and was on crutches. The staff loaned us a wheelchair and was very helpful in assisting her. 


Answer:
positive


