TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: My husband and I visited this hotel on our way home from our honeymoon. It's a very nice hotel, but the valet parking is very expensive, $53.00 per night was rather high so we opted to park our own car. The pool was very nice, and the water was warm. The front desk was very nice and helpful, If I ever visited Chicago again I would stay there.


SOLUTION: positive

PROBLEM: After staying at the Omni Chicago Hotel, I can honestly say that I will take the time to book a room, ahead of time, on my next visit to Chicago. We were thrilled to see how beautiful the hotel was, at first because it seemed like it would be a nice place. The outside of the hotel was pristine, but our room was filthy! We requested a non-smoking room, but it had obviously been smoked in before, as you could still smell the stale smoke in the air. In fact, we were told that the entire hotel was supposed to be non-smoking, but the hallway smelled like cigarettes as well. To top it off, room service brought us the wrong item. When we checked out, we saw that they still tried to chage us for the item, even after we sent it back. I would also have to point out that Michigan Avenue is a bad spot for a hotel that claims to be so high class. Right outside of our hotel were drug dealers and prostitutes. I couldn't even go to the gas station after 8 p.m. because I was too scared to leave the hotel. The pool was closed on our first night there because of some convention that the hotel was holding, thus keeping us from using the hot tub that we were looking forward to. For the price of the room I would say this place was a definite disappointment. I have learned my lesson to check out the room before I agree to stay in it next time. This place gets 1/2 of a star from me.


SOLUTION: negative

PROBLEM: We booked our room on Priceline, and got a good deal at around $100 per night. We stayed for the first 2 nights of our US trip so didnt use too many of the hotel's facilities The hotel is centrally located, just over the Chicago River from the shops at North Michigan Avenue, and around a mile from Navy Pier Our room was clean and comfortable, and on the 29th floor we had a good view of the city, and could just about see Lake Michigan (though the weather was very bad). The layout of the room is a little peculiar, with the bed facing away from the window, but over all we have no complaints about this hotel, and unlike some other reviews we were not disturbed at all by noise from other guests So, pros and cons: Pros: Helpful and friendly staff Clean and comfortable throughout Spacious rooms Large and airy public areas Starbucks and gift shop in lobby Cons A large hotel, so a long walk from the elevators to the front desk / lobby area 


SOLUTION:
positive

